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Review summary

Created with AI, based on recent reviews

Most reviewers were let down by their experience overall. Many people were dissatisfied with the app and website, citing issues with security, spam, and other problematic content. Customers frequently reported problems with account bans, often without clear reasons, and a lack of effective moderation against inappropriate activities. The customer service was consistently described as non-existent or unhelpful, with users struggling to get support for account issues, banned numbers, or general inquiries. Some people also felt that the user experience was poor, mentioning issues like their phone overheating during video calls and the app becoming a tool for spammers due to a lack of privacy settings. Conversely, a small portion of people were satisfied with the app's speed, functionality, and ability to store media, finding it useful for chatting and creating business groups.

What people talk about most

Social media

Reviewers express widespread dissatisfaction with social media, particularly Telegram. Many users report... See more

Application

People report negative experiences with the app, citing issues such as it disrupting communication, forcing... See more

User experience

Users describe ambiguous interactions with the user experience. Many reviewers express significant... See more

Customer service

Clients share negative opinions on customer service, with many reporting a complete lack of support.... See more

Website

Customers had negative experiences with the website. Many reviewers report issues such as frozen accounts,... See more

Reviews shaping this summary

Rated 2 out of 5 stars

On Telegram, banning channels/groups has become much easier, and innocent people are getting banned — I'm not talking about the guilty ones. Around 50% of the channels I've joined on my Telegram accou... See more

Rated 2 out of 5 stars

Can be used for communication, but... No end-to-end encryption ("secret chats" are (nearly) a joke), all data are kept on their servers. This means everything is accessible. No corporate financial and... See more

Rated 2 out of 5 stars

I used to love the app until they introduced the premium model, and now I am getting 10 messages per day from spam, and the only way to get rid of them (restrict messages only to my contact) would be... See more

Rated 1 out of 5 stars

Be aware of this app and the founders' false claims about privacy and security. Telegram may delete your account without reason, and the app has no support, which means all of your data may be gone fo... See more


Company details

  1. Software Company
  2. Email Service Provider
  3. Internet Service Provider
  4. Software Vendor

Information provided by various external sources

Pure instant messaging — simple, fast, secure, and synced across all your devices. Over 100 million active users in two and a half years.


Contact info

1.6

Bad

TrustScore 1.5 out of 5

776 reviews

5-star
4-star
3-star
2-star
1-star

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Rio Traders

Rio Traders - Forex Signals - Contacted the support team to find out more about what they offer- when i asked the name of the person i am chatting with -that person was defensive asking why i need to know the name- I AM LOOKING TO INVEST IN YOUR SERVICE IT IS MY RIGHT TO KNOW TO who i am talking to.what a lousy support.ARROGANT person.THe chat :

Hi
Hi there
how are you doing ?
Yes
am i talking to a bot or a real person ?
Real
Tell us pls
wonderful can i know your good name please
Why are you looking for
I would like to know to whom i chatting with Boss
My name is Govinda Girdaree
and you are ?
unless you are a scam which is why you do not want to tell your name ?
Here is the question
If you feel
Don’t ping us
Thank you
Nice so this is the customer service that you provide
good job
have a nice day and congrats on loosing a client and a lot of potential clients in the future
bye
Good bye

February 12, 2025
Unprompted review
Rated 1 out of 5 stars

Unfaithful site

People don't use this messaging service. Once you have trouble with them they limit you and they never get back to you. This service is a window to being scammed by imposters and they never help resolve the issues. Please consider using a different messaging app. I paid for a premium membership and had major identity theft which I had changed my phone number and they wouldn't transfer it. When considering messaging apps don't choose this one.

May 30, 2024
Unprompted review
Rated 1 out of 5 stars

A young lady I met on Telegram…

A young lady I met on Telegram introduced me to trading in a platform I had never heard about and convinced me to transfer some money in there, which I did. Long story short, she disappeared after I had lost over forty thousand pounds. Even after sending mails to Telegram and my bank about the case, they ignored me. It was the firm that I have on my profile image that made sure I got a better part of my money back. Trustpilot will not allow me post their name here because of their policy, that is why it is there instead.

October 31, 2024
Unprompted review
Rated 1 out of 5 stars

Blocked my number for no reason I sent…

Blocked my number for no reason I sent over 100 message to support to solve it with no response. The worst app ever I never recommend it to anybody. My whole work got destroyed cause of you banned my number.

January 1, 2025
Unprompted review
Rated 1 out of 5 stars

Telegram is NOT a safe app.

Telegram has had my request to delete my account since October, they have read the request because I have that verification, they have not deleted said account, they will not respond to me and I can't even delete the account myself unless I am inactive for at least a month, or at least it says I can. HOWEVER I have not used the app since late Sept. when I started getting TEXT MESSAGES STRAIGHT TO MY PHONE, not the app. I block the numbers without responding but its getting worse not better! This app is advertised as safe and secure. It's anything BUT secure! DON'T USE THIS APP, and for damn sure don't let your kids use it. Your phone number is NOT secure no matter WHAT settings yo apply. This app is not my first rodeo, I've been using messenger, and other services since 1998, if there is a way around this issue I can't find it. Granted, its a fairly fun app, but not worth your security and privacy!

January 22, 2025
Unprompted review
Rated 1 out of 5 stars

Telegram wallet withdrawal pending…

Telegram wallet withdrawal pending can't see Europe Estonia flag to verify ID-card am using Telegram app 3 years theres no problem to withdrawal toncoin on Telegram wallet right now shows (action required) only last withdrawal. Am still waiting my money, Please confirm my last transaction Telegram wallet -Binance

I write support 3 month ago and after every month they not answer sent all info proof of indenty I want my money (toncoin) 23 years old.
Next time I contact cyber police and google service.

I will remove review when problem solved.

@TeinK2 Telegram 5368****

January 18, 2025
Unprompted review
Rated 1 out of 5 stars

Unprofessional method

They banned people from using Telegram without any explanation after 5 years of use, why They're acting stupidity and unprofessionally!!!

January 15, 2025
Unprompted review
Rated 1 out of 5 stars

They randomly blocking me from viewing…

They randomly blocking me from viewing group after joining or leaving some comments. Moderation is fully crap, users ethics is abysmal, they are worse than Reddit. Just putting some emotion on some public group you'll be for moment slapped. Never use Telegram for interacting public groups

January 13, 2025
Unprompted review
Rated 1 out of 5 stars

a load of rubbish,

a load of rubbish,, used it for about one month, only spoke to one person and yet suddenly find i am banned, and of course they have no online support that exists for real,, you can email them a thousand times and they will never reply .. do not bother with this app,

January 12, 2025
Unprompted review
Rated 1 out of 5 stars

The telegram is the fabricator of…

The telegram is the fabricator of scammers since after reporting they do not responds I re[oretd so many times and all scammers are in telegram they take money and run away and yet they continue to operate so telegram is the main fabricator

January 2, 2025
Unprompted review
Rated 1 out of 5 stars

Telegram used to be a very good company…

Telegram used to be a very good company and service provider, however for the last two years, it became the worst, the support team is terrible and arrogant, they don't reply to customers, they banned my number without any reason, no clarification nor even a decent respect, I have wrote them 112 emails over the past few months and I got 0 replies, how disrespectful this is?
No wonder all the comments are negative, disappointed and frustrated.

March 1, 2024
Unprompted review
Rated 4 out of 5 stars

I hope this platform doesn't go downhill…

Until recently, Telegram was flawless. But, banning Russian news channels in Europe is ridiculous. What about freedom of speech? And the freedom to read other views? If you think Russian news channels are state propaganda outlets, why are you not banning the BBC, KievPost, Le Monde, etc.? Otherwise this is hypocrisy and makes me fear that Telegram might become another state-influenced platform with content that can not be trusted.

December 28, 2024
Unprompted review
Rated 1 out of 5 stars

This company is horrible

This company is horrible. Their security protocols are not worth using. I've been trying for months to get back into my original account that was compromised, and I haven't received any assistance. I’ve been trying to get in contact with support via e-mail and social media. Nobody has been able to help so far. I had to create another account just to be able to use their services again. This is extremely frustrating, especially because they clearly say they’re committed to providing secure messaging services for everybody.

September 2, 2024
Unprompted review

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