My advice is not to renew your Telekom…
My advice is not to renew your Telekom contract and find another company. I am happy with my new provider.
November 2, 2026
Unprompted review
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2.5
Poor
5 reviews
No history of asking for reviews
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Zero rating for Telekom.gr customer assistance
On 11 August the Telekom app for my mobile phone did not accept details of a new debit card from my bank. Two online chats and information from two customer support people over two days suggested four solutions, all needing my time and effort. None worked including one supposed "solution" where the online system sent me a 6-digit SMS code and the same system would not accept the code I received. I had to travel to the nearest shop (60 km return trip) for more help. Three assistants in the shop plus an engineer they called on the phone could not fix the problem and I was told I could not use the card. I immediately got another card from a different bank and paid the monthly bill. Some weeks later Telecom charged the payment a second time to the card they said I could not use. After six weeks of multiple chats and emails about the double charge, Telekom phoned on 25 October to say the amount owed had been paid back to my bank. In fact, nothing has been paid back even by today. Over two months of chaos, inefficiency and lies. My advice is not to renew your Telekom contract and find another company. I am happy with my new provider.
August 11, 2026
Unprompted review
They are spamming with emails
They are spamming with emails. They made a difficult way to opt-out.
Disrespectful.
October 16, 2026
Unprompted review
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