Tello.com Reviews 14,676

I joined Tello literally less than 24 hours before their $10 unlimited plan (3-month promotion) started. When I reached out to ask if they could honor the deal for a brand-new subscriber, I was met with scripted, robotic responses. They claimed "the system" couldn't do it and only offered a paltry 30% one-time coupon instead. It’s incredibly discouraging to see a company celebrate an anniversary by penalizing a new customer who joined one day "too early." Avoid Tello if you expect any kind of customer appreciation.

I have been a happy Tello customer for almost five years. I first tried Consumer Cellular -- my then-phone wasn't compatible; next Mint -- the service wasn't good. Tello has been excellent -- solid service and great prices.
I needed a new phone (my Samsung A10 had reached EOL) and a new plan. I did some research on Tello's website and then called customer service and got Franco. He was patient with my questions and forgiving of my interruptions while guiding me through the ordering process online. I appreciate Franco's helpfulness, as well as the ability to reach a real person!
A couple thoughts -- I wanted to call Tello, and found the link on the website, but I couldn't get it to show a phone number. I finally Googled the Tello number. (And I found that 611 works, too.) Also, it's disappointing to me that I signed up for Tello's newsletter, but it's geared to promotions for new lines only. What about goodies/discounts for longtime Tello customers? Overall, Tello -- and Franco -- great job! ~Lee

I’ve had a great experience with Tello. Their customer support is responsive and helpful, the pricing is fair, and the phone coverage has been excellent. Reliable service without overpaying. Highly recommended.

I appreciated the customer support I received. The representative worked with me until the problem was resolved even though it took awhile.

Luka was extremely patient with me and walked me through several steps to make sure that I was receiving the Tello service and internet connectivity. He was fantastic!!

Customer service is quick and efficient. They are always helpful.... And Tello's service and rates are great!

After several attempts to reach customer service on the phone, I finally got representative, Lucas Rodriquez, on the phone to assist me in completing my Tello phone setup. It was well worth the wait for the high quality of service he provided. He was professional, courteous, patient, and very knowledgeable. It is employees like him that will continue to contribute to the growth and good reputation of Tello. I am sharing my positive experience with all my friends and family.

Leo was absolutely amazing very patient and smart. Helped me through all my set up. Enjoyed speaking to someone that was nice.

Customer service at Tello was very efficient and friendly. Today I was assisted by Leonardo, who was very kind and clear, and he resolved my query quickly.

Lucas was VERY professional and VERY helpful. He is VERY courteous and patient.

I have a service that is always there for me and I LOVE IT!

Tello has been a great way to economically keep maintain active US cellphone numbers, including SMS for authentication challenges, while spending a lot of time outside of the US.

Nothing is easy anymore, or so it seems. Expect in the Tello world.

Today, the most capable Laura guided me through the purchase of a replacement phone, step by step, pausing for questions and backtracking when needed. Laura demonstrated strong interpersonal skills as they guided me through the process from start to finish. She has an 'even' quality in her mannerisms that is impressive.

It's never a good day finding your phone's battery has started 'growing'. Laura helped by providing the guidance needed to make the process simple.

All Tello Support Technicians are highly skilled. That speaks to Tello's dedication to providing clients a superior level of customer service.

Will add this one ancillary observation. The mind of the software engineers as they build on the work of predecessors, often from now non-existent entities, as they design pathways to follow (or stumble over) makes me question whether a 'digital archaeology' course is part of the software engineers' degree.

Great work Mauricio! Very knowledgeable.

Been with Tello for years. Not only are they very reasonable, but customer service is top notch too. Camila was exceptionally helpful today. She listened then appropriately responded to everything I asked her. Camila also sent me some written instructions that I can use later. Thank you Tello and Camila!!

Mauricio was excellent. He was patient and helped me order my phone and service. Your monthly price is great. I appreciate the ability to swap plans monthly.

Lucas was very helpful and patient walking through the transfer of my two phones to Tello.

The Amazing thing about Tello cell service is they have the most wonderful people like Nicole She was totally kind and thoughtful. She stayed with me till I understood everything and my concerns were met 100%.My experience with most prepaid cell plans do not have humans to solve problems that come up. Tello has 100% AWESOME CUSTOMER SERVICE REPRESENTATIVES. THANK YOU TELLO. AWESOME HAPPY CUSTOMER Charles

TOP NOTCH Service, Great knowledgable Customer Service Agent, who goes an extra mile to help the Customer , very cordial and polite as well.!!

Tello is fairly priced and allows you to buy ONLY what you need . Their service is amazing and it works well, plus you get all the flexibility of a month to month plan change, if needed ! Their customer service is prompt and happy to help, their agents are super competent and KNOW their stuff . Price and service ! Many places will jt offer both , I'll tell you that much .