Very good customer service
I ordered some wine from Templeton. When it arrived it was the wrong wine (same brand but a different grape). The customer service team handled my issue really well and kept me informed, calling me several times with updates. Their supplier had sent the wrong wine and it had been sent straight out to me without realising it was incorrect.
It turned out their supplier has stopped stocking the wine I originally ordered but failed to let Templeton know that they had sent something different (and cheaper). Templeton offered me the option of returning the wine or keeping it with a refund of the difference. I chose to return it and they sent a courier to pick it up, I didn't even have to print an address label.
Everything went very smoothly. One star deducted for shipping dept not checking that the wine was what I'd ordered.