Tempur-Pedic Reviews 

How can Temper-pedic even stay in business with the miserable service they have?

Absolutely the worst mattress I have ever owned. I have tried my best to live with this piece of garbage but after having back surgery at 26 and now being 50 this bed is nothing like what they tell you. I have owned this bed for a solid 2 1/2 years now and gave everything I can in patience and break In and truly hoped it would get better but now I am filing a claim against the warranty due to how poorly this mattress sleeps. Both me and my wife are severely disappointed. We actually believe Mattress firm has either pulled a bait and switch or that tempurpedic is truly
Deserving of the ratings they have. I also purchased two pillows costing me
Almost $400 and they are actually breaking thru and allowing the insides to bust out. If this is the best quality you can provide tempurpedic you should be embarrassed. Do yourself a favor and research. Do not make quick decisions and before the sleep night warranty ends return it instead of hoping it gets better. Truly disappointed. And I paid almost $4000 for the bed. Never again and it is time these companies start being held accountable for not honoring their warranties. If i have to sue then that’s exactly where this is going. I would like to also add to all other negative review customers. If you pay attentionn to the FTC ruling on Harley Davidson just completed recently they weren’t honoring warranty either. So let’s go after them thru the FTC and make ‘em. My lawyers idea btw. See ya soon tempurpedic

If it was possible I’d leave zero fkn stars because they don’t stand by their warranty promise and are fkg dipshits. They are claiming I did physical damage when it was due to usage I’ve had this mattress since 2013. They only went by pictures instead of someone coming out to look at mattress. I should have never went with this company because they are pieces of excrement! Fk you Tempurpedic and Warranty team!

Tempur-Pedic had the worst service even, they dont' even match their online price after 10 days of purchased . Such a big company, that is why they are loosing alot customers. They didn't even offer credit for future purchase, nothing. I am not surprise this company will goes out of business.

Sealy/Tempur-Pedic hates the military and veterans by illegally discriminating against them by actually charging them more money for less of a product/service bundle.

Tempur-Pedic says they support the military and veterans by providing their mattresses to the Military Exchanges (more or less the military box department store). Under that logic, they support Mattress Firm and Mattress Factory. But also, nearly every product found at Target or Walmart can be found generally found at the Military Exchange. So how does Tempur-Pedi actually support the military?

But let's look at the facts: the Exchange price is nearly equal to the MSRP value on Tempur-Pedic's website. However, Tempur-Pedic and their other partners are normally running discounts of some sort making purchasing through the Military Exchange more costly.

Secondly, Tempur-Pedic does not provide the military or veterans with their 90-sleep trial that everyone else gets even those who buy through other 3rd-Party vendors like Matress Firm.

Thirdly, the maximum financing that the Military Exchange generally provides is 18 months using their credit card at standard credit card rates instead of the 24, 36, 48, or 60 month 0% financing provided by Tempur-Pedic or their Third PArty Vendors (e.g., Matress Firm).

Lastly, almost all their competitors--whether we are talking Sleep Number, Ghost Bed, Purple, Casper, or others in the bedding industry--offer veteran discounts from 15% on the low end to 45% on the high end.

No one should support a business that discriminates against military and veterans by charging them more for inferior products and services than the general population.

Unfortunately, Tempur sells on the foreign markets (outside the US and Canada) only products (except Hybrid) that contain the old, yellow Tempur material (foam), and this at absolutely overpriced prices when you compare it to the innovative products and prices of the American parent company on tempurpedic.com . (all products there contain a new type of foam with improved lying properties) The parent company uses this material exclusively on the American market and prevents purchases by foreigners through credit card blocking (only credit cards registered in the USA are accepted) and the waiver of international shipping. In view of these circumstances, the Tempur products that are sold on the European market and other markets around the world are unfortunately just an overpriced relic from the past - the outdated material properties of which do not justify the price in any way!!!!! It's a shame Tempur that you fooling people around the globe like that!!!

I wish I had seen the reviews before purchasing. I agree with all the other reviews on their mattresses, the warranty is a façade. Our pro adapt hybrid mattress started breaking down within two years. We submitted our warranty claim in year three, and we were told that it would not be honored because the sagging isn’t deep enough. The issue is that the overall mattress is breaking down such that it sinks too far with weight on it. This is an issue noted by other customers. Tempur-pedic will do nothing about this. Don’t be fooled. Buy yourself a good spring or coil mattress with a good pillow top and you will have better than a Tempur-pedic mattress. I will see if I can file a small claims action against them and at least recoup what we paid.

Purchased 2 TempurPedic Pro-Hi pillows 2 years ago.
One of them did not keep its shape and got less firm on one side.
Reached the company by email and sent a picture showing the 2 pillows side by side to show the difference..... and guess what?
"Sorry, confort is not covered by the 5 year warranty" .....WHAT?

Seriously? Bad quality control and defect product are not covered by the 5 year warranty????

Well...not paying the extra price anymore for their products!

I recently bought a Tempur mattress, as I suffer with a bad back, and thought that the memory foam would give me more support, which it has. I opted for the Firm mattress. I have had the mattress for 3 days, since sleeping on it I have developed a rash (Hives) that has got progressively worse, to the extent that my breasts, sides, hips, thighs are covered in the raised itchy welts. I have not changed washing powder or eaten anything out of the ordinary. Since looking into this I have read quite a few reports that the chemicals used within the manufacturing process can cause a skin reaction as well as other health issues, like headaches, nausea and quite a few more symptoms that are quite scary! I will be changing my mattress, as luckily the store that I bought it from offers a 60 day trial. Such a shame as its a very comfortable bed.

Tempur pillow is the best for my neck pain. Great quality although expensive but you get what you pay for!

Advertised the pillow as being "premium" foam and a mix of densities (and they show a mix of white/blue color foam to help hammer home this detail). Sent a pillow with 95% white low quality 3lbs density foam. The foam looks nothing like the pictures advertised and the pillow feels like cheapo $20 one. Paid a premium price for a low-quality product. I bought this to replace my old Tempur pillow, (which weighs twice as much), so quality must have slipped considerably in the last decade.

Contacted customer support and their messages were brief and unhelpful. I used to really like this company, but now its almost comically bad.

Ordered a Tempurpedic mattress online straight from their website, got an email from UPS that it’d arrive in 3-4 days. Never came, the status was failing to update on the UPS site, was told it was “in its way.” Well it’s been “on its way” for almost a week now, and UPS people said it would arrive on a certain day, only to be told by another customer rep that that was false information, it’s actually lost and off the grid (?) so had to open an investigation which takes 10 days. Tempurpedic said they’d send reshipment but haven’t seen any evidence of this at all. What a terrible waste of time and money

The worst back pain ever on these mattresses. They feel amazing at first but then after you sleep on them for long enough they just sink way too much due to lack of support. Do yourself a favor and find a good mattress with SPRINGS that works for you.

Also Tempur Pedic reviews online are 99% fake! Same with Purple. Both companies are horrible with their marketing pressuring you into buying an overpriced piece of foam.

Also the toppers are even worse than the mattresses they're literal garbage, worse than cheap Walmart toppers.

I had the worse experience with Tempur Pedic. We ordered the split king mattress and bases. After 3 days of delivery my partner passed away and I decided to move back to Europe. Tempur pedic would not accept the base return, only the mattress. I understand that they dont do base return but this situation was so specific and the bed was used for 1 night only!
I had to call them 10 times and could not reach anyone who could provide any answers, just put my inquiry in the system and send an email later that says no base returns. So inconsiderate, unprofessional! Also in the end they took the bases but no money back for them, so cheeky.

Sad to tell you - if you are thinking of buying a Tempur-pedic because you heard it is the "top of the line"... You've been misinformed - the only thing "top of the line" about them anymore is the price!!
We bought their mattress when the company was small - cared about its customers - also when they had no competition. Unfortunately, our 1st mattress did have to be replaced due to serious sagging issues. Even though that was an ordeal,
the lady was great to deal with, she even verified that we would have a new warranty starting with the new replacement mattress.
It has now been 8+ years and this 2nd mattress has lumps, ridges and is extremely uncomfortable. I contacted the company's customer service - who now is also doesn't also outsourcing that portion to place a wall and not take care of customers issues regarding their "supposed warranty".
Basically, I was blown off regarding the warranty replacement stated in the paperwork for issues prior to 10 years - and remember this is our 2nd go round with a bad mattress... Seriously!- Oh- by the way, I did let them know i was disabled, and that this is a serious problem for me.. They couldn't care less! Don't buy a Tempur-pedic you will regret it - warn your friends and family.

There should be a class action lawsuit regarding false advertisement of this overpriced piece of foam that they claim they will honor a 10year warranty over. Our split kings both are 6years old and have sagging issues which we proved and they will not honor the warranty for. Terrible customer service!!! Someone needs to stop them from taking our hard earned money!

Paid $5,000 for a TempurPedic king size mattress adjustable frame. After two years the bed sinks with weight applied but the middle of the bed remains elevated. I made a replacement warranty claim with Tempur-Pedic online. Online ask for photos and that is the only way they make their decision. I put in detail at the problem is when weight is applied to the mattress and get I still get a denial response. It specifically stated in my claim that the problem is when weight is applied to the mattress it stinks more than it should. If this is the way you treat customers that dish out $5,000 for a mattress you will never hear from me again.

I do not understand how Tempurpedic can still be in business. Their customer service is the worst I have experienced, probably EVER! We received our base and HALF of our split king mattress. We call customer service and they open a 'ticket' and say they will call us back within 3 business days to let us know how they will get us the other half of our mattress. I ask for a manager. They have to open another 'ticket' to speak with a manager. And tell me to be sure to answer my phone because they will only call once. Well, they haven't called at all and they continuously send emails to let me know that they have my ticket and will ship out the bed when they can. I've never been treated this badly in my life by a company that i've spent thousands of dollars for a product. it's unreal!

I received a Tempur-Pedic Split King Ergo Smart Twin XL bases and set them up based on the Split Base installation on a Friday evening. Connecting the bases together, as required to allow the Sleeptracker-AI processor to work, fails with the message "MISSING CONTROL BOX". After calling Tempur-Pedic and being put on hold for over an hour; I was transferred to the company that makes the controllers for their beds vs. them helping me. I ended up having to call back the following day since they closed and wait again for a service tech to answer. Once I finally connected to a Sleeptracker tech I was told to connect the bases up differently from the instructions by bypassing one of their "SMART CABLES". Neither way worked so I was differed to the Sleeptracker second tier support; Matthew. He sent me an email with instructions and images explaining how to connect the bases that was identical to the instructions the previous tech told me. There were emails back and forth with Matthew explaining and illustrating the setup and connections before he finally agreed that it doesn't work but blamed it on a bad "SMART CABLE". Fortunately; each base has a duplicate Smart Cables so I was able to take the one from the second base; however, that one didn't work as well and Matthew blamed it on another bad Smart Cable. He was going to send out a Smart Cable that he "Updated" but it was going to take time to get it. I already reported the issue to the company that sold the bases to me and they were already sending out two brand new bases. New bases came the following Tuesday and I had the installers try to connect and setup the bases but it failed with the EXACT same issue and Matthew again told me it was a hardware issue with the Smart Cable. At this point I have tried FOUR new bases and Smart Cables and NONE of them worked. Since NONE of their products are returnable I would HIGHLY recommend a FULL demonstration of them setting up the bases working with the Sleeptracker!!!

Horrible customer service. Bought a mattress on their website after 2 weeks UPS still showing “label created” only. Contacted them, found out it was lost. I had to wait on a ticket for it to be reshipped which takes 2-4 business days. I asked if the replacement could have expedited shipping or I receive some kind of credit, they said no. Asked to speak to supervisor, they said I could only receive a callback in 3-5 business days. Here I am, thousands of dollars later with no bed and no idea when I will get it!!! Terrible terrible service with no resolution. Should be ashamed.