Tempur-Pedic Reviews 

I purchased a pro-adapt firm last year and it was firm and still is firm (2023). I just purchased a second one (11/2024) this year and the same pro-adapt firm is not a firm. It is very soft. I used their exchange for $191 hoping that the first one was a defect. It wasn't. The second same bed is the same very soft. When I complained they blew me off. They are making their firm pro-adapt mattresses softer and they will not admit it. They're making a cheaper bed. Don't buy a pro-adapt firm you will get a soft medium bed.

I’m not getting into the long drawn out ins and outs of our experience of buying the top of them range Tempur mattresses other than to say, disappointment is too weak a word. We’ve had the worst “purchasing” and “customer service” and “product” experience of our entire lives. And I’ve been blessed to be in many countries across the globe and this is without doubt the bitterest and worst experience of our lives!!!

I purchased a $4,000 mattress, and within less than a year, it started to bulge. With my husband deployed for the last 8 months, I've been the sole user of the mattress. As a petite person who takes great care of our belongings, there’s no reason it should have developed this issue. I am frustrated with the warranty process. It’s unacceptable that I, as the consumer, have to bear the shipping costs for a faulty product. They claim to be the best in customer service, yet I find it unjust that I have to cover the expenses due to their poor quality. Had I known this would be the case, I would have chosen a different brand.

I had a Tempur Original from 2000 - 2016. It was pure sleep- and life quality. Back in 2000 they really had this Nasa foam in abundance pumped into their matress.
In 2016 I had to get a new one but little did I know that Tempur had changed the foam. I lost 1800 € on a trash-matress. No refund. Tempur Original doesn´t exist anymore. Not as it had been in the past.
Today it´s a pitiful story of greed , shame , poorest sleeping-quality. You pay for the brand. You get pain. (And yes, I already tried the 2024 tempur Pro as well - it´s a huge shame!!!).

This relates to the customer service rep Angelo.

1) Angelo maintained a disrespectful disposition toward clients looking for Tempur Pedic to step in on a failed delivery through a company THEY CONTRACT WITH.

2) Angelo childishly engaged himself as a 'manager', glorifying his low level customer service representative role. Angelo claimed there was no manager when asked if I could speak with one. The following day when asking to speak with ‘escalations’ to close this situation out so I could get a hold of Glenda, Angelo said he was the only person on the escalation team which is not correct based on what Glenda told me.

3) Angelo refused to transfer client to another customer service rep who could likely have helped (Glenda is great and she helped us after)

4) Angelo's antagonistic attitude is a reflection of poor training and poor leadership, if not then perhaps his overall dissatisfaction with his life is reflected in his conversations with clients. Any company that condones an employee lying or demonstrating antagonistic disrespect toward any person is not one I want to do business with. As a side note, Glenda was very nice and helpful, as well as Heather. They both informed me they would be letting their superiors know about Angelo’s poor attitude toward a valued client.

This would have been our third Tempur Pedic mattress, but due to the failures of Angelo and his incompetence we are moving on. Not what you would expect from a company that sells a $4000 mattress. It only takes one bad apple to sink a company.

Oh and to top it off, Tempur Pedic never responded to our requests for escalation at the corporate level. Instead, the gladly overcharged $200 for shipping a mattress that never got delivered, despite the FREE SHIPPING advertised on their website.

Best of luck to anyone who engages with this deceitful, dishonest company that is on track to close its doors in the near future if their is their mantra.

I made an order for a mattress, pillows, and a 5" foundation on July 7th. July 8th I called them to request a change in the order to a 2" foundation. They charged me $175 to make that change. The delivery date was set for Saturday, August 10th. The delivery people showed up with the mattress and pillows but they only had the options of a 5" or a 9" foundation on the truck, neither of which were what I needed or paid for to exchange in the order so they were not taken off of the truck and the delivery guys made note of that for me. It was not their fault. So then I had to call and contact customer service again to request that they please deliver the correct 2" foundation that failed to be delivered. I also requested that they refund me the $175 they charged me since the exchange was apparently not made. I have waited 3 months for this foundation only to have them tell me that I have to receive it on a Wednesday or a Friday, no other option and would not accommodate me to deliver on Saturday again. I am a single mom that works full time and can not afford to take a day off work to fix this delivery issue that is Tempur-Pedic's fault. I tried to email several times to no avail so I used a rare 15 minute break at work to call customer service and asked to speak to a supervisor. The lady on the phone claimed that she was a supervisor and that there was nothing they could do for me. My only choice was to lose income in order to get my foundation. So, I told her to refund me the money and I will never use Tempur-Pedic again. What a horrible disgrace of "customer service." I have been without a foundation and waiting all of this time for y'all to remedy your mistake and you refused to do it. She dared to put the blame on me for making the original order for a 5". Very rude and rigid and wrong.

I have had my Tempur-Pedic Pro Adapt Soft mattress for nearly 2 years. This is the worst mattress I have ever owned! I am 6ft tall 200lbs and the mattress is sagging on both sides! My dad bought this mattress and the overpriced frame for me because I had a spinal injury and struggle to get comfortable and deal with chronic pain. Tempur-Pedic has the most hateful customer service! I cannot believe there are NO honest reviews regarding Tempur-Pedic online near their purchase website! This is the 2nd time JD Power highly recommended a company that was literally HORRIBLE! Spend your $$$ elsewhere--Tempur-Pedic products are garbage and their customer service is
garbage!

This is by far the worst pillow I have ever experienced. Not only is it very, very small, but It will hurt you worse than you were already hurting. If the pillow wasn't bad enough, the customer service is an absolute joke. They don't care if they are selling you a subpar product (in fact, they know they are) and they WILL NOT help you with a return or a replacement. This company and its products are a joke!

Company stole hundreds of dollars from me. Stay away!! Bought a mattress but ended up having to exchange it and went from a split king to a regular king. Problem was the bedding I purchased. The bedding for the split king is different from the regular king. Despite never even opening up the box, the company won’t return, exchange, or even offer a discount on getting bedding in the right size. Horrible customer service. The box was never even opened! They only care about getting your money and don’t care at all about their customers. I spent $12k on a tempur pedic mattress and won’t so much as give a discount to help fix the problem

Pillows are nonrefundable or returnable. Deceptive 90 day guaranteed policy. It's in their fine print....

First of all they get a 1 rating only due to no o zero is available.
We purchased two Adapt 2.0 HYBRD beds, they were not fit to sleep on, so they were returned two months ago, so far the credit for these units has never been received, numerous calls have been made only to hear the credit is in process, never,never will I ever purchase from this company direct, if you have to use this brand (Temperuseless) purchase from a reliable reseller like COSTCO or whomever who will stand behind the purchase.
Worse company ever to purchase any product from bar none!

Buyer beware expensive product pushed by sales people not worth the price not provides what it claims to provide

I wrote Tempurpedic on their warranty claim site that my 5 year old Tempurpedic mattress (10 year warranty) ...”lost its support and sags when I sleep in it with body heat, causing severe back pain...” I also sent them the 5 required pictures (one attached) and wrote them that since sleeping in one of my kids older Casper mattress or a Garland Plush, the back pain is gone.

They declined the claim via email saying...” we cannot approve your claim at this time...Our warranty covers indentations of the mattress that measure 3/4" or greater…”, totally disregarding my mentioning that the mattress sinks with body heat. This is a common complaint on the Internet reviews.

Here is my answer/review of their response and mattress: “...The indentation when cold may be less than 3/4", but with body heat, it sinks. This despite rotating the mattress every 60 days (required). I am sure this is not new information to your company. Nonetheless, I expected this response based on Tempurpedic reviews on the Internet.”

I continued: “...I will certainly place my own honest, unfortunately negative (with a picture),review as well. Not because I am disappointed, but because I honestly think that people should know that Tempurpedic isn't worth the price, nor it provides what it claims to provide…. Finally, I am not sure how your staff can reach the conclusion that the mattress isn't sinking 3/4" from a picture with shadows taken from an angle above the mattress...”

We need to start a class action lawsuit against them. They are the worst company ever. I spent $5k on an Adapt mattress and its sagging quite a bit. The store said it had a 10 year warranty so I contacted Tempurpedic. They refused the warranty claim as I dont have a Tempurpedic base. A normal foundation is what I am using and they said they wont honor the warranty as I didnt spend thousands of dollars on their base. Also their customer service is horrible, I even emailed the Corp team and they are as nasty as the 1800 customer service. Buy any other mattress but a Tempurpedic.

Pillow arrived open with the inner everywhere. I was told to put it back in as the product was still serviceable. Terrible experience, how are they not bankrupt? Customer service is less than helpful - you can almost hear the ‘snark’ in their emails. Someone needs to hold them accountable for this fraud.

I’m here to chime in on the ‘no refund policy’. I find it very strange that a company will allow someone to sleep on a mattress for 90 days and will accept a return, but will not take back a remote that is still in its package. We had to buy a replacement remote for our bed when ours stopped working. After I purchased it the remote started working again so I called to return it when we received it but they will not take it back. So ridiculous and such poor customer service!

Company has a no refund policy. They sent me two replacements for my lost remote. Neither I nor their representatives could get them to work but they would not refund the cost.
No wonder that the company has such a lousy reputation with customers.

I purchased a Tempur-pedic mattress in 2004 with a 20 year warranty. I have since filed 2 warranty claims as both mattresses failed. Fast forward 8 years, the 3rd mattress has failed. Sagging to the point of discomfort. Both claims were handled as even exchanges. At no time was it said that they would be prorated. Now that the 3rd mattress has failed, the guidelines have changed (although they claim they haven't). My mattress is said to be under the original 20 year warranty due to the previous "exchange" with no money paid by me. Had I paid a prorated amount I would have received a new 10 year warranty. Although a precedence was set by them exchanging the 2 prior mattresses they are no longer interested in keeping with good faith. I will not be buying another Tempur-Pedic mattress.

DO NOT BUY FROM TEMPUR-PEDIC!!! This company is dishonest, unethical and misrepresents their products! After two years, my Tempur-Pedic "firm" mattress began to sag. Soon, all the "firmness" was gone. This company is impossible to deal with. Even when you're honestly trying to explain a problem, they make know every trick in the book for turning your complaint around and then, blame you for any problems with their defective products. The company is all geared-up to protect themselves from spending a nickel on returns or cancelations. Five years ago, I bought a Luxe-Breeze mattress which lost all support after 3 years. I spent thousands of dollars on chiropractors and doctors because of the $4,000 Luxe-Breeze mattress. After threatening a lawsuit including reimbursement of my doctor bills, they finally replaced my $4,000 Luxe-Breeze (first edition) with a firm Adapt King model that sold for $2,200 at the time. I didn't mind losing the $1800 differential between the two beds, as long as the mattress was truly firm. For two years this mattress retained its firmness, but now it sags just like the last one and offers no back support. It's at the point where I have to sleep with a back brace. So, last week my wife noticed that Tempur-Pedic offers a "hard/firm platform." I called and their salesperson who assured me that this "charcoal platform" would restore my bed to its original firmness. So, for $545 I agreed to buy it due to the convincing representations of this salesperson. After a couple days, something didn't feel right about the salesperson's claims. So I called our local mattress store today and asked whether s "charcoal firm platform" restores the firmness of mattress. He immediately burst out laughing and said, "Man, did you get conned." He told me the platform I ordered was the SAME EXACT platform I have now. I couldn't believe it. Especially, after believing the salesperson and her BS about restoring the firmness to its original condition. So, I immediately called Tempur-Pedic and canceled my order - (4) days in advance. They reluctantly agreed to cancel the order, but had the gall to tell me I'll still owe them a $175 cancellation fee. Next, I spoke to an unempathetic agent in their "escalation team" who listened to the tape of the original conversation with my salesperson. After listening to the tape, she had the nerve to say that I "led the conversation" and the salesperson did nothing wrong. Okay - if asking questions means I "led the conversation" - yes, I did. However, the salesperson lied to me about the benefits of the platform and absolutely assured me that the the bed would no longer sag. Incredibly, this salesperson was selling me the same exact platform I already own! I've canceled my Amex payment and this company will never get a dime from me. However, they may be hearing from the Kentucky Attorney General's office, the FTC and my attorney about deceptive sales practices.

Wish I had read these reviews before purchasing a mattress directly from the company. Their customer service is horrible. Here’s what I am dealing with:

I was sold a mattress over the phone after being told it had a washable cover. A week later, I discovered through my own internet research that it actually doesn’t have a washable cover. I called Tempur and explained the situation, asking to cancel the order and to have the $175 delivery fee waived. I was told the order would be canceled and that someone would get back to me about the fee. NOTE: The mattress has not yet been delivered.

A few days later, I received a form email that 1) the order had not been canceled and 2) a $175 fee would be incurred. I had to call Tempur back, repeat my story, and request to speak to a manager, since I was again told that the $175 fee would be incurred.

Finally, I spoke to somone in the escalations department, who assured me the order would be canceled and the fee would be waived. We’ll see!

My advice is: Don’t order directly from the company.

If I could give - stars I would these people are money hungry. They don't want to help customers out what so ever. Ordered the pillows way to low was in tears this morning and they is nothing they can do. Go else where with your money