Tend Reviews 

Stay away from this company. I arranged an appointment for my cleaning with my hygienist Priscilla. Unfortunately she changed her schedule and I was never informed. I arrived and was told Priscilla wasn’t in today but another hygienist was available. I agreed only to be left in the room while the “available” hygienist was working with another patient. When I approached the receptionist she told me the hygienist is available. I would just have to wait until she was finished with her patient. Now the “Chelsea Team”
is attempting to bill me $100 because I didn’t keep my appointment. STAY AWAY from this company. This isn’t a practice that actually cares about their patients but they pre-TEND care.

They charged my card $450 FOR SOMEONE ELSE'S PROCEDURE AND IT'S been THREE weeks with no refund. I WILL NEVER GO BACK. Do not go to Tend.

Before I had my teeth cleaning and 1 cavity filled in May 2023 at Tend in DC, I checked with the front desk and their website that they accept my aetna dental insurance. Therefore I agreed to get my teeth cleaned and cavity fixed (paid $75 after the insurance for the cavity). November 3rd 2023, Tend sent me an email and said that there is a problem with my federal dental insurance (I have this dental insurance since 1998) and I will be responsible for the bills???!!! I responded to them that I am not responsible for anything. STAY AWAY FROM TEND - THEY ARE CROOKS!!!!

Beware of "no show" fees that are hidden in their FAQ. You will not get a refund regardless of the reason that you couldn't make the appointment. Customer experience associate says its a "personal choice" not to dig through the FAQ. You should be transparent with any fees in your primary messaging with the customer and not expect everyone to read through the FAQ –we're booking a dental appointment not buying a house.

Also – they will cancel your appointment at the last minute even if you booked a month in advance.