Tendenicy Reviews 

The company sent a cheap fake glass for my phone that doesn't even close live up to what was promised in there add and website. They claim I have to send it back and pay for the shipping fee, which will "cost most of the cost for the product". They are refusing me a full refund. They are offering a 8USD compensation for a product that cost me 20USD. I suggest no one ever buys anything from this company!

Do NOT TRUST THIS COMPANY! They are scammers. I ordered the screen protector for my phone. They send tracking info that even says it was delivered. BUT NO PRODUCT COMES. then they send you on a wild goose chase: Post office - they say its not delivered by them; friends and neighbors but nobody signed for it or received it. And they send you the same cut and paste message from their support service 3X. with the same message.

!!SCAM alert!! It is a total scam, they offer something and the another thing arrives. 16 dollars down the drain, better order from aliexpress.

To follow up on my review Hopeless
Surely the reply from Zoe, as we can see is an automated reply by asking me to send the information which i already given to them as from my review in my previous review.

I still have no reply from them since then.. as if vanished

Reply from Tendenicy

A day ago
Dear valued customer,

We deeply regret the inconvenience you’ve experienced. Delivering supreme service to our customers is our mission. Could you please share your order number through the email address you used for your purchase at support-tendenicy.com? We’ll make sure to resolve this to your satisfaction!

Zoe, Senior Director, Customer Support,

After the request to delete an order due to an overcharged price in respect of what confirmed on the site (placed within 3 minutes since the purchase), vendor kept loosing time and not answering. After contacting PayPal, vendor limited his answer to the order track number.

Legit fraud, thanks to PayPal support i'm getting a refound. Don't buy anything from these shop.

Price: 24.99$
Charged: 48.99$

I bought a screen protector has bubble and won’t replace or refund offer me $3
They advertise in AUD but charge USD when ordering.
Don’t buy rip off

don't buy their screen protectors. what you think you are buying is totally different to what you receive. No instructions where included either. Also take into account when paying, it may show the currency for your country but you will pay the exchange rate for USA, which means you pay more than expected.

Bought a screen protector for my iPhone 15 Pro Max. Was sent something in plastic packaging with no instructions or receipt of order. Had to search online to find any kind of instructions. What I found was a series of four photos, indicating how the screen protector is supposed to be attached to my phone. The first instructions states to put the case on the phone. Then, pull the dust cover tab. However, that’s the problem. It’s not clear what the dust cover tab is nor can any of the tabs that are on the screen protector be long enough to actually pull them.

I sent Support three emails requesting a video showing how the protector could be attached to the phone screen. I explained that the photos that I saw didn’t show what was supposed to be pulled, nor could it actually be grabbed.

In the first email they sent me back a photo of the instructions that I already told them didn’t help. In the second email, they said we’re sorry that you want a refund. We will give you two dollars.

After the third time I asked for a video again, they sent me the four useless pictures they’d already sent me in the first email after I’d already told them they didn’t help and could I please have a video.

Update to comment on the reply by Zoe: Zoe, I’ve already contacted Support, now more than three times. Still no video instructions and now an offer of a $5 refund.

Do NOT trust this company! Do NOT buy their miracle screen protectors! What you get is absolutely NOT what they show you. A person named MANU has written a good 1-star Review below. That’s exactly what happened to me.
I will attach actual pics of the product that I received below if that option is available.
BEWARE TENDENICY IS A SCAM / FRAUD!
TENDENICY, here’s my ORDER#, I want a full refund: ORDER# 33922S32387

Reply to Zoe, Senior Director, Customer Support

Zoe, if you were so keen to resolve the problem, the first thing you would have done is read my Review PROPERLY and you would have noticed that the Order# was already listed! It means that your reply to my complaint is just another one of Tendenicy’s shameful scam! And you also would have known that I’ve been dealing with your CS for days. I will attach the latest email I received at the bottom. Zoe, I would suggest you read the whole thing properly before replying. Don’t send me a GENERIC reply to show people (falsely) that you are listening and prepared to resolve any issues, because by the replies I received in the last few days, you have zero intention of resolving anything!
So, please stop conning people. I have all your emails as evidence.
Regards,
Gillian A. Troubat,
Perth, Western Australia
————————
But to give the readers an overview, what the company has proposed as compensation? Please note that my conditions are:
(1) I will pay zero postage / handling to return that junk to you.
(2) I want a full refund of what I actually paid for it. But here’s what you replied:
1st proposal: US$2.00 compensation for my troubles. And I paid more than AUS$35.00 including postage from the USA for your item!
2nd proposal: US$4.00
3rd proposal: I return the product to you IN CHINA (note: I paid the postage for the screen protector to be shipped from the USA supposedly!) AND upon receiving/checking you will refund some money (no mention of the amount either)
Here’s the latest email I got from the company:

On 14 Sep 2024, at 2:58 PM, [email removed] wrote:

33922S32387
​As we checked the problem, we sincerely want to help you.
Our return address is:
205, Building A1, Bada Industrial Zone, Yongfu Road, Fuhai Street, Baoan District, Shenzhen 518100
Please offer us valid information of your returned package:
1. Tracking Number (by screenshot or picture)
2. A picture of your Returned Package (which shows return address)
3. Please pack the item well, so the returned product is still usable when it arrives at our warehouse.
Otherwise, we may deduct an amount from your refund for the damage.
Once the conditions above are all met, we will refund you immediately after checking.
Please notice that the return will be at your own expense.
Please feel free to contact us if you have any further questions.

If later you think the shipping fee is expensive, not deserve to return it for the refund,
the compensation is still available. Have a nice day.

Yours Sincerely,

Customer Service Team

iPhone screen protector ordered 28 August. Since then I’ve received numerous shipping updates talking about US customs and the latest today stating parcel shipped to the uk!!! Since this is probably coming from China, why all the rubbish about US customs? And more importantly where is my package 15 days after order placed? This is the second time I’ve ordered from Tendenicy and the last.

I ordered an iPhone screen protector from Tendenicy on 28/08/2024. I received the parcel on 07/09/2024.

Upon opening it, I realized that no instruction whatsoever was enclosed. I had to gather information online from third-party websites to figure out how to apply it, since it came in this supposedly advanced application case. Upon completing my research, it became clear that half of the application case was actually missing from the parcel.

This new generation screen protector was advertised as guaranteed bubble proof - I've never had as many bubbles as I did with this particular item, to the point that it was unusable. I used a different brand of screen protector right after, and there was not a single bubble.

I reached out to the customer service immediately for a refund. They asked for pictures of the product and labels, which I provided within minutes.

Since then, all I received was boilerplate language such as "Please be assured that our products consistently meet the highest standards" and "Our warehouse has verified that the goods we have sent you are correct".

When I reminded them that they were not addressing my request for a refund, considering the misleading advertising, faulty product, time-consuming customer service and deflecting messages, they added: "The shipping fee might be a lot if you want to return it. Would you like to accept 2USD as compensation and keep the products instead?"

My experience 100% aligns with the other reviewer who called Tendenicy a scam. I'm reporting them to the local consumer protection authorities, and I suggest you think carefully before ever using them.

UPDATE:
Within hours of my posting this review, I noticed a comment from Zoe, who introduced herself as Tendenicy's Senior Director of Customer Support. She says "Could you please share your order number through the email address you used for your purchase at support @ tendenicy . com ? We’ll make sure to resolve this to your satisfaction!"

This is the exact same address I dealt with, asking me for multiple pictures and pieces of information (including the order number), not to take any action whatsoever in the end.

@Zoe, if you are serious about supporting your customers, feel free to follow up on our email conversation of the past few days and finally process a full cash refund. Again, my order number is "ORDER #33922S27744"

Be warned, this company is borderline scam. Products on website is not what you get home. They won’t take their responsibility to rectify their mistakes.

Update:
After “Zoe” responded below I contacted them but they doesn’t respond. I couldn’t be more unhappy with this company and like to warn others from buying from them.