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Review summary

Created with AI, based on recent reviews

Evaluating 80 reviews, most reviewers were somewhat happy with their experience overall. Customers generally praise the quality of the products, often highlighting their effectiveness and good flavor. Many also appreciate the competitive pricing, finding the products to be a good value. The ordering process is frequently described as easy, with several people noting quick processing and shipping for their orders. However, some people were dissatisfied with aspects of the delivery service, reporting delays or issues with tracking information. There are also occasional mentions of orders arriving incomplete or with incorrect items. A few customers experienced problems with product consistency or flavor, finding some options to have an unpleasant taste.

What people talk about most

Order

People report ambiguous experiences with order. While some customers praise quick and easy ordering, fast... See more

Product

Reviewers highlight ambiguous aspects of product. Many customers praise the great quality, amazing prices,... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service. While many praise fast delivery,... See more

Quality

Clients share positive opinions on quality. Many reviewers praise the great quality for the price, noting... See more

Price

Consumers find price to be ambiguous. Many reviewers praise the cheap and amazing prices, with some... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I give em' a 4.5 only because there is a hint of distillate in the taste but other than that they are really solid. I figured I would try out one of their bundles just to check em' and I am more than... See more

Rated 4 out of 5 stars

The process are awesome, very fair not overblown like most sites ....I've only ordered a couple times but so far no complaints, I will be ordering more ,im waiting on my next order as I write this... See more

Company replied

Rated 4 out of 5 stars

It was my first order and I am very pleased with my purchase the product is clean and the hardware works till the very end. I like that it doesn't have printing and crap on the cart. I have only tried... See more

Rated 4 out of 5 stars

The lowest prices for cartridges in Canada! I ordered 4 carts the first time and 2 were replaced because out of stock... Hopefully it is not like that for every order!


Company details

  1. Vaporizer Store

Written by the company

Welcome to TenDollarCarts on Trustpilot! We deliver premium quality, lab-tested, and affordable vaping options right to your doorstep. Home of the $10 510 Cartridge! Dedicated to 100% Customer Satisfaction, we are fueled by transparency, authenticity, and a relentless commitment to our community. Experience the difference with Ten$Carts - where quality meets affordability in the Canadian vaping industry. Your trust fuels our passion!


Contact info

3.5

Average

TrustScore 3.5 out of 5

536 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 22% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

I have placed and received my orders…

I have placed and received my orders and was happy with them until recently...I have had 6 cats in my last 3 orders that have not worked...
I emailed the company with my complaint but I have never received a reply...
It isn't cheaper to buy from here if 1/3 of the order doesn't work and there is nothing a person can do about it...

January 8, 2025
Unprompted review
TEN$CARTS logo

Reply from TEN$CARTS

Hi Stacey,

We sincerely apologize for the issues you've experienced with your recent orders. We want to make this right for you! Please reach out to our customer service team at support@tendollarcarts.co, and we will 100% replace any faulty or malfunctioning device.

Your satisfaction is important to us, and we appreciate your business. Looking forward to resolving this for you!

Best,
Ten$Carts Team

Rated 1 out of 5 stars

Stay away from these idiots

I’ve been waiting over a month for my package to arrive. This is about my 10th order and I’ve noticed their customer service has gotten progressively worse. Carts are not the best but worth $10 however not worth the BS you go through as a customer.

December 10, 2024
Unprompted review
TEN$CARTS logo

Reply from TEN$CARTS

Hi Frank,

We understand your frustration, and we truly appreciate your patience. Your package was unfortunately caught up in the Canada Post strike delays, which has caused unexpected delivery issues.

If your package has still not arrived, please reach out to our customer service team at support@tendollarcarts.co, and we will gladly replace or resend your order. We value your loyalty and want to ensure you have a smooth experience with us.

Let us know how we can help!

Best,
Ten$Carts Team

Rated 2 out of 5 stars

I order a pack of cartridges for…

Poor costumer Service! I order a pack of cartridges for delivery and paid all the additional charges for package just to insure that the package will arrived with no hustle and i even waited the 2 days after the expected delivery date for but it only says ready for “pickup”. I been contacting their costumer service several times i even contacted the email that given to me where i send the payment But theres no response. I ended picking it up. Anyways great product but will not order again, will go back to GH

January 8, 2025
Unprompted review
TEN$CARTS logo

Reply from TEN$CARTS

Hi John,

We're sorry to hear about your experience and truly appreciate your feedback. We want to make sure you're getting the best service possible. Please ensure you’re reaching out to our correct customer service email at support@tendollarcarts.co or using the live chat feature on our website during full-time work hours. We are always available to assist and will make this right for you.

Your satisfaction matters to us, and we’d love the opportunity to improve your experience. Let us know how we can help!

Best,
Ten$Carts Team

Rated 1 out of 5 stars

brutal

If you can't figure it out shut the site down why you keep taking orders if no one is sending them out. I've ordered three different things from the other side of the country and got all 3. Haven't even shipped from tencarts. Been 2 weeks and I'm sure it will be longer.

December 31, 2024
Unprompted review
TEN$CARTS logo

Reply from TEN$CARTS

Yeah we fucked up will try our best to do better next year. Holidays + Canada post strike were brutal. Hope your holidays were good and by all means reach out to us on support@tendollarcarts.co we will throw you a full refund on your order that was delayed.

Best,
Ten$Carts

Rated 5 out of 5 stars

100% legitimate company

100% legitimate company. I’ve done like 5 orders now, everything came exactly how I thought it would and in a timely manner. Can’t beat the value from this place, I highly recommend. I won’t shop anywhere else for cartridges. Great customer service as well, nothing but positive experiences with 10$ carts 👍👍🙂🙂

November 8, 2024
Unprompted review
Rated 1 out of 5 stars

I have bought off ten a few times now

I have bought off ten a few times now. But this is far the worst experience yet. I placed my order on December 6th. I’ve wrote 4 separate emails to them with no response or update on my package. Today is December 22, still no reply to any of my emails, no tracking number, but they made sure to accept my money transfer though. Guess I’ll be looking for a new site to place my orders.

December 22, 2024
Unprompted review
TEN$CARTS logo

Reply from TEN$CARTS

Hi Tessa,

We sincerely apologize for the lack of communication and the delay with your order. The Canada Post strike combined with the holiday rush made this an extremely difficult time for us, and we understand how frustrating this must have been for you.

Please reach out to us at support@tendollarcarts.co, and we will make this right. We want to ensure you are fully satisfied with your order and your experience with us.

We truly appreciate your past business and hope to regain your trust. Let us know how we can help!

Best,
Ten$Carts Team

Rated 1 out of 5 stars

This is my 7 order and I'm beyond…

This is my 7 order and I'm beyond pissed been almost 2 weeks and still hasn't been shipped out and there ignoring my email and live chat not to Ficken impressed and that 7 order in like 3.5 months just imaging how many sales I'd make in a year

December 8, 2024
Unprompted review
TEN$CARTS logo

Reply from TEN$CARTS

Hi Joey,

We sincerely apologize for the delay and the lack of response you've experienced. Due to the Canada Post strike and the holiday rush, shipping has been extremely difficult, and we understand how frustrating this must be for you.

Please contact us at support@tendollarcarts.co, and we will make this right. We truly appreciate your loyalty and want to ensure you’re completely satisfied with your order.

Let us know how we can help, and thank you for your patience!

Best,
Ten$Carts Team

Rated 1 out of 5 stars

Anarchy

Payment made by my bank but not processed by Ten$carts for 4 days, no explanation.
As for each previous order, Ten$carts sends misleading and confusing emails implying that something was "left in my basket".
"Currently Using Purolator for Fast Shipping – No Delays!" on their website is pure bullshit, they messaged me that delivery was having issues...
Several ten$carts staff get involved in emailing and are un-coordinated and/or stoned.

December 13, 2024
Unprompted review
TEN$CARTS logo

Reply from TEN$CARTS

Hi Michel,

We sincerely apologize for the delay in processing your payment and any confusion caused by our emails. The Canada Post strike and holiday season created unexpected challenges, and we understand how frustrating this has been for you.

Please reach out to us at support@tendollarcarts.co, and we will make this right. We truly value your business and want to ensure you have a smooth and satisfying experience with us.

Thank you for your patience, and we appreciate your feedback. I will see to your email personally to make sure you receive compensation.

Ten$Carts Team

Rated 1 out of 5 stars

Disgusting company

Disgusting company. Took my money but didn’t provide the product.

December 9, 2024
Unprompted review
TEN$CARTS logo

Reply from TEN$CARTS

Hi Star,

We want to assure you that we would never take payment without delivering your order. If your package was lost in transit, we will absolutely replace it.

Please reach out to us at support@tendollarcarts.co, and we will resolve this immediately. Your satisfaction is our priority, and we appreciate the opportunity to make this right.

Looking forward to assisting you.

Ten$Carts Team

Rated 5 out of 5 stars

Tried Every Flavour

I bought every flavour to try with a friend.

As far as quality, the flavour is better than most of what I can find in retail. Top choices were Cola, Blue Zkittles, Grape Punch, Watermelon and Rootbeer tasted pretty on point.

Delivery was good despite the postal strike going on.

Price is the best I have currently found. Worked out to $9 a cart where retail is charging $20-45

So you can walk away knowing this is authentic, Green Apple was bottom of the list, and I had higher hopes for the Banana boat, but it's still good.

December 7, 2024
Unprompted review
Rated 1 out of 5 stars

Very poor service they sold me to…

Very poor service they sold me to broken products and they avoided an exchange or refund they change there email continuously. your taking a risk

December 2, 2024
Unprompted review
TEN$CARTS logo

Reply from TEN$CARTS

Hi Dean,

We’re sorry to hear about your experience and want to assure you that we stand by our products. If you received malfunctioning devices, we will replace them—all we need is a picture or video showing the issue.

Please send the details to support@tendollarcarts.co, and we’ll take care of it.

Ten$Carts Team

Rated 1 out of 5 stars

Be careful ordering

Be careful ordering. I placed an order and I haven't received a notification for shipping. Nor have I received help with the order. Actually the support email isn't even working currently.

It's February 13 and I still have not received the order and contacting customer support is still not working, the email gets kicked back. So even though 10 carts says you can get help and receive customer service. This is not the case in my situation

November 24, 2024
Unprompted review
TEN$CARTS logo

Reply from TEN$CARTS

We understand your frustration and sincerely apologize for the delay. The Canada Post strike significantly impacted shipping, which may have caused issues with your order.

Our support email (support@tendollarcarts.co) and live chat have always been active, and we are available at any time to resolve any concerns and ensure you have a positive experience. Please reach out, and we will make this right for you.

Thank you for your patience—we appreciate your business!

Best,
Ten$Carts Team

Rated 1 out of 5 stars

They won't cancel and resend my package…

They won't cancel and resend my package that they shipped the day before the strike fully knowing the strike was going to happen. I have asked for a solution and just keep getting told there is nothing they will do and I'm now out $900. Would be nice if they would honor their customers and cancel and resend orders rather than having to wait for a strike to end that may cripple canada post as is. Shouldn't be the customers fault that the company chose to send a package via canada post a day before the strike!

November 11, 2024
Unprompted review
TEN$CARTS logo

Reply from TEN$CARTS

Joshua, this was during the Canada Post strike. We are extremely sorry for what took place and it was a difficult time for everyone.

If you did not receive your order we will replace it. If there is any other issue with your experience that we could improve or make better, please contact us support@tendollarcarts.co.

We will do what is required to earn your trust and business.

Sincerely,
Ten$Carts

Rated 5 out of 5 stars

It's real!

It's real!! I ordered the 13 pack and have been very impressed so far. Been telling all my good friends about it. Will definitely be continuing to order from tencarts!!!!

November 16, 2024
Unprompted review
Rated 5 out of 5 stars

Ten$carts is 1,000,000,000 % legit!!!

Anyone who tells you Ten$carts is fake or a scam is a liar....FULL STOP ✋🏻 I've been using this company for 2 years and the only issue I encountered was one I created by entering my address incorrectly. I was contacted by their customer service representative who made me aware of my mistake and I received my order 4 days later from LITERALLY 4000 Km away. You will NOT find a better price or company on the conventional web.(probably the dark web too)

November 15, 2024
Unprompted review

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