Dear Support Team, I request the immediate cancellation of my Tenorshare iCareFone subscription billed to my bank card. Please ensure that no further charges will be made. If any future charges... See more
Company replied
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Update: Following my original review, Tenorshare has now issued a full refund, which I appreciate. Although the software did not work for my specific case (my WhatsApp data transfer was unsucce... See more
Company replied
"4DDiG Partition Manager" did not work when trying to clone a boot drive, 3 attempts no luck, do not buy. 30 day subscription on a use once software is just crazy. Also re-invoiced me 6 days after pur... See more
Company replied
Company details
Written by the company
We focus on data security and system fixes for iOS & Android. We provide users with solutions for device content management, data recovery, system repair and other practical mobile phone and computer essentials. Today, Tenorshare's products and services are trusted by more than 10 million users worldwide.
Contact info
Hong Kong
- support@tenorshare.com
- tenorshare.com
3.5
Average
15K reviews
Replied to 99% of negative reviews
Typically replies within 1 week
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Great customer service
Serena was really helpful with my issue. At first my VPN wasn’t loading properly after I installed it, and I wasn’t sure what went wrong. She followed up the next day and suggested changing the DNS settings, and after that it started working again.
She was polite, patient, and kept me updated, which I appreciated. Overall, a good support experience.
March 23, 2026
Unprompted review
Refund is a lie!
I wish I search the company before purchasing. Their data restore tool said if it's not working, you can just refund. I have a very large media file deleted on my SSD, and AI said it's unlikely to restore because it's "TRIM"ed, but their scan result shows it there and give me hope and they can do it. So I paid because I want to give it a chance, and of course their "restore data" is just corrupted trash. And that's where the nightmare begins, the custom service just wasting time to ask me to provide more data, while I stated it clearly that I just want the refund because the tool simply not working for me. What's worse, they threaten no refund at all because I refuse to run their suspacious exe in admin mode to collect my privacy data and send to them. What the hell, I'm the customer, not your employee, it's not my concern that your sh*t is not working. Then I realized that their system is setup this way, scam your money when you're desperate, then using long time wasting "custom service" to prevent you claiming your rights. I'm glad I'm living a country having the custom protection laws, it's much faster and eaier to get my money back through the disputes tribunal.
March 19, 2026
Unprompted review
Reply from Tenorshare
Dear Sj,
Thank you for sharing your experience. We’re truly sorry to hear about the frustration and disappointment you’ve encountered.
Tenorshare would like to clarify a few points. For SSD devices, especially when TRIM is enabled, deleted data can be permanently erased by the system, which significantly reduces the chances of successful recovery. While the scan may still display file traces, the actual recoverable content can unfortunately be incomplete or corrupted due to this limitation.
Regarding the logs we request, these are used solely for technical analysis to understand why the recovery did not meet expectations. They do not collect personal files or sensitive data, and providing them is entirely optional. We sincerely apologize if this process caused concern or gave the impression otherwise.
We regret that your refund request experience was not satisfactory. This is not the level of service we aim to provide. We would like to review your case again and offer a fair resolution.
Please contact us at support@tenorshare.com with your order ID or purchase email, so we can prioritize your case. Our team will: re-evaluate your refund request, avoid unnecessary repeated steps
provide a clear and timely resolution.
We sincerely apologize for the inconvenience caused and appreciate your feedback, which helps us improve both our products and customer experience.
Kind regards,
Tenorshare Team
Very good program and excellent support!
March 21, 2026
Unprompted review
Great software
Great software, works very well! Good support service!
March 22, 2026
Unprompted review
[GLOBAL ALERT] Tenorshare’s Disgraceful…
Tenorshare is using a highly deceptive and unethical method to drain money from Korean consumers. They claim they "notified" users about auto-renewals via email, but this is a calculated trap.
1. The "Email Notification" Scam:
Relying solely on a single email to notify users of a significant recurring charge (approx. 100,000 KRW for 2 months) is a deliberate act of consumer deception. In the modern digital era, critical financial transactions MUST be confirmed via transparent push notifications or explicit direct consent. Sending a silent email—knowing it will likely be filtered as spam or lost among their own promotional noise—is a "Dark Pattern" designed to ensure the user DOES NOT see it.
2. Intentional Lack of Transparency:
There was no push alert, no SMS, and no clear confirmation screen. They rely on the "silence" of an email inbox to sneakily process unauthorized charges. This isn't "notifying" the customer; it's "hiding" the charge until the money is already gone.
3. Malicious Subscription Obstacles:
Even after discovering the unauthorized charges, canceling is a nightmare. There is no simple "One-Click Cancel." They force users to submit manual tickets and go through a complex, time-consuming process just to stop being robbed.
4. Total Failure of Service:
I paid for a recovery service that DID NOT WORK. I have lost my precious data and now I am losing my money to these scammers.
I have already reported this "Email-Only Notification" trap to the Korea Consumer Agency (KCA). Using an email as a shield to justify unauthorized auto-renewals is a violation of fair trade practices.
I demand a FULL REFUND immediately. To all potential users: Tenorshare will hide behind their "we sent an email" excuse to steal your money. STAY AWAY!
March 21, 2026
Unprompted review
Reply from Tenorshare
Dear Customer,
Thank you for taking the time to share your detailed feedback. We sincerely regret the frustration and concern this situation has caused you.
Tenorshare would like to clarify that our intention is never to mislead or charge users without their awareness. Subscription terms, including auto-renewal details, are normally displayed on the purchase page and included in the order confirmation email. However, we understand your concern that email notifications alone may not always be sufficiently visible, and we appreciate this feedback as it helps us improve transparency in our processes.
Regarding subscription management, we are sorry if the cancellation process felt complicated. Users can cancel subscriptions by contactting support team at any time, and our support team is available to assist promptly. We acknowledge that your experience did not meet this expectation, and we apologize for that.
We also regret that the recovery service did not work as expected. Data recovery success can vary depending on device conditions and data status, but we understand how important your data is and how disappointing this outcome must be.
We take your concerns seriously and would like to resolve this matter as soon as possible. Please contact us directly at support@tenorshare.com with your order ID or purchase email, and mention this review so we can:
1. urgently review your billing and subscription status
2. ensure cancellation is completed
3. reassess your refund request in accordance with our policy
We are committed to handling your case responsibly and improving our user experience moving forward.
Kind regards,
Tenorshare Team
SCAM!! the software does not undelete anything…
the software does not undelete anything on an unrooted android. Not only that, but they used my credit card details to subsequently pay for another software that I did not order, setting up a monthly payment for themselves. Untrustworthy and Scammy.
!!!!DO NOT USE!!!
March 15, 2026
Unprompted review
Reply from Tenorshare
Dear Darryl,
Thank you for your feedback. We’re very sorry to hear about your experience and understand your concerns.
On behalf of Tenorshare, we would like to clarify that data recovery on Android devices—especially without root access—can be limited due to system restrictions imposed by the operating system. This may affect the ability of the software to fully recover deleted data in certain cases.
Regarding the billing concern you mentioned, we take such matters very seriously. Our system does not charge for any products without user authorization. In some cases, additional charges may be related to a trial subscription or optional service selected during checkout, which then renews automatically unless canceled.
We would like to investigate your case thoroughly and resolve this for you. Please contact our support team at support@tenorshare.com with your order ID or the email address used for the purchase, along with details of the charge. We will review your account, assist with canceling any active subscriptions, and address your concerns accordingly.
We sincerely apologize for the inconvenience caused and appreciate your feedback.
Kind regards,
Tenorshare Team
I have paid for lifetime membership and…
I have paid for lifetime membership and after a month of use my access was denied saying the promocode is not activ anymore and i shoulod pay again for the service.
March 16, 2026
Unprompted review
Reply from Tenorshare
Dear Patricia,
Thank you for bringing this to our attention. We’re very sorry to hear about your experience and understand how frustrating this must be.
Tenorshare would like to clarify that a lifetime license should remain valid for the purchased device and should not expire after a short period of use. The message regarding an inactive promocode may be related to an activation issue, license conflict, or system error.
We would like to investigate this for you as soon as possible. Please contact our support team at support@tenorshare.com and provide your order ID or the email address used for the purchase, along with a screenshot of the error message. Our team will verify your license status and help restore your access.
We sincerely apologize for the inconvenience and appreciate your patience while we work to resolve this issue.
Kind regards,
Tenorshare Team
I greatly enjoy the software
I greatly enjoy the software. Customer support treated me excellent offered support very quickly which I enjoyed very much when I bought a new laptop and was looked after very much to be able to continue using the software and repair my cell phone quickly.
March 20, 2026
Unprompted review
Good service customer happy with the…
Good service customer happy with the service
March 16, 2026
Unprompted review
I’m happy with the service and never…
I’m happy with the service and never had any issues with the software since I signed up
September 17, 2025
Unprompted review
4ddig Software doesn't work as advertised - DON'T BUY
What a rogue company this is. The software doesn't work (4ddig) so don't buy it. Tried to get a refund within 14 days as it doesn't work - they are refusing to issue one & then on top if you buy you get a free 1 month trial of another product which they then charge you credit card with even though you have not agreed to take it - down right rogues with trading standards of a alley cat - I've taken it up with my credit card coy
February 23, 2026
Unprompted review
Reply from Tenorshare
Dear Paul,
Thank you for sharing your feedback. We’re very sorry to hear about your experience and understand your frustration regarding the software performance and the billing concern.
On behalf of Tenorshare, we would like to clarify that our products, including Tenorshare 4DDiG, are designed to help recover data in many situations, but the success of recovery may vary depending on the condition of the storage device and whether the original data has been overwritten or severely damaged.
Regarding the billing issue you mentioned, any trial offers or additional products should be clearly displayed on the checkout page before the purchase is completed. If a trial was activated and later converted to a paid subscription, it can be canceled at any time, and our team can help review the charge with you.
We would truly like to resolve this matter for you. Please contact our support team at support@tenorshare.com
and provide your order ID or the email address used for the purchase, so we can check your case, assist with subscription cancellation if needed, and review your refund request according to our policy.
We sincerely apologize for the inconvenience and appreciate the opportunity to assist you.
Kind regards,
Tenorshare Team
No communication with us
March 12, 2026
Reply from Tenorshare
Dear Csaba,
Thank you for your feedback. We’re very sorry to hear that you feel there has been no communication from our side.
At Tenorshare, we always strive to respond to customer inquiries as quickly as possible. In some cases, replies from our support team may be filtered into the spam/junk folder, or there may be delays due to high volumes of requests.
Please kindly contact us again at support@tenorshare.com and provide your order ID or the email address used for the purchase, so we can locate your request and assist you as soon as possible. If you have already submitted a ticket, you may also reply directly to that email and our team will follow up promptly.
We sincerely apologize for any inconvenience caused and appreciate the opportunity to assist you.
Kind regards,
Tenorshare Team
Scam software after paying 14 usd at…
Scam software after paying 14 usd at first now I was dissatisfied with their service. I never saw anything like cancel auto renewal when buying which they claim is always there
Anyways I received mail from them about billing on a particular date which I already dropped their shit software and to cancel subscriptions? They make it literally impossible to unless you contact their ghost admin . Scam software don’t ever buy their product I repeat! Once you put your bank details congrats you get unnecessary monthly and weekly billings fraudulent bastards
March 15, 2026
Unprompted review
Reply from Tenorshare
Dear Slade,
Thank you for sharing your feedback. We’re very sorry to hear about your experience and the frustration it has caused.
On behalf of Tenorshare, we would like to clarify that our products are not intended to enroll customers in hidden charges. For subscription-based purchases, the renewal terms are normally displayed on the purchase page and in the order confirmation email. This helps ensure users are aware that the subscription will renew automatically unless it is canceled before the next billing date.
We certainly understand how concerning unexpected charges can feel. Please rest assured that subscriptions can be canceled at any time, and our support team will gladly help ensure that the auto-renewal is stopped and review any billing concerns.
To resolve this as quickly as possible, please contact our support team at support@tenorshare.com with your order ID or the email address used for the purchase. We will check your subscription status, assist with cancellation if needed, and review your request in accordance with our refund policy.
We truly value customer feedback and are committed to improving both our services and communication.
Kind regards,
Tenorshare Team
Smart guys
Smart guys, software with a lot of potential and room for improvement.
Ready and helpful support for advice and suggestions on how to resolve the iPhone issue.
You rightly pay something to be able to have all the functions available. The monthly license at a reduced price is a good idea.
March 14, 2026
Unprompted review
The customer service is uselss and…
The customer service is uselss and unhelpful. they did gave me the other software, but its not working. THE SOULUTION IS SHIT. THIS COMAPANY IS A SCAM DONT BUY ANY PRODUCT. THEY REFUSE TO HELP AFTER U SWITCH TO THEIR OTHER PRODUCT. ianygo and pogoskill.
March 14, 2026
Unprompted review
Reply from Tenorshare
Dear Customer,
Thank you for sharing your feedback. We’re very sorry to hear about your experience and the frustration caused.
On behalf of Tenorshare, our goal is always to help customers resolve their issues as effectively as possible. In some situations, when one tool may not fully meet a user’s needs, our support team may suggest alternative products to try to provide another possible solution. However, we are sorry to hear that the recommended option did not work for you.
Please rest assured that we do not ignore customer requests after recommending another product. We would like the opportunity to review your case again and see how we can assist you further.
Could you please contact our support team at support@tenorshare.com
and provide your order ID or the email address used for the purchase, along with details about the issue you encountered? Our technical team will check your case carefully and do their best to help resolve the problem.
We truly value your feedback and will continue working to improve both our products and customer service.
Kind regards,
Tenorshare Team
The best ever app for your smart…
The best ever app for your smart devices forever solved
March 14, 2026
Unprompted review
Best Location Services App
The only company/app I’ve used for location-based services. Easy to use, great instructional videos, and nice staff. Always responsive and helpful. Would 100% recommend tenorshare!
March 12, 2026
Unprompted review
STAY AWAY!
Company is great, AT TAKING YOUR MONEY.
That's it.
If you want to cancel your subscription, then you cant do it online, you have to message them and it takes forever to get an answer. Meanwhile they charge you and guess what, we don't do refunds, even if you reached out to cancel!!!
FORGET ABOUT THE SOFTWARE THAT DOESN'T WORK PROPERLY AND IS BUGGY.
STAY AWAY!
March 11, 2026
Unprompted review
Reply from Tenorshare
Dear Itzik,
Thank you for sharing your feedback. We’re very sorry to hear about your experience and understand how frustrating this situation must have been.
On behalf of Tenorshare, we would like to clarify that subscriptions can normally be canceled through the payment platform used for the purchase or by contacting our support team. Our team aims to process cancellation requests as quickly as possible, and we sincerely apologize if the response time did not meet your expectations.
Regarding the charges and refund concerns, we review each request according to our refund policy and the specific order details. If you contacted us to cancel and did not receive timely assistance, we would truly appreciate the opportunity to review your case again and help resolve the issue.
We are also sorry to hear about the software performance issues you mentioned. Our technical team is continuously working to improve product stability and compatibility.
Please contact us at support@tenorshare.com with your order ID or the email address used for the purchase, so we can investigate the situation and assist you further.
Kind regards,
Tenorshare Team
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