Tenorshare Reviews 14,835

TrustScore 3.5 out of 5

3.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Most reviewers were somewhat happy with their experience overall. Many customers are satisfied with the products, finding them effective and easy to use for various tasks like data recovery, phone repair, and location spoofing. People often highlight the frequent updates and the helpfulness of the software in their daily workflows. The customer service is also frequently praised for being responsive, professional, and quick to resolve issues. However, some people were dissatisfied with the refund process, describing it as difficult. There are also instances where customers reported issues with products not performing as advertised or encountering billing discrepancies for additional subscriptions.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product. While some customers praise the products, stating they work... See more

Refund

Customers experienced significant frustration with the refund process. Many reported being denied refunds... See more

Customer service

Reviewers mention ambiguous feedback about customer service. Many customers praise the support team for being... See more

Application

People report ambiguous experiences with the app. While some reviewers praise its effectiveness, noting it... See more

User experience

Customers consistently note ambiguous experiences with user experience. Many reviewers praise the software... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Dear Support Team, I request the immediate cancellation of my Tenorshare iCareFone subscription billed to my bank card. Please ensure that no further charges will be made. If any future charges... See more

Company replied

Rated 3 out of 5 stars

Update: Following my original review, Tenorshare has now issued a full refund, which I appreciate. Although the software did not work for my specific case (my WhatsApp data transfer was unsucce... See more

Company replied

Rated 2 out of 5 stars

"4DDiG Partition Manager" did not work when trying to clone a boot drive, 3 attempts no luck, do not buy. 30 day subscription on a use once software is just crazy. Also re-invoiced me 6 days after pur... See more

Company replied


Company details

  1. Software Company
  2. Software Vendor

Written by the company

We focus on data security and system fixes for iOS & Android. We provide users with solutions for device content management, data recovery, system repair and other practical mobile phone and computer essentials. Today, Tenorshare's products and services are trusted by more than 10 million users worldwide.


Contact info

3.5

Average

TrustScore 3.5 out of 5

15K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 99% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Wedding photos lost

I recently had the privilege of photographing a wedding, capturing all the special moments. Unfortunately, I accidentally deleted a crucial part of the event—specifically, the moment when the couple cut their wedding cake, which was incredibly important to them. This situation caused me a lot of stress. However, thanks to this data recovery company, I was able to restore the lost footage perfectly, and everything turned out wonderfully in the end. Happy end of story and I was the happiest in the world. Thank you from all my heart. Forever yours :)

January 28, 2026
Unprompted review
Rated 1 out of 5 stars

Don’t buy they are scammers bought…

Don’t buy they are scammers bought whatsapp recovery tool for android doesn’t work after I requested a refund they are telling me i should wait since their engineer’s are working on new upgrade that will work with watsapp… shame

January 26, 2026
Unprompted review
Tenorshare logo

Reply from Tenorshare

We sincerely apologize that our WhatsApp recovery tool did not work for your Android device and for the frustration this has caused.

Please email us at support@tenorshare.com with your order details. Our team will review your case immediately and provide you with a direct solution.

We are committed to improving our products and support clarity. Thank you for your feedback.

Rated 1 out of 5 stars

Tenorshare / 4DDiG (tenorshare.com) – Extremely concerning billing experience

This was an extremely frustrating and concerning experience.

I received unrecognized charges associated with tenorshare.com (Tenorshare / 4DDiG): JPY 6,580 on Dec 7, 2025 and JPY 6,580 on Jan 7, 2026 I never authorized these transactions. I do not recognize the product/order details, and I did not receive order confirmation emails.

When I contacted support, the responses felt like negotiation rather than resolution: I was repeatedly offered partial refunds (30% < 50%<30%<70%) and “lifetime licenses” instead of a straightforward refund. The proposed refund percentage changed over time and the case was handled by multiple agents, which made the process confusing and exhausting.

Based on my experience, I cannot recommend purchasing from this company. If you still choose to buy, please double-check auto-renewal terms, cancellation steps, and whether notification emails are actually delivered, and monitor your card statements closely.

January 7, 2026
Unprompted review
Tenorshare logo

Reply from Tenorshare

We sincerely apologize for the frustrating billing experience and inconsistent support you received regarding the unrecognized charges.

Please contact us directly at support@tenorshare.com with your details. A customer support will contact you within 24 hours to personally investigate the transactions and provide a clear resolution.

We are reviewing our processes to prevent such situations. Thank you for bringing this to our attention.

Rated 1 out of 5 stars

DO NOT USE - They don't allow to cancel subscriptions

DO NOT USE - They lock you in allow to cancel subscriptions!!

First of all: They did not adhere to their own 30 days money back guarantee although the service did not work as advertised. They just keep sending e-mails playing stupid. In the first e-mail I told them to cancel my subscriptions. After 4 e-mails they still didn't do it! They just ask what is wrong and want to know why. I feel locked and trapped! This is the worst experience I had. Avoid at all costs, this is a trap. There is no option to cancel the subscription after you subscribed. They won't let you. I warned you.

January 27, 2026
Unprompted review
Tenorshare logo

Reply from Tenorshare

We apologize for the poor experience you've had trying to cancel your subscription. We take your feedback seriously.

To ensure your cancellation is handled immediately, please contact our dedicated support team at support@tenorshare.com with your account details. A specialist will prioritize your request and assist you directly.

We are reviewing our cancellation procedures to make the process clearer and more straightforward. Thank you for bringing this to our attention.

Rated 1 out of 5 stars

Paid £30 for Key removal

Paid £30 for Key removal, didn't work and tried another device and it doesn't work either. Waste of money

January 17, 2026
Unprompted review
Tenorshare logo

Reply from Tenorshare

We sincerely apologize that our key removal tool did not work on your devices. We regret the frustration this has caused.

To help resolve this, please contact our technical team at support@tenorshare.com with your order details. We will provide dedicated troubleshooting assistance or discuss suitable alternatives to ensure you receive the value you expected.

We are continuously improving our products based on user feedback. Thank you for bringing this to our attention.

Rated 5 out of 5 stars

Solid Product

I've been using this program for multiple years, with multiple devices, and accounts, and I haven't had any issues. I also have a PoGo++ in real life, and I'm able to pair it with my device, while using this product. It makes gameplay, especially on rainy days, super convienent.

January 19, 2026
Unprompted review
Rated 1 out of 5 stars

Rip-off

Rip-off

These guys offered this product free, when I bought a different product (which was useless as well) and charged me for a renewal more than US$32 for a product that I didn't even buy.

Below is part of their reply

"We noticed that this renewal order was generated because you participated in and received our zero-dollar purchase event before. Our event allows customers to use our products for free for 7 days. But after 7 days, it will automatically renew and generate a renewal order.

We are so sorry that it cannot be refunded, but considering your situation, we can provide you with a better solution: provide you with a new lifetime license."

Who wants a lifetime license for a useless product. Looks to me a company is desperate for money.

December 28, 2025
Unprompted review
Tenorshare logo

Reply from Tenorshare

Thank you for your feedback. We are sorry to hear about your experience with the cancellation process.

We understand that our subscription management should be simple and transparent. To assist you immediately, please contact our team at support@tenorshare.com with your account details. We will help you promptly cancel the subscription and address any concerns regarding the product's performance.

We are actively working to improve our service clarity and user experience. Your input is valuable to us.

Rated 2 out of 5 stars

They do not honor the 30 days money back guarantee even though they don’t have an asterisk and small print saying you have to have done everything on there to try it.

I recently ordered a package from them to try to get into my MIL iPad. It took me about 15 min to realize I didn’t know what I was doing so I sped for a refund because they have a 30 day money back guarantee on their site and they do not have any small print saying we only give 30 days money back guarantee if you do these things. I reached out to them asking for a refund and they were not professional. They told me they would not refund my money but that I could choose another package. I told them I didn’t want another package just refund my money. They told me that they could give me 10% back. Do NOT buy this product.

January 20, 2026
Unprompted review
Tenorshare logo

Reply from Tenorshare

Dear Heather,

We’re very sorry to hear about your experience and understand your frustration. This is not the impression we want to leave with our customers.

Tenorshare does offer a 30-day money-back guarantee, which applies to eligible cases and follows a review process outlined in our refund policy. We apologize if this was not clearly explained to you or if the communication during your request felt unprofessional or unsatisfactory.

Our intention in offering alternative solutions or partial refunds is to provide options based on the policy, not to pressure customers into keeping products they do not want. That said, we regret that this approach did not meet your expectations in your case.

We would appreciate the opportunity to review your request again and ensure it was handled appropriately. Please contact us directly at support@tenorshare.com
with your order number and reference this review, and our team will take another look at your case.

Thank you for sharing your feedback. It helps us identify where our communication and processes need improvement.

Best regards,
Tenorshare Team

Rated 1 out of 5 stars

False advertising

False advertising.

Product description for Tenorshare 4uKey states: "Apple ID Unlock: Remove Apple ID without a password, sign out with no data loss."

This statement is false advertising, as it implies that data can be removed from the device without loss, which is not true.

Company is based in China. No refunds.

January 24, 2026
Unprompted review
Tenorshare logo

Reply from Tenorshare

We sincerely apologize for the confusion and frustration our 4uKey product description has caused.

Regarding the Apple ID removal feature: while the tool can bypass the activation lock under certain conditions, data loss is a typical outcome due to iOS security architecture. We are updating our descriptions for better clarity.

If you would like us to review your specific case regarding the software or refund, please contact our team at support@tenorshare.com with your order details. We are here to help resolve this.

Thank you for bringing this to our attention.

Rated 1 out of 5 stars

I made an accidental purchase of £26.65…

I made an accidental purchase of £26.65 and requested for a refund but they started giving me excuses and offering me another product after i made the purchase of £17.58 which didn’t help me. I wouldn’t recommend tennorshare as they lied about a 30day money back guarantee and used shady business practices to make me buy a £26.65 which i never used throughout the accidental purchase.

October 12, 2025
Unprompted review
Tenorshare logo

Reply from Tenorshare

Thank you for bringing this to our attention, and we sincerely apologize for the frustration and confusion caused by this experience.

We are sorry to hear about the accidental purchase of £26.65 and that the subsequent product you purchased for £17.58 did not meet your needs. We strive for transparency in our policies, and it is concerning to hear your feedback regarding our 30-day money-back guarantee and the communication you received.

To better assist you, we would like to review your case individually. Could you please provide your order details or ticket number to support@tenorshare.com? Our dedicated team will promptly investigate the situation regarding both transactions and work towards a fair resolution in line with our refund policy and your consumer rights.

We take your feedback seriously and are committed to improving our processes to prevent such issues in the future. Thank you for giving us the opportunity to make this right.

Rated 5 out of 5 stars

Best software

Best location changer software I've used, Tenorshare is reliable and has great customer service who truly care about the needs of their customers.

January 22, 2026
Unprompted review
Rated 5 out of 5 stars

Best product

Best product, service and support team ever.
Help me a lot in my project finishing.
Their customers service is top. They solved the problem very fast and help me saving time.
I love it.

January 21, 2026
Unprompted review
Rated 5 out of 5 stars

outstanding software!

Tenorshare makes outstanding software that is easy to use and gets things done quicker than the alternatives i have tried. In particular, the iCareFone product is my favourite. In addition customer support is quick and efficient. Highly recommended!

January 22, 2026
Unprompted review
Rated 5 out of 5 stars

I love the software.

I've been using the software from this company for 3 years. The software is great and I love using it. The response given by the support team also really helpful to me when I'm facing several issues with the software.
I am sure I will forever use this software and continue to subscribe Tenorshare.

January 19, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look