Tepperman's Home Furnishings Reviews 1,171

TrustScore 1.5 out of 5

1.5

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Rated 1 out of 5 stars

I bought a bed that is (was) light grey in colour. After 7 months random yellow discolouration/stains started to appear all over the wood frame. When I sent them pictures and request for a resolve, I... See more

Company replied

Rated 1 out of 5 stars

Bought a leather couch which was on sale for $3400,after a couple of months the cushions didn't hold up,after sitting for approx 15minutes you could feel the wooden frame on your backside.We informed... See more

Company replied

Rated 1 out of 5 stars

there were fast to take my money plus delivery charge and tell me that product would arrive in store in one, two days,only to find out it could take as long as five days. salesman was fairly new and f... See more

Rated 1 out of 5 stars

Told on Tuesday truck from London. FOLLOWING Wednesday told we do not have a Tuesday truck. LlWeek before otterman was on Tuesday truck. Ooooh I do not know, about that. Only one manager on duty when... See more

Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Electronics Store
  4. Interior Designer
  5. Kitchen Supply Store
  6. Living Room Furniture Store
  7. Wholesaler Household Appliances

Written by the company

Tepperman's is a full service family owned and operated furniture, mattress, appliance and electronics retailer serving Southwestern Ontario, with locations in Windsor, London, Chatham, Sarnia, Kitchener-Waterloo, Hamilton, and St. Catharines to serve your home furnishing needs.


Contact info

1.5

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TrustScore 1.5 out of 5

1K reviews

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No history of asking for reviews

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Replied to 50% of negative reviews

Typically replies within 1 week

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Rated 4 out of 5 stars

Very good experience except for take-away glitch.

We purchased a Frigidaire gas stove (Model FGGF3059TF), and very pleased with Tepperman's staff in their attention, answering questions, and price-checking and matching prices from other retailers (a significant saving). Only downside was paying for delivery-and-take-away but being informed by personable delivery staff that no take-away was included. On contacting our salesman, he assured a truck would be around in the next 2-3 days to take it away but more than a week later our old stove still sits outside.

September 1, 2019
Unprompted review
Rated 5 out of 5 stars

Everyone from Jeremy in the store

Everyone from Jeremy in the store, the customer service rep that processed the sale and arrange delivery to the 3 Young Men who delivered our items were kind, courteous and efficient.

September 1, 2019
Unprompted review
Rated 5 out of 5 stars

The delivery men were very hospitalble…

The delivery men were very hospitalble & answered all of our questions. I phoned back to the store the next day & the lady on the phone was very nice & answered my question. Her voice was very soothing. The salesman that we bought the furniture from was a very good salesman did not pressure us & gave us time to think about it.I love my new furniture

September 1, 2019
Unprompted review
Rated 2 out of 5 stars

I bought a mattress that supposedly…

I bought a mattress that supposedly came with a mandy board. The sales rep recommended a certain size. When I got it it was too high. I called to find out if there was a shorter and they said no. However I got another board for my queen bed and it was smaller than the one for the twin beds. So I feel like the sales person didnt try to even look into it.

September 1, 2019
Unprompted review
Rated 5 out of 5 stars

It was quick an easy and accurate

It was quick an easy and accurate! I had a half hr to buy a fridge and it all worked out!! Looove that store!

August 31, 2019
Unprompted review
Tepperman's Home Furnishings logo

Reply from Tepperman's Home Furnishings

Thank you so much for you review Neona! Enjoy your new fridge!

Rated 4 out of 5 stars

Service

I gave a 4 star because we had to find a salesman to show us what we were looking for after wandering around for several minutes. Once we got help service was excellent. It was getting close to closing time but at no time did we feel rushed.5

August 31, 2019
Unprompted review
Tepperman's Home Furnishings logo

Reply from Tepperman's Home Furnishings

Thank you so much for your review Dawn! We are happy to hear that you received excellent service. Please enjoy your purchase!

Rated 5 out of 5 stars

I was pleased with my service

I was pleased with the customer service i was provided with. I would suggest Teppermans to my family and friends for all of there needs. Furniture,electronics ect Thank you Teppermans and all the staff that made my visit very pleasant.

August 31, 2019
Unprompted review
Tepperman's Home Furnishings logo

Reply from Tepperman's Home Furnishings

Thank you for your review David! We are so glad that you had a very pleasant experience here with us.

Rated 4 out of 5 stars

Great service, frustrating assembly

Great service. Unfortunately product was brutal more pieces then ikea wouldn’t shop there again. Bought a tv stand I might of well have built it myself with a million peices to put together...

August 30, 2019
Unprompted review
Rated 5 out of 5 stars

Sales lady stayed well under my budget…

Sales lady stayed well under my budget and recommended a great product that meets our needs

August 29, 2019
Unprompted review
Tepperman's Home Furnishings logo

Reply from Tepperman's Home Furnishings

Thank you for your review Mike! We are so glad that you were able to find a product well under your budget and we hope you enjoy it in your home! Thanks again!

Rated 2 out of 5 stars

Too Many Issues.

I had too many issues when it came to obtaining the product I ordered. First, when I went to book delivery it was booked for a date before my product came into the store. Second, no one seemed to have answers. Third, when I finally got my product it was an hour later than the two hour window I was given. And finally, the two men who constructed the product kept asking each other questions such as "Are you sure this goes here?" Or "Shouldn't this have been put on first?" I was very dissatisfied with the service I received.

August 29, 2019
Unprompted review
Tepperman's Home Furnishings logo

Reply from Tepperman's Home Furnishings

Katherine,
We are very sorry to hear about you recent experience with us. Our Customer Service Experience Manager would be glad to talk to you about it further. Please feel free to call 1-877-315-5173 Ext. 1419.

Rated 5 out of 5 stars

Two thumbs up 👍

Good selection. Decent prices. Friendly and helpful sales staff. Fast and efficient service and delivery.
The delivery guys were fast, careful, polite and considerate. Everything Came exactly as I ordered it. Good quality.
No complaints at all.

August 29, 2019
Unprompted review
Rated 5 out of 5 stars

Amazing quality

Amazing quality, and great price. I will definitely be buying again from you.

August 29, 2019
Unprompted review
Tepperman's Home Furnishings logo

Reply from Tepperman's Home Furnishings

Matt,
Thank you so much for leaving a review! We can't wait to see you back soon. Please enjoy your new purchase!

Rated 1 out of 5 stars

Misleading delivery, Flyer's

Told on Tuesday truck from London. FOLLOWING Wednesday told we do not have a Tuesday truck. LlWeek before otterman was on Tuesday truck. Ooooh I do not know, about that. Only one manager on duty when told customer wanted to speak to them, 3 min delay, manager busy on phone. Never again going to Temperman, flyers are miss leading, customer requires to read fine print. Many other options for our cash. JK

August 28, 2019
Unprompted review

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