Terra Universal, Inc. Reviews 784

I had some questions about the units installed in our labs and support provided quick and helpful information. Working with them led to improvements on our end and a much better understanding of how to optimize their equipment.

Jessica was very polite and responsive to my inquiries on softwall clean rooms.

I had a couple questions regarding a pass through unit and Nathan answered my questions quickly and accurately! Really enjoy working with Terra Universal!!!

I ordered a FFU to replace an old flow hood I had. Liam was able to answer all my questions, and he helped me with ordering the correct cord for my unit. He was extremely helpful, and I couldn't have asked for better help.

Jesus was very quick and understanding for my specific request. Would recommend.

Jessica was a great help answering all my questions in a quick timely manner.

I'm designing a glove box for one of my lab customers. We were trying to determine what size Terra glove ports we could fit into the box. Nathan responded quickly and provided the drawings I requested. This will help us with product selection.

Thank you, Jesus for your assistance and attention to detail. I look forward to partnering on future opportunities.

We had a great support experience with Emmanuel Vitela. He is very responsive to our inquiry and help us to address the issue that we had.

Great work!

Very fast and accurate service! Provided the information I was looking for.

Thank you Jesus Franco for helping us with our cabinet purchase. We appreciate all your support in responding to all our queries in time and for ensuring a smooth ordering process.

Sales Associate Jesus Franco was very helpful in resolving an issue with our purchase order. His timely response and customer service is greatly appreciated.

I’d like to extend my sincere thanks to Rafael Juarez for his excellent service. His professionalism, attention to detail, and prompt feedback made the entire experience smooth and efficient. Truly appreciated—thank you, Rafael!

Terra would constantly update me on the status of our order. You don't GET that anymore!

Our MFG site wants to explore an option for an enclosure to house one of our automated sandblasting equipment. Daniel Cardona is knowledgeable when providing details for the various enclosure models. Daniel's willingness to help addressing all the questions makes the experience productive and pleasant. This is a great customer service example.

Communicated ETA were not accurate. Paid for fast track option but did not receive fast track processing. only 2 fans were provided per room while 4 were quoted and paid for.

Product Expert Robert was very helpful in finding the right item for me. He listened to my comments and recommended the product that sits at the best price. Huge thanks to Robert we were able to find the item that we wanted.

I am currently working with Nathan and he has been very professional and helpful. I had some technical and capability questions about an instrument that he was not sure of the answers so he has reached out to the appropriate party to help provide me with the information I am looking for.