Tescodirect Reviews 

Absolutely useless service!!!
Second time lost my order.
Non recommended company

AWFUL SERVICE FROM TESCO
Ordered new phone on Friday morning I was promised delivery to store on Saturday ( today) after 3pm so I went to collect and it was not there! I rang customer service and was told it was NOT even dispatched!! So I’m now left waiting till Monday or Tuesday!! I’ll update when I finally get my phone!
Used Argos loads never had a problem!!!

We have ordered 100+ TV's from Tesco Direct for our hotels, and have been great up till now, when we received a faulty TV (broken aerial point) and when we returned it, they have insisted there is a scratch on it caused by us, even though the courier that collected it, removed it from the original packaging and took it away loose. The customer service since has been appalling, to the point today when we have been told we should have refused the collection (that we had waited three weeks for) and it was our fault. Won't buy from them again and if it wasn't a real hassle would return the 20 we received last week.

I ordered a dyson cordless vac. which was meant to have been delivered last Thursday but I got an email on Friday to say that it has been safely delivered and left in my porch by Hermes, well I don't have a porch as I live in a flat so I called tesco direct and was told that my vac was still on the van and would be delivered on Monday, we'll guess what it didn't turn up so another call to tesco direct and I was told that they would get in touch with Hermes about what had happened to the vac and Iwould get a call back today, well I had to phone them again and was told hat the person dealing with it would call me back well he did eventually and according to the Hermes delivery driver her left it in my porch and has got photos of it again I explain n I don't have a porch I am in a flat
So now they have got to raise an enquiry about it and that could take 24-48 hours.
Why can't they just send me out a new vac and sort things out with Hermes in the meantime
Will not be using them again

Order a Laptop 11 days ago, money was taken out on date of order, it's now 4 days past delivery due date and I have heard nothing from them. Awful service, avoid at all costs.

Ordered Laptop not received on delivery date/ timeslot. Then received a txt asking me to collect from store. Refund received. Repurchased then collected from store. Registered with HP only to be told that the warranty start date was July 2017. Had to provide proof of purchase so took a screen shot of the order confirmation and HP did not accept this. Went back to Tesco who then provided a letter and couldn't understand why I might be a tad peeved. This was also not accepted by HP as proof of purchase. After 4 hours HP decided to call Tesco Direct themselves to confirm when the purchase was made. Happy with the item but had to waste the morning trying to figure out how to have the warranty date amended so I could ensure the 1 year warranty. POOR PROCESS POOR LEADERSHIP.
Nice that everyone says sorry but am quite sure it will all happen again with someone else. Very unsympathetic to me wanting to sort this out...customer service took it as I was annoyed for no reason ...when I had every right to complain.

Paid for express delivery and it was delivered after the standard delivery estimate. 7 days late.

I bought a new laptop with windows 10 and when they asked for a review of the product I did so outlining the downsides I had with the operating system (repeated crashes, high CPU usage, high disk usage). It was not a rant or expletive filled review, but genuine criticisms of a badly flawed product. However, they have refused to print my review and have the nerve to ask me to submit another (no doubt favourable) review. I will never use Tescodirect again.

Yet again another delivery that fails to arrive in store when Tesco claim it will! It appears this is the norm because the in store staff said it happens all the time. If you are relying on a deliver time and date don't use Tesco Direct.

Worst tv ever
I brought a TV on November 28th, the TV in one word useless, kept turning itself off, but the picture quality I just cannot believe, there seems to be a haze over the screen, the contrast is none existent, picture is very pixelated especially in dark area's, and I have to say Tesco customer care is the worst I have ever experienced, they kept just asking for pictures, and when I did send them they said the quality of the pictures was not good enough, just kept being put off, will I shop here again, not a chance.
Update
The TV has now been returned, let's see what they say, I'll update when j know more.

over 2weeks, and 4 days of so called deliveries, countless ignorance from there customer service team.....

Finally the proud owner of a BROKEN washing machine. Does NOT look new, looks like a REFURBISHED machine that they did not even put back together properly.......
At least put some effort into your scams Tesco

Do not ever buy from this company. Scrap yard quality products cheaper at the scrap yard

Ordered a bed for my daughter, 2 weeks later it hadnt been delivered and no communication. Chased via email, no reply in 48 hours. Chased on phone 2 days later got told it was out of stock. Had my money for 14 days and wouldn't provide an express clearance so I can get my daughter a bed this weekend.

Spoke to Customer services who were belligerent, obstructive and lied on several occasions.

Use at your own peril

I ordered a bed online from them, when I opened it the headboard and 1 of the base pieces were the same and the other was entirely different in colour and fabric !
When the van came to pick it up weeks later they said no room on van! They had to then come the next day. It's just a good thing I had still kept my old bed or would have had to sleep on sofa!
I had no apology or compensation just an experience that will never buy from them again.

I have used them a lot, only for direct items through Tesco rather than as a middle man to other companies. I've always had good quick service.

I ordered 45 pounds worth of goods, drove there as it was expensive delivery, nearest pick up tesco is 20 mins, (my local is 5 mins away)
(20 mins drive there so worth it for a £45 shop hey?) I arrive and over 60% of my order was unavailable and I've done a 40 min round trip for a lemon, some pesto and some prawns. I call support as frankly this is a ridiculous waste of my time and I can't believe I wasn't notified before arriving. I complain and they offer no discounts, no support, no apologies - nothing. So next time you order from tesco, expect 40% of you order to be there, and for them to give no notification that you're wasting your time going to collect food which isn't even there.

i ordered a Nintendo switch yesterday morning... its now 40 hours later and no dispatch... if i would have known it would have been this slow i would have picked it up from store.

I have bought many things from these over the years and have found them to offer great service and there prices are very good as well

Never had any serious problems with them and if there are any hiccups, they're quick to resolve the problem.

Ordered for next day delivery (Click and Collect) and still not dispatched on day of delivery. Customer service says 'Out of Stock' though it is still listed for sale on Tesco Direct Website
Obviously a waste of time!

Tesco, Tesco Direct, Lakeland Furniture & Parcelforce Worldwide, your lack of customer service and disgraceful handling of my situation has forced me to bring my issue into the public for all customers to see.

I have placed an order for some bar stools on 21st December 2017. I received confirmation of dispatch on 22nd to say it will be available to collect on 28th December. Having been in to the store and calling the customer service number numerous times, we are still waiting on this product.

The story keeps changing, first it was misplaced as tracking says it is at Tesco Central Warehouse. The story then moved onto saying that Lakeland have no idea where it went but it was dispatched. Parcel force are accepting no liability either saying that it has simply gone missing. The order was replaced and still didn't arrive by the promised date of 3rd January 2018.

I then called again and was finally offered a full refund, or to wait for it to become available again as it was now out of stock. After waiting so long, we though we'd give the benefit of the doubt and wait til the 17th January. I have now been in store today and it still isn't there. The blame is being passed between Tesco Direct, Lakeland and Parcel force, however none of this is my concern, as my concern is when I will receive the product as we have now been waiting a month.

I have stated that at this point I expect the product to be express delivered to my house at first available time, to which Tesco can promise nothing of the sort and will only offer refund or to carry on waiting but nothing in the form of resolving the issue or compensation for inconvenience. This is unacceptable from such large companies as Tesco, Lakeland and Parcel Force.

Throughout the process i have been promised that customer service individuals will follow the order through personally and ensure it is rectified. This still hasn't been done from my point of view as I am still waiting.

To all users of Tesco Direct, please be aware that most of what they are selling is via a third party partner, and Tesco will accept no liability, as well as do nothing to help. The partners themselves will not help either, as the order is placed through Tesco. They will always happily take the payment from you, hold on to it, make you wait, then offer the refund but nothing else.

#Longtermloyalcustomers #Disappointed #Robbedindaylight #Refundservicesnotcustomerservices #passthebook #callcentrerobots #falsepromises #shouldofwentsainsburys #everylittledoesnthelp #fuming