Tescodirect Reviews 

Completely unacceptable from start to finish and a huge amount of stress and frustration as well- no delivery even though took a day off for delivery - no response from customer service or partner company or even CEO - you would think that given the retail environment at present a company of this size would be keen to address issues swiftly but apparently not - retailers seem to forget people will vote with their feet - as I certainly will - I would strongly advise anybody resist the urge to shop with Tesco Direct - beyond poor and I will absolutely never ever shop with them again

I ordered a game from Tesco direct, it was supposed to come with 3 months gold,it didn't, i complained and got a call from a " Customer services " person, a Scottish woman,She called me Sir etc, but in an rude,arrogant ,dismissive attitude,she spoke over me and did not let me speak until i had to tell her to be quiet, i told her i would be giving Tesco direct a poor review, she said " Do what you like ", i have now asked to return the game and get a refund as i would rather spend my money with any other company that Tesco direct !, their customer care is disgraceful !

I ordered a mattress, it was delivered earlier then the date they gave me so it was left on my drive, I rang and told them it had oil marks on the mattress and I want it returned and money back. It will be 2weeks tomorrow and still fighting to get my money back, I have wrote to the CEO just as useless.
Will now have to seek legal advice and speak to trading standards as there return policy is a load of rubbish I believe false advertising. I will never use these again and would strongly advise people not to use them.

Wish I'd never bothered! Ordered 3 games as Christmas presents, what I thought was free delivery only to see delivery was split into 2 drops & I was charged £5.95! I only spotted this after I'd paid. I tried to cancel immediately within the 15 mins allowance time only for the Tesco website not to work effectively! Contacted customer services & they said I purchased from separate companies! I assumed I was buying from Tesco!
Misleading in the slightest. Hate to think how this would work if purchasing higher value items. Never again.
Now awaiting for one of the companies to confirm they've cancelled my order.

I believe in giving credit where credit is deserved. I cannot give any credit to Tescodirect. I had a disappointing experience with Tescodirect but now a good few weeks since my poor experience Tesco;-

Hasn't responded with any form of apology, so they have shown they don't care.

Hasn't sent me a clubcard as I was forced into registering a new card through the ordering process, so they clearly show they don't like honest feedback including negative feedback.

So when a large company such as Tesco can't say sorry and then act by withdrawing privileges to any customer that has had a bad experience with them you can make your own mind up if you want to do business with them when there are other good companies that exceed these standards.

Been very good, always delivered to the store of my choice when they say they would, also good with an email backup saying when ordered and despatched to store
Recommended

Scarily bad these days! 3 items ordered, 1 delivered to my home. No sign of other 2, emailed, no reply, phoned, was told I would get a call back, no call back, phoned again and. 3 hours later still no call back as promised. It seems the items are stuck somewhere but they cannot phone that place, only email!
How does this company survive ? I have to be home to sign for these items but I have no idea when or if they will come. All items still on website being offered for next day delivery to store, as I do not have a car and they are bulky items I had to have them delivered. Last time I think of doing that!

Ordered a DVD from them, only to be told 10 days later, that it was not in stock. Does it really take 10 days to find that they do not have an item in stock and will not stock it in the future? Very disappointed!

Top Notch Service!!

I purchased a washing machine from Tesco and unfortunately, the machine had some damage caused by the manufacturer in the factory, so not Tesco or their delivery.

Tesco was so quick to arrange delivery, they collected the machine immediately and offered another machine or a refund. I took the refund as they didn't have the model I wanted. I can't praise Tesco highly enough. Everyone at Tesco was so lovely to speak to and were so understanding. I will buy electricals from them in the future.

after the courier missed an appointment, and admitted, it the fact Tesco still claimed it was my fault. Despite hard evidence on my side and the confirmation from the courier.

Well done John Leiper - another customer lost.

I ordered a garage storage box. The delivery was arrange for a Saturday. On Thursday, Before I was notified it had been despatched. The notice said delivery time would be 7am to 7pm. I stayed in all day.. NO delivery. I phoned Tesco, they could'nt get hold of the courier's , all they said that iyt had been despatched. BE AWARE TESCO USE EXTERNAL COURIERS, who they have no control over.

DO NOT BUY FROM TESCO THAT CANNOT BE PICKED UP AT A STORE!!

I ordered a TV/DVD combo from Tesco Direct via Click & Collect.
On the morning of the day it was supposed to be available for collection, the tracking information showed it had been delivered and signed for by someone living about 150 miles away!
Phoned up Tesco Direct twice to ask what was happening and they didn’t have a clue. As effective as a tortoise in a Grand Prix. In summary they are utterly USELESS.
So now it looks like I’ve paid out nearly £120 for no goods.
Please anyone who reads this stay clear of Tesco Direct. I wish I had!!!

warning Tesco uses partners for loads of goods,Tesco charges delivery
so be warned,you are better bypassing Tesco and google the partners site
and get free delivery!
I recently ordered a table and bench from Tesco but the goods were coming from their partner,Tesco charged me delivery !
I then went onto the partners site and saw the same goods at the same price with FREEdelivery.I feel ripped off!

Paid £400 for a tv and chose click and collect and received an email saying I could collect in store from 3pm.
However turns out the order hasn't actually even been dispatched so iv wasted a 30 mile round trip. The biggest joke is that they had a stack of the same TVs in store but becouse id already paid online they could not transfer the payment to an in store sale so iv had to leave the store empty handed and having paid for an item I can't get, despite walking past a shelf full of the same TVs.
Iv cancelled the order but as per usual it will take 5 days to get my money back so that's 5 days that Tesco get my interest.
Tesco is the worst company iv dealt with and the "customer service" is a joke.
If you actually want your order my advice and the advice of 65%+ of the people on this site is shop elsewhere.

Extremely poor, Ive tried to place an order 7 times online and everytime it says ERROR on their website. Ive rang and wont take an order over the phone, They told me to clear cache and try Explorer, Tried another 6 times and ERROR ERROR ERROR, Tried ordering off my phone as last resort and still not worked. Well done tesco thats £800 you just lost.

I would never buy anything in the future. I think Tesco dont care about anything.

Tesco and their partner Plasma unable to deliver my package after making promise twice.

WHAT A SHAME!! Yodel delivery company biggest loser on the universe.

I WOULD STRONGLY RECOMMEND DONT BUY ANYTHINH FROM TESCO DIRECT.

Product purchased on Saturday afternoon, should have been delivered to my local store on Tuesday. Tracking report said that it had been delivered to a store about 20 miles away and collected. Further investigations with TD told me that the carrier had delivered it to a random company nearby. No sign of the package with the company to whom it was delivered and Tesco have no idea where it actually went or why. The partner company do not answer their phone or email. I shall be sticking to Amazon from here on in. Tesco Direct service is shocking.

Waited in all day for parcel that didn't arrive after receiving an email the day before confirming it would be delivered when I called the next morning I was told it was locked in the trailer for the weekend and they would try and deliver it Monday. I requested the items were sent back to tesco instead.

Ordered from here previously and it even came fast and in perfect condition, unsure who they used to courier though. Product was a pc tower.
Ordered a tv last Wednesday, did not turn up on date, rang up and spoke to a lovely lady but she didn't seem to have a clue where it had ended up, it had vanished. Swiftly she ordered a new one for next day (tomorrow, express delivery) so fingers crossed, have to wait and see what happens.

I just wanted to express how bad the delivery packaging for Tesco direct actually is!
I have just received a birthday present for my 4 year old daughters upcoming birthday and it arrived in the original box with no packaging only the label stuck on the box, she was at home so answered the door with me and saw the item a dolls pram so the gift was ruined!!!
I wanted to warn people with pre school children to be aware of this bad practice especially with Christmas coming up!!!
On telephoning Tesco they were not interested with my complaint!!!