Tescomobile Reviews 538

You need to transfer your help desk back to the UK.
IMMEDIATELY.
1. Your overseas help desk people end the call if I ask a very straightforward question, but the question falls outside their script.
As per Trustpilot's rating, your service is abysmal, nobody knows anything, their answer to my question has nothing to do with the question I've asked.
3. Previously, the Tesco Help Desk (which was in the UK of course) was helpful, knowledgable and always resolved any problem I had. Now, I approach calling the Help Desk not expecting anything to be done. And, it never is.
4. If Tesco used any other provider than O2 (with its excellent network coverage) I'm sure all Tesco Mobile customers woul change to another provider.
The quality of the network coverage is first rate, the back up help service is a disgrace.

Awful experience. Have a family plan with them and wanted to create a new one. With another 4 contracts. It felt like being on a Mastermind quiz show and you had to recall 5 questions about any random financial descision you’d made in the last 10 years. It was so stressful. I’ve spent hours being rejected with one email, tried another- fine. No manager to speak to to ask why rejected as I already have a contract with Tesco and impeccable credit rating and score. Made me feel so anxious that my credit rating was poor and I panicked as I rely on credit for a living. I was just told to speak to equifax. I joined equifax. Nothing wrong and no follow up call from Tesco to apologise. No rectifying. All customer service outsourced from the UK. Lots lost in translation. Awful 😞 Will have to go in the nearest store (45 mins away to sort) I’d already got my 4 PAC codes to bring over to Tesco so now in limbo as a year ago the service was fantastic (UK based)

Well, I have got to say Tescomobile, you've proven to be the absolute worst service (network) and customer service I have every come across.
No point complaining too much as those poor people you have in India wont know how to respond.
Terrible, People would advise you stay clear as you will be better off using string cups

My wife & I are in our 80s & use our (non smart) mobile phones only to make occasional calls & send texts. We have been Tesco mobile pay as you go customers for over 10 years & until lately have never had any problems. Tesco recently stopped their simple to understand pay as you go service & now we are expected to pay a fixed amount every month. I rang the customer service number to find out more about the new packages I spoke to a woman who told me that Tesco customer service was no longer in the UK but was now based in South Africa. She was going on about bundles, data, 15G, 30G a fixed monthly charge etc. When I told her that neither my wife or I (like many other older people) had a smart phone, we were not interested in data, bundles, international roaming charges or anything else, all we wanted was the same cheap, simple pay as you go tariff for very occasional use that we'd had for years, she listened, was sympathetic & told me they had many similar calls from other elderly people, but at the end of the day couldn't help them. Sadly when my current balance runs out I'll be leaving Tesco. I appreciate that I might be seen by some as a silly old b-----, but suspect I am just one of many hundreds of other elderly silly old b-----s, who feel thoroughly let down by Tesco.

Their customer service is a useful as the UK politicians. Another example of oversea call centres to save money which delivers on useless customer service. Tesco Mobile is yet again another example of failing Britain

Told Tesco was going away and was assured that my phone would work. It worked perfectly until the switch to new pay as you go system . Now I have no app and no phone . Have contacted Tesco and no support it my fault because I left the country. Had no problem before they changed the system . Had perfect reception in Australia during lockdown. Now they can’t help and have spent weeks trying to sort . Not back in uk till June been with Tesco since 2011 and they won’t even refund my top up before this system changed don’t recommend them

James at Tesco mobile Northwich was outstanding he helped my wife to transfer the info on her from old phone to a her new phone. He was knowledgeable, efficient , patient and charming
A credit to you organisation

I bought a phone which was awful from the beginning. Couldn't help me because I'd lost receipt though had bank evidence ..charging port seemed to be the problem. Got worse and worse ...no help. Found later they could get receipt through clubcard but mustn't gave done that properly either...it didn't show...so I had to buy a new phone elsewhere. Cant get through on phone ever hours spent trying ..head office no help either. Despite bank is enough in law ..and it was their fault about clubcard he took it off me to do it..

Absolutely Absolutely disgusting service, cannot get anyone to answer after waiting 40 minutes on phone then hours on chat ,I pay tenner a month for a bundle ,topped up £10 and it ran out in 2 days

Ok I'd go as for us to say that their customer service is not fit for purpose. Every time I speak to someone they have the ability to make me feel like I have lost my mind and have gone completely stupid and this has happened on the last four occasions. Call handlers seem to be completely incompetent and don't make sense. I initially signed up with Tesco mobile because the customer services were good and I got club card points but they have really sold out. I'm sorry but the international call centres don't work. Tesco have really sold out like so many other English companies.

Took me an hour to upgrade my phone because the app wasn’t working properly and I was kept on hold when I rang…couldn’t understand what the call handler was saying as accent was so strong. So disappointed ☹️.

You're left hanging on the line, no estimate of how long they will take to answer, the Customer service chat line doesn't cover Poor Signal issues

I'm 75 years old and suffer very badly with arthritis which makes it hard for me to put info into my phone, but when I rang.to get upgraded SIM a lovely young man called Chris walked me slowly and carefully through every step. Top marks for customer.care many thanks 🙏

Just been away for a week, could not make calls before the holiday, still can't make calls to this day. The engineers fixing a local mast must be on a go slow, or it's just an excuse or simply tesco being dishonest. Either way their service is SHIT.

If I could put zero stars I would. Appalling customer service. Ordered and paid for new phone, it didn’t get delivered, phoned and was told an issue with Tesco I had to re order but they couldn’t use the 1st payment already paid. I had to pay another payment despite my account in credit.
Now they are saying I don’t pass the security checks but can’t tell me why. No doubt someone in the call centre has put some stop on my account. A joke of a company now.

Changed tariff and now paying for the new one and the old one. Talked to customer service on the phone for 40 minutes who said it was sorted but it is not. Sent a complaint email but no response. Will now contact the Communications ombudsman to resolve.

Tesco hide information from gdpr request and sars request to cover their lies then shut down the complaints and act as though they have done nothing wrong you can’t get in contact with the complaints because their is no number nor can you contact their ceo office surprise surprise their is no way of contacting them if you want to be abused and taken advantage of take a contract with them otherwise stay as far away as you can

I can’t believe we have to even rate them a star - they don’t deserve even that. When a customer fails ill (extremely) and is no longer able to communicate directly. They should be able to have a family member speak on their behalf… Tesco you are a disgrace, hanging up because you don’t like being told the law. Every single company has a duty of care to a customers vulnerabilities- this should be logged when provided and taken into consideration when dealing with a situation. I am in complete shock that you allow staff to speak and treat long standing customers (any customer for that matter) this way, and something needs to be done about it, I will be taking my Dad to another provider - I hope anyone considering Tesco mobile thinks twice, so not worth the stress or upset,

I had a SIM only deal & was offered an upgrade. I ordered the phone online it arrived the next day. I could not read the instructions which were in minute print so rang for help, was advised to go into a store.
I went into the store & 2 men ‘sorted’ it out for me.
At home, neither phone worked plus i received an email confirming my new payment would be £26.99 pm not £17.99 as my contract.
I went back to the store, once again my phone was sorted but I queried the cost, I was told it would be ok. No! So today, a third 24 mile round trip to the store. No manager but was told he should have been there & I’d have to go back for a FOURTH time as they hadn’t cancelled my original contract & was being charged twice. No joy phoning, holding on for 20-30 minutes, web chat said to go into store.
What an unprofessional useless service by incompetent staff.
I have no choice but to drive yet again & hopefully get some answers.
Would i recommend Tesco mobile? What do you think?
I’m in my seventies & all I ask for is some help.

Been scammed the service is useless none of the fraud team have a clue