These headlights are AMAZING! Factory OEM quality. Exact same as the factory headlight. I just knocked off one star due to shipping. Expect to wait like a month for your headlights to arrive. Estima... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I am going to alter a previous review as whilst I was sent the wrong roof shade for my Tesla Y I contacted the company who immediately replied, they asked for pictures of the item and agreed that I ha... See more
Company replied
Buyer beware! This company is terrible. Trying to return an item is an exercise in futility, stalling and gaslighting! It's ridiculous how many times they'll email you back and refuse to acknowledge y... See more
Company replied
What a shiting company! Oder placed and paid on May 16th,2026: order # TESERY94086EN "Delivery within 7 to 12 days!" displayed on their website... Just kiss my A.. nothing delivered on June 5th,... See more
Company details
Written by the company
Committed to providing you with high-quality Tesla accessories and exceptional customer service! Tesery provides a high quality parts shopping platform for every Tesla owner to ensure consumer rights and product quality. By centralizing all Tesla high quality accessories together, it allows all owners to quickly find the various accessories they need in one place, thus avoiding the high shipping costs, time costs and different quality of buying different accessories from different places. We help every Tesla owner improve their car experience, create a simple, intuitive and guaranteed shopping experience for users, and open up a comfortable and personalized green "Tesla lifestyle".
Contact info
4050 Lake Otis Parkway, 99508, Anchorage, United States
- support@tesery.com
- tesery.com
2.9
Average
371 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 57% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I never received product we says it was…
I never received product we says it was delivered to my porch. My Ring camera shows no one on my porch around 6pm.
October 24, 2025
Reply from tesery.com
Thank you for contacting us regarding the order. We are very sorry to learn that you have not received the goods yet, although the tracking information shows that the package has been delivered to your doorstep. We understand how much trouble and worry a lost package can cause you. We will contact the carrier immediately to inquire about the delivery status. Please send an email to support@tesery.com and provide your order number so that we can investigate as soon as possible and keep you updated. We will do our best to solve the problem for you as soon as possible.
Your products are different and great
Your products are different and great. Your shipping is terrible. I haven't received most of my orders??
October 7, 2025
Reply from tesery.com
Thank you very much for your feedback! We are genuinely pleased to hear that you find our products to be different and great. We put a lot of effort into sourcing unique and high-quality accessories, so that compliment means a lot to us.
However, we are deeply concerned and apologize for the terrible experience you've had with our shipping, particularly that you haven't received most of your orders. This is unacceptable, and completely undermines the quality of the products you appreciate.
We understand that good products mean nothing if they never arrive, and we apologize for this significant failing in our logistics. We are committed to making this right and getting your complete order to you as quickly as possible.
The 7 inches monitor doesn't work
The 7 inches monitor doesn't work. Is burned. We reach to connect him once and then stopped to work.
The steering wheel makes a noise when it is turned.
October 5, 2025
Reply from tesery.com
Thank you for contacting us. We are very sorry to hear about the serious issues you are experiencing with the 7-inch monitor. This is clearly unacceptable, and we deeply regret the frustration and disappointment this has caused.
Please accept our sincerest apologies that the monitor appears to be burned out and stopped working after a single attempt to connect it. Furthermore, a steering wheel that makes noise when turned indicates a significant quality or installation defect that needs immediate attention.
Please contact our customer service email support@tesery.com and service@tesery.com for this matter. We will do our best to help you solve it.
We appreciate you bringing these serious quality control issues to our attention and thank you for allowing us the opportunity to correct them.
Shipment took slightly longer duration.
October 27, 2025
Reply from tesery.com
Thank you for letting us know about the shipping duration.
We sincerely apologize that your shipment took slightly longer than expected. We understand that waiting for an order can be frustrating, and we are sorry for any inconvenience this delay may have caused.
We are continuously working to optimize our logistics and shipping partners to ensure faster and more consistent delivery times for all our customers.
sham
I had high hopes for Tesery.com, but unfortunately, my experience was extremely disappointing. The seat covers I ordered were of very poor quality — they began to stain just from normal use within days of installation. This is unacceptable for a product marketed as premium.
To make matters worse, customer service was unresponsive. It took several days just to get a reply, and when I submitted a warranty claim (only two weeks after receiving my order), I was ignored. After following up, I was told it was “too late” to file a claim — despite my initial contact being well within a reasonable timeframe.
Additionally, the shipping process was painfully slow. It took over a month from the time I placed my order to when it finally arrived.
Overall, I cannot recommend Tesery.com. Between the subpar product quality, poor communication, and lack of accountability, this was a frustrating and disappointing experience.
October 1, 2025
Unprompted review
Reply from tesery.com
Thank you for providing such thorough and detailed feedback regarding your experience with your recent order. We are truly sorry to hear that we not only failed to meet your high hopes but also delivered an extremely disappointing experience across multiple crucial areas.
We have verified your situation. Your order has exceeded two months up to now. According to the date, it has indeed exceeded the warranty period. During this period, our client also got in touch with you and provided a cleaning method for the seat cover. If it doesn't work, you can also try other cleaning methods.
Although the white seat covers are aesthetically pleasing, they tend to get dirty easily and need to be cleaned regularly every week.
We will gradually improve the problems you have encountered, such as slow logistics and untimely customer service response.
Thank you for raising these questions. Your detailed feedback is crucial for us to improve product procurement, significantly enhance customer service training, and optimize logistics.
The ring I purchased did not work with…
The ring I purchased did not work with my car, the frunk LED lights do no have the required connection, and the car seat covers did not fit a snug as advertised. I would like to return and get a refund for ring and frunk LED lights because I can’t use them.
October 5, 2025
Reply from tesery.com
I'm so sorry to hear that several of the products you ordered did not work out. We understand how frustrating it is when accessories don't fit or connect properly, especially after you've waited for them to arrive.
We want to resolve this for you immediately and ensure you get a full refund for the items you cannot use.
We will contact a customer service representative to help you solve these problems. If you can provide any additional information to help solve the problem, please contact our customer service email support@tesery.com and service@tesery.com.
Horrible listing
Horrible listing, bad descriptions, shipping takes forever. Don’t recommend
October 5, 2025
Reply from tesery.com
Thank you for sharing your candid feedback.
We take your comments about our service very seriously:
We sincerely apologize that our product listings were confusing or inaccurate. Clear and honest product information is essential, and we regret that our descriptions failed to meet your expectations. We are initiating an immediate review of our product page standards to ensure all listings are precise and clearly describe the items being sold.
We understand that extremely long shipping times are a major inconvenience and a primary source of frustration for our customers. We are actively working to improve our logistics and fulfillment speed to eliminate these delays.
We understand that these failures result in a poor shopping experience, and we apologize for not earning your recommendation. Your feedback is invaluable as it highlights the critical areas where we must make significant and immediate improvements.
If you would like to further discuss your specific order and these issues, please feel free to contact our customer service email support@tesery.com and service@tesery.com. We are more than willing to personally review and resolve any outstanding issues.
Of Customer Service
Readers; A live human's review of Customer Service from this Company. As details do not help, then a broad brush summary is in order. I had an Issue with an item gotten from this Company. My email was sent, in record time came a reply. A few more emails and the Issue was solved. And there was no AI nor, worse, some Hindu from South Africa, who's only English skills are what he/she/it has memorized from the computer screen. So for both products and Customer Service, this writer gives the Company-TOP MARKS!
October 9, 2025
Unprompted review
Impressive service
Easy purchase, kept me upto date with delivery and great communication by after sales.
Thank you, Tesery will be my 1st choice for future Tesla accessories.
October 20, 2025
Very good products and fantastic…
Very good products and fantastic customer service support. Keep it up.
October 30, 2025
Unprompted review
Already received the second goods send it
Already received the second order/ goods.
The company was wonderful sending a new order for free, but until now. The support is fantastic, and finally I appreciate Tesery goods…
First order number: TESERY63398EN still blocked in customs. What arrive was the second order.
And all goods are perfect. Thank you very much.
Now I am happy and will prepare to make new orders
October 29, 2025
Unprompted review
Reply from tesery.com
Thank you for taking the time to provide this feedback. We are sincerely sorry that you have still not received your order, especially since this is a replacement shipment that our team sent out for you.
We are truly glad to hear that you found our support team to be fantastic and helpful in resolving the initial issue. However, we completely agree that until you have the paid-for products in your hands, the experience remains disappointing—and rightly so. Our goal is to deliver the goods, not just good customer service.
We hope to solve the final delivery problem for you immediately. In order to personally investigate the whereabouts of the reissued order, please provide your original order number.
Upon receiving your order information, we will immediately inform you of the tracking result.
We recognize your frustration and we want to ensure you finally receive the products you paid for. Please reply with your order details so we can take immediate action.
Good, fast, aftersales suport.
I ordered first time from here. I had a small problem setting one device, but,they given me support until all problem and completely was solved. I am very satisfied with Tesery and i recomand with all trust.
Thank you Tesery.com.
September 18, 2025
Unprompted review
👍👍👍👍👍👍👍👍👍👍👍
October 28, 2025
Not ordering from these, off to Amazon instead
Before i purchase anything, I always read the reviews to get a feeling for the company.
I wanted an model 3 steering wheel cover and the one on Tesery is the best looking one compared to the amazon one, this companys has like a golf ball effect on the Alcantra material.
Having seen a 61% star rating at one percent, this just yells avoid avoid avoid.
Off to Amazon instead with delivery coming tomorrow and not in weeks that the majority of bad and good reviews state.
October 27, 2025
Unprompted review
Reply from tesery.com
Thank you for taking the time to review our customer feedback before making a purchasing decision, and for providing us with your honest assessment.
We completely understand why a 61% rating would cause significant hesitation and lead you to seek alternatives like Amazon, especially when you are looking for reliable shipping and a positive overall experience. We are sorry that our collective reviews currently portray an image that rightly suggests "avoid, avoid, avoid."
We are glad to hear you specifically like the aesthetic of our Model 3 steering wheel cover—we believe in the quality and design of the parts we source.
However, we acknowledge that product design means very little when it's overshadowed by poor service. Your decision highlights two critical areas where we must immediately improve:
Shipping Speed: The repeated complaints regarding delivery times measured in weeks, not days, is a major systemic issue we are actively working to overhaul with our logistics partners.
Overall Customer Experience: The low rating points to fundamental problems with communication, quality control, and order fulfillment that we are urgently addressing across all departments.
We respect your decision to choose Amazon for the convenience of next-day delivery. Ultimately, your time and trust are important, and we failed to demonstrate that we could meet the service standards you expect.
We appreciate you giving us the chance to read your thoughts. We will continue to work hard to improve our operation in the hope that if you ever consider a specialized accessory again, our ratings and service will have improved significantly to earn your business.
Again and again till satisfied
Original order of a screen protector arrived cracked. Replacement was also cracked. The next replacement came with even more packaging and also included another screen protector just in case 1 of them was damaged in shipping. Tesery is very customer oriented. Will buy more from them in the future.
October 27, 2025
Unprompted review
No customer service. Horrible return policy.
I ordered the wrong center caps for my new Model Y. Your "support" person tried to argue with me that they have to fit. "There's no other type of center caps."
My after market wheel covers that I have don't work with your center caps. I received the replacements. There are no lug nut showing...Y'all are even asking for video, but not to open the package.
As I mentioned I never claimed my 10% discount so I was asking for a postage paid label emailed to me since I would most likely order from you again.
October 9, 2025
Reply from tesery.com
Thank you for contacting us and for sharing the details of your experience with the center caps. We sincerely apologize for the confusion, the incorrect information you received from our "support" team, and the overall frustration this situation has caused.
We are very sorry that a member of our support team attempted to argue with you and insisted that "there's no other type of center caps." This is unacceptable. Our team should be focused on listening to your specific situation regarding your aftermarket wheel covers and providing accurate solutions, not debating compatibility. We are committed to reviewing this interaction and providing additional training to ensure our representatives handle fitment issues with professionalism and accuracy.
We hope to resolve this issue for you as quickly as possible and make the return process as easy as possible. Given the inaccurate information you received, the shipping hassles, and the time it took you to resolve this issue, we will have a dedicated customer service representative contact you immediately to follow up on this matter.
Since you plan to order from us again, we can absolutely ensure that you receive your unused discount. Instead of applying it to this return, we will send you a new, unique 10% discount code to use on your next order, making it easier for you to place an order once you find the right part.
Thank you for giving us the opportunity to correct this issue. We value your business and look forward to earning your trust again with your next purchase.
Over 2 weeks still nothing.
Over 2 weeks. Order still hasn’t shipped. Offering accessories that aren’t even supported anymore. Wish I would have ordered somewhere else. These same parts can be ordered on multiple similar websites.
October 24, 2025
Reply from tesery.com
Thank you for sharing your feedback with us. We sincerely apologize for the frustrating experience you've had with your recent order.
We are truly sorry that your order has still not shipped after more than two weeks. This unacceptable delay is not reflective of the service we aim to provide, and we understand why you are disappointed and frustrated with the slow process.
We have arranged dedicated customer service staff to personally supervise the execution of your order and provide you with an accurate shipping schedule and tracking information.
If you have any more questions, please contact support@tesery.com and service@tesery.com. Our online customer service staff will give you detailed answers.
We understand that similar parts are available elsewhere, and we apologize that your current experience has led you to regret ordering from us. We value your business and are committed to earning your trust back through prompt resolution and improvements to our service and product information.
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