Tesmarzauberartikel Reviews 41

I have bought a lot of items through the last 2 years from this shop. Their services are wonderfull, the products as described and package and shipping is first class! Prices are unbeatable and very often on sale! Communication is amazing too! I get replies to my emails usually after 3-4 hours. Really, I have no complains!

I'm living in a remote greek island,and everything I've ordered with Tesmar always arrived within a pretty decent amount of time, and in perfect shape. And yes the shipping fees are extremely reasonable! Thank to all of you guys!

Super big storage of books, video-dvd’s and magical props. Tesmar Zauberartikel in my opinion has a widest seleccion of the latest 30 years of books and videos. I specially want to tell that the mailing service is fantastic and fast with reasonable shipping costs - although I am in Finland. Recommend highly!!!

It with much regret that I post this response sent to me directly by Tesmar and not as a response to my comments on the level of customer service through Trustpilot. When Tesmar constantly has been complaining directly to me about shipping and labour cost it still goes beyond my understanding why orders are not consolidated and still shipped separately by different methods confusing me as a customer. When kindly requesting that an order should be shipped in its entirety it is taken up in a very negative way.

The comments by Tesmar of my suggested lack of knowledge of the shipping industry is given by him not knowing that I have been working with that industry for more than 15 years. The company that I worked for was just recently sold to Rhenus, a German conglomerate within global shipping.

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I'm happy that I will never ever have contact with you again.
You think you know everything about shipping but you do not. You do not know about details but you are an expert. We whip tenthousands of parcels a year but you tell us what is the correct pricing, quite ridiculous. You have no idea how much labour time costs.
Bye!
Best,
Tesmar
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And here is the response I received from the company which did not address the problems that I experienced. However it is true that I have ordered some books from the company after these experiences mentioned in my review which were delivered without problems. It is a surprise to me the personal attacks that this company has launched. The threat of lawsuits tells it all.
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Dear Mr. Claus Liljeberg from Denmark, what kind of person are you that you give us two 1 star ratings in August 2024 but order from us again at 15.11.2024? This shows how serious your comments are and how strong - or should I better say weak - your opinion on us is. The soon you can save money and profit from our fast and reliable shipping you order at us but on the other hand you want to make others believe that we are the badest magic shop in the world. What is going on in your mind? Sadly I did not see that you ordered from us, otherwise I would have canceled the order immediately. You ordered at the 15th of November 2024 for example Dobsons Legacy which we sold at that time for just 69,95 Euro. So you benefit from our very low pricing but give us the badest rating you could. Is that fair? For sure not. We shipped your order placed 15th of November at 19th, so within the shipping time that is shown in our shop. On your criticism: You often did not understand what is available at date of shipping and what not and you did not read the hints below the pricing in the shop and therefore gave bad ratings if items that were not in stock at date of order did not arrive fast at you. But that is your fault if you do not read. So again: please NEVER ever order at us again and stop telling lies about us. YOU ORDERED AT US AGAIN AFTER TWO ONE-STAR RATINGS, THAT SAYS IT ALL HOW YOU ACT. That is really crazy how you behave. I have no other words for such an inappropriate behavior from you, Mr. Claus Liljeberg from Denmark. To be honest: if you'd live in Germany I would contact a lawyer to stop you from telling nonsense about us. sadly you are located in Denmark. Again: please NEVER ever contact us or order from us. Kind regards, Tesmar & Team
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Got a replacement immediately for a faulty item. Great magic shop and great service.

Customer service OK

Definitely the best magic shop in Europe. Impressed by the quantity and quality of the products. The service has always been superb. As a professional magician ,will shop again and again. Highly recommend!

The support team answers in MINUTES, and they are ready to refund if something is wrong.
Usually international delivery is fairly quick, but a few times we had some delay due to customs (the company sent the goods immediately on the day of the order).
Generally, I'm very pleased and I'll continue to buy there

I reached support to edit an order and include one additional item for which they charged me via PayPal during this process but didn't include it (while having few days to prepare and do that), then will complain, about making little profit (quite strange and dodgy to share this with customers) and about their system making it difficult to add additional products to existing orders but still proceed on telling you it's possible and charge you. Which was the first red flag.
So I had to pay shipping costs twice if I wanted the second product as well.

They also promote "Spend over 40€ and claim your free item" on their website, beware this is not true.
Support shared they don't do this anymore but haven't updated the website yet, and again promised to deliver one due to their lack of transparency but never sent it, which doesn't really matter, though this is to share that they won't practice what they tell you.

I reached again to share this experience in hopes they will find it as a feedback, this time to see replies with harsh words that they don't care and I shouldn't contact/bother them again. Literally.
They refunded me for this order as I didn't want it anymore and shared that they don't care about the money either and I could keep this package, yet they requested the shipment to be returned to them before delivery.
To summarize they will try to play you and if it doesn't work out they become rude.

Also they will cut the deliveries to the last day possible (as stated on the product page) even while having the items ready to ship immediately.

However they do ship the goods and I already received one package from them. They will also refund your purchase if anything goes wrong.
Though I would still proceed with caution when purchasing on this website.