Tessa Alliance Reviews 

300
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 135 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the advisers are exceptionally patient, thoroughly knowledgeable, and completely free of any pushiness when explaining complex insurance options. People find the entire process remarkably smooth and completely stress-free from the very first contact. Consumers truly appreciate the personalized support and clear guidance provided during the transition between suppliers. Reviewers also point out significant financial savings, noting that tailored policies are secured at much lower costs than previous renewals. Clients feel confident in their final choices and strongly recommend these professional broker services for future healthcare needs.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising their helpfulness, extensive product... See more

Service

People report positive experiences with service, highlighting exceptional support and guidance when finding... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting that representatives are attentive,... See more

Price

Users describe positive interactions with price, noting that advisors successfully found competitive policies... See more

Customer communications

Reviewers highlight positive aspects of contact, expressing great satisfaction with the helpful and detailed... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After a bad few weeks with NHS, the service here was a massive dose of fresh air in this area of business. Absolute top quality, clear, layman communication and honest appraisal of pros and cons of va... See more

Rated 5 out of 5 stars

If you are looking for a company to help you journey through the health insurance world do not go any further. Aaron Jones from Tessa Alliance guided me through the changeover from my old cover which... See more

Rated 5 out of 5 stars

We were given Zain’s name by a relative who recommended him and we were not disappointed. He was vey helpful and knowledgeable and was able to find the right health policy which covered our needs. He... See more

Rated 5 out of 5 stars

The thought of changing providers had stopped me doing so earlier, because of the hassle involved. However, from the first contact with Aaron, I knew this wouldn't be the case with Tessa Alliance. A... See more


Company details

  1. Health Insurance Agency
  2. Insurance Agency
  3. Insurance Broker
  4. Life Insurance Agency
  5. Physician Referral Service
  6. Wellness Program

Written by the company

Tessa Alliance specialises in comparing health insurance plans. We're always committed to doing right by our customers and see them as the core of our business. Our approach to the comparison of health insurance never involves being pushy and hard sales tactics are never used. We won’t recommend a plan unless it is in the best interests of our customers. We recognise that each individual has unique healthcare needs. Our mission involves delivering personalised service at every step of the process from initial inquiries to policy selection and ongoing support. Your journey with us is marked by attention to detail and a genuine commitment to your satisfaction.


Contact info

4.9

Excellent

TrustScore 5 out of 5

300 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(300)

129 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Natasha was fantastic

Natasha was fantastic. She explained everything clearly and made the process so simple and easy.
I would thoroughly recommend using this service-ask for Natasha.

July 24, 2025
Unprompted review
Rated 5 out of 5 stars

I would recommend.

I was guided through the selection of Health Insurance and I asked many questions, all of which Natasha talked through and explained patiently. Calls were returned as promised and on time. I was very impressed and would recommend to others.

July 7, 2025
Unprompted review
Rated 5 out of 5 stars

I was impressed with the communication

I was impressed with the communication. Firstly I had a text saying they were going to call. When they did, the person I spoke with was very knowledgeable and professional, answering all my questions, and giving me time afterwards to make an informed decision. If I hadn’t spoken to Craig from Tessa Alliance, I would have made the wrong choice, and that could have cost me a lot!

July 14, 2025
Unprompted review
Rated 5 out of 5 stars

Zain Rameez is just exceptional

Zain Rameez is just exceptional. Extremely client oriented, he went out of his way to understand the actual medical insurance product was best for me and for my wife. he went through a number of options and patiently walked me through each option providing help in understanding the pros and cons of each option in the context of my needs and circumstances Extremely patient he responded to my questions with a high level of competence and knowledge. If Zain reflects the values of Tessa Alliance, which I think he does, that I would highly recommend them and I will certainly highly recommend Zain as an exceptional adviser. Thanks Zain , you made the daunting task of selecting a medical insurance cover extremely easy indeed.

July 14, 2025
Unprompted review
Rated 5 out of 5 stars

Good service throughout

Good service throughout from Craig. Professional approach, no need to repeat information. Narrowed down options and answered all questions thoroughly. Went through price comparison data I had, discussing differences broadly and specifically to his recommendation for me. Very happy.

July 1, 2025
Unprompted review
Rated 5 out of 5 stars

Unbelievable service! 10/10

Unbelievable service from beginning to end. Zain was fantastic,he was extremely knowledgeable,he gave me helpful advice & took his time to make sure I had the cover that best suited mine & my husbands needs. I highly recommend this service 10/10

July 3, 2025
Unprompted review
Rated 5 out of 5 stars

A class above the other options - and I'd tried a few. I dropped my former carrier when the…

I dropped my former carrier when the premium went through the roof. The broker handling that policy found me another of comparable coverage at a substantially better price with a different insurer. But communications with the broker were slow and increasingly opaque. I lost confidence and tried again, this time dealing directly with the insurer. No communication problem there - their representative provided a torrent of information but at a rate considerably higher than the broker's for what seemed to be the same policy. So I looked for another broker and came up, in short order, with Tessa Alliance. Their agent, Craig Parker, provided the information I felt I needed, clearly explained. He answered my questions in full without overwhelming me with detail I didn't need and options that didn't apply ... plus his quote was a significant improvement over the others. So he got the deal. We'll see how Tessa performs if they ever have to support me in a claim, but they've served me well in the first crucial stage. On that basis, I heartily recommend them.

June 30, 2025
Unprompted review
Rated 5 out of 5 stars

Selection of medical insurance

My wife and I wanted to express our sincere gratitude for Zain Rameez’s exceptional assistance in guiding us in selecting a private medical insurance with Aviva for both me and my wife. His expertise and dedication made the entire process smooth and stress-free.
Zain’s quotation along with thorough explanations and prompt responses to our queries were greatly appreciated. We are now confident that we have the right coverage to meet our needs, thanks to your guidance.
Thank you once again for your outstanding support. We truly value your professionalism and commitment.
Best regards,
Rajnikant Visrolia

June 27, 2025
Unprompted review
Rated 5 out of 5 stars

Over all today has been excellent🙂

Over all today has been an excellent day because of the friendly patience of Natasha who not only knew all the answers to my questions but she dealt so well with making sure that i had grasped the information and fully understood my options. At the end of our lengthy call it was very easy to make the decision as to which healthcare policy i should switch to. Many thanks.

June 25, 2025
Unprompted review
Rated 5 out of 5 stars

Aaron


I can't recommend Aaron enough for anyone looking for health cover. He is extremely knowledgeable and took the time to answer all my questions, making the entire process so easy. I couldn't be happier with the service I received – truly tailored to suit my needs!

June 24, 2025
Unprompted review
Rated 5 out of 5 stars

Fab company

The guy Aaron, i spoke with on the phone, was extreamly polite helpful and professional. He was incrediably informative, which helped my decision on my health care

June 23, 2025
Unprompted review
Rated 5 out of 5 stars

Aaron Jones was an amazing advisor

Aaron Jones was an amazing advisor. He was very professional/friendly/ knowledgable young man.
He helped me tailor the right insurance according to my mother’s needs. He is an asset to your team. Thankyou Aaron, I will deffo recommend you to my family and friends.

June 17, 2025
Unprompted review
Rated 5 out of 5 stars

Would highly recommend Tessa Alliance!

I was looking for health insurance and came across Tessa Alliance. Aaron Jones at Tessa Alliance was very helpful and provided me with all the relevant pricing and details of the insurance policies available. He answered all my queries patiently and followed up promptly. He was polite,patient,helpful and informative. Tessa provides excellent customer service when making claims too. Would highly recommend as sometimes all you need is some guidance when you have a bouquet of options available in the market.

May 21, 2025
Unprompted review
Rated 1 out of 5 stars

Avoid unless you are 100% sure you want this

I completed an online enquiry to see how much the policies were. Little did I know that I wouldnt get a price online. it asked me if I wanted to be contacted with a price and i said no. In 24 hrs ive had 10 missed calls from unknown numbers that I cant trace. Its none stop and Ive emailed them to ask them to remove me from their list but the calls keep coming.

June 19, 2025
Unprompted review
Tessa Alliance logo

Reply from Tessa Alliance

Thank you for bringing this to our attention, and I’m genuinely sorry for the frustration this experience has caused you.

We understand how concerning it can be to receive multiple unexpected calls, especially after clearly stating that you did not wish to be contacted. Please accept our sincere apologies — this is absolutely not the experience we aim to deliver, and we take your feedback very seriously.

Our policy is to only contact individuals who have opted in for a call. It’s possible your details may have been shared more widely through a lead distribution system, which can result in contact from multiple firms — not just ours.

That said, we take full responsibility for any contact made by Tessa Alliance. We have now removed your details from our system and added you to our internal do-not-contact list. You will not receive any further communication from us.

Once again, we’re truly sorry for the inconvenience and appreciate your feedback, which helps us refine our processes.

Kindest Regards,

Tessa Alliance

Rated 5 out of 5 stars

I was contacted by Aaron re my enquiry…

I was contacted by Aaron re my enquiry for health care via Tessa Alliance

..Aaron was.so professional.and answered all my questions and put me totally at ease..He sujested several helpful options tailored perfectly for me.
He was a delight to speak to and i have perfect confidence that.i now have the perfect option for me..I have no problem.in recomending Aaron.and Tessa Alliance as a great choice.for your health care broker x
.

June 16, 2025
Unprompted review
Rated 5 out of 5 stars

Zain Rameez assisted me today he was…

Zain Rameez assisted me today he was very helpful knowledgeable and friendly - he explained everything clearly checking that I understood all the information he gave me enabling me to find the best product suited to me

June 12, 2025
Unprompted review

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