Testing.com Reviews 2,469

Excellent company! Everything was seamless—results were quickly posted to my Quest portal, and I received a helpful follow-up call from the Health Testing Center the next day to explain them.

Incredibly grateful for this service. When my local doctors refused to test me for ureaplasma despite having symptoms, this test kit was my solution. It was easy to use, and I had my results in a little over a week. Because of it, I was able to get the treatment I needed and finally prove my doctors wrong.

Purchased a comprehensive series of tests for my wife in January. She had blood drawn on June 9. In past dealings with Health Testing Center, results were available within three business days. It has now been 10 days with no results. I have sent two emails to their recommended email address with no response. Finally I called, and NO ONE ANSWERS THEIR PHONE! During business hours! They either are out of business or simple scamming people. I hope I will be able to get the results directly through Labcorp, as my wife does not want to go through having that much blood drawn again, plus she is very anxious for the results.
UPDATE: In their response, testing.com claims to have reached out by email, but we have received no such email (and we check the spam folder several times each day). Perhaps if they actually answered OUR phone calls, we could have resolved this by now. But they are essentially incommunicado. No way to run a "business."

I was ordering tests from Health Testing Centers with no problems. After the take over by Testing.com, I cannot figure out how to order tests on their website. I tried many times and cannot find out how to order test and have them taken at either Lab Corp or Quest. Really, I have never encountered a more difficult website than Testing.com to navigate. I have taken my business elsewhere.

Company was taken over by new management and I think they're doing something criminal. Everyone else here has said the same thing - they're going back and charging credit cards with ZERO CONSENT OR PERMISSION, I got billed around $1,000 recently and I haven't contacted them in 4 MONTHS.

Tried emailing them, they ignored 4 emails, on the 5th told me to talk to my bank. Absolutely criminal, something weird is going on here.

I never post reviews like this. 0 stars. Avoid at all costs. Go to InsideTracker instead. This company charged us 13 months after we purchased something. Their explanation? "Our payment processor refunded thousands of payments so we pulled them again" That is immoral and unethical. These business mistakes should never be passed onto your customers. You chose to do business with Braintree, not us. You should eat the cost of these leadership mistakes instead of passing them onto your customers. My wifes account went negative and now she can't pay bills this month. Hope that makes you feel good. I will be sharing this message with my health niche related audience across multiple platforms to make sure they don't do business with you ever again. Poor choices lead to poor outcomes. A simple $169 refund is going to cost you thousands of customers. Train your customer support supervisor to realize this before charging customers 13 months later and assuming that is ok. That is not ok. I reported you to BBB, posted reviews on every social media site, and I will be sharing this with my audience as well. Was it really worth the $169? Poor business practices. Do not trust this company. Take your hard earned money to a company that actually cares about you!

In September 2021 I ordered two tests. One was for $229 and the other was for $39. I paid for those test at that time and was satisfied with my purchase.

Fast forward to December 22nd 2022, I noticed that my debit card got charged $229 and $39 from a company that I didn’t recognize and didn’t authorize, so I immediately called the bank and claimed it was fraud as I didn’t know what it was. The bank canceled issued me a new debit card and credited my account with the $229 and $39 while they investigated my claim.

Yesterday January 30th, the bank withdrew those two amounts again stating there was no fraud. I asked for the companies name and number and did a little digging.

Health Testing Centers said they did a re-branding to testing.com. They stated that during the transition, on November 12th 2022, they accidentally issued refunds to some customers who purchased through Health Testing Centers dating back to April 2021. Starting on December 9th they started reversals of those accidental refunds.

My bank originally thought this wasn’t fraud but upon further review and investigation, we found that this company never “accidentally refunded” me money in November 2022.

This company stored my debit card information for over a year, and reversed a refund that they never issued. So basically they stole money from me claiming it was due to a non existent refund they issued me a year later.

THIS IS FRAUD! And if you read more reviews, you’ll see I’m not the only one. Thankfully my bank is on top of it.

Don’t trust them with your credit card. Around April/2022 I ordered a lab test and paid using my credit card. On 11/12/2022, they charged my credit again for four lab tests that I’ve never ordered.

DO NOT ORDER FROM THIS COMPANY. This company is a total scam. I ordered a home test kit and sent it out, and it took FOREVER to get to the lab. And I STILL haven’t got my results yet. I constantly email these people like every other day. And they always say oh it’s not ready yet , etc I’m convinced that this isn’t even a real company, just a place to scam you out of $99. I will NEVER use this site again. People save your money and just go to a real doctor and get tested or a real lab like Quest or labcorp, atleast you get your results the next day unlike this place. This company is ABSOLUTELY WORTHLESS. UNPROFESSIONAL, GHETTO, and should be shut DOWN. Because they are are literally playing with people’s LIVES here. Nobody has time to wait FOREVER for the results of a potentially threatening illness. How inconsiderate can you be? This should be illegal what their doing. AGAIN DO NOT USE THIS FRAUDULENT COMPANY!!!!!

UPDATE: They literally just emailed me now and said my sample is not viable anymore. What a waste of time and money. NEVER AGAIN. I don’t care WHAT you’re rated. Your company is terrible.

It is just wonderful I am able to follow up my own status. Testing is so convenient at Quest ! Thanks !

The waiting area was small. It was crowded with people.

The nurse was excellent- very gentle

Easy, fast, personal ordering that saved money in this overly expensive healthcare system.

Used them several times and have had excellent service with next day results reporting from LabCorp

The overall process was exactly what I wanted. The website is user-friendly and had a good selection of labs that I could choose from. There was a small physician fee that was added to all of the labs I ordered not each individual one like I originally thought when looking at the website. I was able to choose which lab draw location I was wanting to go to, which meant I could choose the lower cost. After I ordered the tests I wanted and paid for them, I received the lab requisition within an hour and scheduled an appointment to have my lab drawn. I didn't run into any trouble at the draw station with regards to the lab, requisition and pre-payment. I did receive an email from Health Testing Center stating that if I had an issue at the lab draw station to show them this email as confirmation that the tests have been paid for. Two days after I had my labs drawn. I received an email and a text message from Health Testing Centers stating that my labs have come back and to follow the link. Their email coincided with an email I received from the lab draw station stating that they had my lab results were ready for review. Overall, I would highly recommend Health Testing Center for anyone that's wanting to get lab testing done without going through insurance or a Physician.

Setting up the appt was easy and when I got to the testing facility, everything was set up really good. The staff was prompt and professional.

It took too long for the results, yet that’s the mail these days.
I called in twice and the customer service was splendid and warm.
The explanation for following the instructions were clear and precise. All packaged well for deliverance back to the lab
It would be good to know before you get the test to know about no drinking or sexual activity.

Quick and easy. Friendly service and the process was fast and harmless.

The process couldn’t have been simpler. The results were available the next morning even though it was the weekend.