Took my money, failed to deliver, no refund.
Zero rating would be preferred.
I placed an order online, £160.95 for an instrument.
I didn't receive confirmation, so I phoned them. They advised the item was on back order but unable to confirm when delivery could be made. I therefore requested the order to be cancelled, was advised a manager would deal with it. A few days later I contacted again as no confirmation. Again was advised refund would be dealt with by a manager.
One week later I contacted again to be told a manager would deal with the refund.
two weeks further on I send an email, confirming my request for a refund.
I assume that my email went to them as their web site seems to be lacking reasonable contact details.
To date, no response from them.
I have 5 more days to go before I can raise a dispute with my Credit card Company. Then hopefully I will get my money back.