Textedly Reviews 2,359

This program simply does not deliver what it advertises. In addition, they have continued to charge my account despite several attempts to close it. I have worked with many different texting services for campaigns and this one is the most unprofessional.

Rip off waste of time. Nickel and dime for basic services. ZERO customer service. EVEN their Online CHAT takes at minimum 3 hours for response.
Unable to upload contact lists for easy group texting. Have to ask for Permission???? weeks still no reponse to that request. What the heck is this service even for. Who on earth is going to manually type in the 10 data points per text contact?? Total waste of time. Do not use this for any reason there cant be anything worse.

Stay away from this company! After having them for a year, we still weren’t able to reply to texts, then our subscription auto-renewed, so we tried to cancel, and were told they don’t do refunds, so we should use our account. We’re paying for a year of service we don’t get!

Their customer support sucks. Their people don't know what they're doing. They don't call you back. They don't do what they're supposed to do. The company management is a piece of crap. Nobody should use their software until I clean up their house if you know what I mean.

Lacks basic features for scheduling email campaigns on schedule versus date. When discovered that this feature was missing, within an hour of signing up, the company refused to refund their charges.

Great customer service! Juliana was very helpful on the phone with technical support and getting my number verified. Thank you !

This company sends you unsolicited spam texts. I wouldn't trust them to have my clients contact information. Additionally their salespeople that call are extremely rude and unprofessional.

I signed up for Textedly expecting a straightforward way to send messages to existing clients. After paying for a monthly subscription, I was met with a series of unexpected compliance steps that were never clearly disclosed upfront.

Despite following multiple rounds of review and even updating my website to meet their guidelines, I was still unable to send a single message. Each time I completed one task, another requirement was introduced.

When I requested a refund for the two months of fees—given that no meaningful service had been delivered—Textedly refused. Their customer support acknowledged the frustration but cited their terms to deny the refund, even though I never had access to the core functionality I paid for.

I'm now exploring external options to recover my money. I strongly advise potential users to read the fine print and be aware of what you're really getting into before signing up.

So disappointing. Customer Support does not provide customer support. They redirect you to "dedicated account manager" to answer any questions. Why do you have a chat box on the website with live reps and a "text this number for support" only for you to get someone live, and them say we can't support you. They think this is a good for business because it points to a dedicated rep? C'mon. It was the dumbest thing I've experienced and only led to my frustration for a support line to tell me they cannot support me with simple answers to simple questions

Long-time user of Textedly. Can I give zero stars? They're terrible. Where should I begin? After working on texts for 30 minutes, I automatically get signed out and lose all my time and work. I've lost HOURS because of this. Second, if you send a little longer text, it shows up out of order to the receiver. Very confusing for the recipient. There's more frustrating aspects, like, you MUST send text with a picture or it won't send. Just too many problems to invest in. Now I have to use a different number and surely I'll lose subscribers. If you want lost hours of work and other annoying things happen to your account, go for it.

The actual service may be great, but poor customer service, hiding behind T&C's, and hiding behind renewal contracts is horrid.

Worst customer service ever. Does not work! Do not use!

They don’t return calls. We were supposed to be charged $20 for the month to try it out but they charged us over $500. And can’t even use it because the $20/mth doesn’t provide enough “credit” to text our 250 people. Wish I had seen all the other reviews prior to signing up. We will have to dispute the charge with our cc company because I’ve tried calling, emailing and even texting our “personal concierge” numerous times with no response

I was overcharged $780.00. When I brought it to their attention, I was refunded. However, there was also a price increase that I was not contacted about. I didn’t agree to the increase. On my textedly Home Screen my original plan price was clearly listed at my original rate which they refused to honor. Also, The login process is atrocious. It’s like a hamster wheel. You’ve gotta go to your email and click login many times. It doesn’t login on the first or second try it takes about three times to login. You cannot delete anyone from the account that is no longer on your list. Not the best program not the best customer service.

It isn't configured for simple and straightforward mobile use. I usually wait to post until I get to laptop because it's difficult to do from my phone.

Subscriber date is more complicated. It is difficult to utilize this program.

After spending fifth of thousands of dollars on promotional materials that included this service, we now have to locate another provider and start again since we wanted it to work for many of the people we recommended it to. We do not advise doing business with this firm.

A single key word was effective. In the worst case scenario, I forgot this was on a monthly payment and my credit card was hacked. When they proceeded to spend the money, they stated my subscription was up. They get paid, but they won't let you spend it. You don't receive what you paid for, either. Credit is mentioned, but you lose them every month, so you lose if you don't have 2000 to give. I can't utilize my 2000 credit, I was told when I called. and is not eligible for a refund. Stay away from this bad company unless you want your money taken! This is not good business.

Customers' inability to self-segment (choose the subjects they want to receive communication about)

When it is difficult to utilise, there is a lack of assistance. It sometimes takes hours or days to return and is of little assistance. For instance, I tried to send a 144-character text message last Friday, but it glitched and wouldn't let me. In the hopes that it might assist, I finally chopped my list in half. Although it claimed to have used two text messages valued more than $200, it did send. The message was even sent to me as a single text message. Now that it's 3 p.m. on Monday, after three days, I'm expecting that someone will eventually assist me. The lone respondent claimed that I was at blame and that I ought to have utilised incognito. As an additional example, you purchase a "keyword" and must manually unsubscribe each and every person on the list in order to cease paying for it. Other subtleties: The system cannot tell whether a person is on two lists, thus if you wish to send a message to someone who is subscribed to multiple keywords, it will send them the same text twice. Additional issues: Your subscribers will see the smallest thumbnail size when you send them a photo that seems fine in preview or test. Another: The text system occasionally experiences outages.