While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
0 stars actually. There is no way to cancel your account once you open one. They're going to charge your card every year. There is a phone number (877-2409-ELF) but that is only a recording saying Santa is too busy to take your call goodbye. What a joke!
Try other sites. Stay away from this one. There's no way to review the messages before they are sent. You can send some messages yourself through the website but you can't see the child's response without having to go through their phone. Some of the generic texts really took away an element of surprise or felt so robotic. The pictures you could tell some were probably AI generated. Unfortunately, the texts eventually made our daughter begin to question the existence of Santa. We ended up having to have the hard talk about Santa. So that's it. My kid doesn't believe in Santa anymore. I was already beginning to become dissatisfied with the site before that but this sealed the deal. Also, no customer service so there is no way to get a refund.
What is this a sex line. They are exploring the meaning of xmas to make a profit. 50 messages for 40 dollars what can of joke is this. It is a mean one.
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.
