5* for Teya because of Sue & Georgios Paplomatas Excellent professional players every time we need help always there to support. For every person i referred them are the same extremely happy with t... See more
Company replied
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Review summary
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What people talk about most
Based on these reviews
I recently switched to Teya from Worldpay, and the difference is night and day. With my previous provider, I was constantly dealing with sneaky, hidden charges and a total lack of transparency.... See more
Company replied
Smooth and efficient onboarding We recently moved our payments over to Teya and the experience has been excellent so far. Aleksandra was very proactive, responsive and easy to deal with throughout th... See more
This has been one of my best experiences in recent times re. business offering with superb customer support. Help every step of the way, really competitive offering, phone calls for follow up, and ser... See more
Company replied
Company details
Written by the company
Headquartered in London, we’re a payments company proud to serve small, local businesses across Europe. We build tools to unlock hassle-free payments and better business management so local businesses can thrive. Our all-in-one offering is designed to simplify the everyday in business, all on fair and transparent terms.
Teya: Payments made easy
Written by the company
- Reliable and flexible
- With options for on-the-go and in your store, get the set-up you need at a price that suits you – and never worry about going offline.
- Next working day settlements
- Increase your cash flow by getting paid the next working day.
- Real time analytics
- Get the insights you need to run your business. Use our app to manage your sales and settlements and share reports with your team.
- Next-generation card machine
- Stay connected with free 4G data and an all-day battery with our next-generation Android card machine.
- Flexible funding
- Apply in minutes and be eligible to access from £1,000 to £1.5 million of business funding in 24h.
- Real support from local people
- Get real support from real people whenever you need. We'll answer your calls in 5 seconds or less during business hours.
- Pay by Link
- Sell to anyone, anywhere by sending payment links.
- Fair and transparent terms
- We have no hidden fees, no PCI fees, or additional costs. No lock-in contract options available.
Contact info
100 Victoria Embankment, EC4Y 0DY, London, United Kingdom
- +44 1283 896 876
- help@teya.com
- teya.com
4.3
Excellent
1K reviews
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The card machine is quick easy to use…
The card machine is quick easy to use and perfect for anyone needing a card machine
February 20, 2026
Good service record
January 15, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Zero stars!
Zero stars!
DO NOT repeat DO NOT use this company ..
they steal your money… they still owe me £1300 and I cannot tell you what a nightmare I continue to have with them.
No customer service support … awful people to deal with . They just don’t care AT ALL. Dealing with this company has affected my well being… beyond frustrating. Just don’t go near them !
February 27, 2026
Unprompted review
Reply from Teya
Hi Ms Thorpe,
We’re sorry to hear about the experience you’ve described. Providing reliable support to our customers is very important to us, and it’s concerning to read that you feel this has not been the case.
As this relates to the details of a specific account, we’re unable to discuss the matter further in a public forum. However, our team has attempted to contact you directly to address your concerns regarding the funds and provide further assistance.
Please contact our support team so we can continue to work with you on this directly.
Kind regards,
Team Teya
Good prices I start using I think good…
Good prices I start using I think good for bussiness
February 26, 2026
This product was great
This product was great, it was easy to use and very fast. It was also easy to set it up. Overall it is excellent, thanks Teya.
February 26, 2026
I got a card payment machine The…
I got a card payment machine The process was easy and smooth
I would also like to sincerely thank Maria who was working there at the time. They were very polite, helpful, and professional. Their positive attitude and support made the process much easier for me. I truly appreciate their assistance
February 26, 2026
Unprompted review
Perfect
Perfect. A great system, great support when needed. Speedy delivery of terminals and great features missing from most competitors
February 12, 2026
Tumi understood my problem and sort it…
Tumi understood my problem and sort it out. Thanks Tumi
February 25, 2026
Unprompted review
TEYAS 5*
Teya is a wonderful organisation and their service has always been 5 stars but recently the service from Kajal took it to 10 stars. Exceptional company I always recommend to my peers. Thank you Teya.
February 18, 2026
Unprompted review
Everything from start to finish has…great
Everything from start to finish has been fantastic
February 25, 2026
Highly recommend
Vey quick and easy to setup, terminals arrived within 24 hours and the full account within 48 hours. Low cost/ transaction fee deducted at source/ funds transferred to us next day.
Highly recommend.
February 25, 2026
Unprompted review
Easy set up
Easy set up, low cost, easy to use, very functional, bright terminal, clear fonts, next day payouts
Highly recommend
January 23, 2026
I had a very disappointing experience…
I had a very disappointing experience with Teya. My business account was suddenly closed without any clear explanation. When I asked for the reason, I was simply referred to “Clause 6.3” in their terms and conditions, without any specific clarification about what issue applied to my account.
On top of that, I have been informed that my funds will be held for 180 days. For any business owner, this is extremely concerning. Cash flow is critical, and holding funds for six months without proper explanation creates serious financial pressure.
Transparency and communication are essential when dealing with merchants’ money. Unfortunately, in my case, there was neither.
In my opinion, if you are running a small retail shop with simple transactions, it may work for you. However, for service-based or higher-volume businesses, I would strongly recommend carefully considering the risks before choosing Teya as your payment provider.
February 12, 2026
Unprompted review
Reply from Teya
Hi Naveed,
Thank you for taking the time to share your feedback. We understand how concerning account closure and held funds can be, particularly when it impacts cash flow.
As a regulated payments provider, we are required to carry out ongoing monitoring of accounts and transactions. In certain circumstances, following a review, a decision may be made to close an account and apply a temporary hold on funds in line with our terms and industry obligations.
We appreciate that this can be frustrating, especially where we are limited in the level of detail we’re able to share. As this relates to your individual account, we’re unable to comment further in a public forum, but our team remains available to correspond with you directly regarding any outstanding queries.
Kind regards,
Team Teya
It is very simple to use and the…
It is very simple to use and the customers are very happy with our efficiency all thanks to your impeccable software ,thank you so much .
February 24, 2026
Teya payments
Team at Teya were first class.Immediate responses and back up service.T and Cs and rates very competitive and no hidden agendas. Handsets very quick taking payment and we have 9 handsets all easy to set up but help is at hand if not handy with software date uploads.
Great service and looking forward to a great relationship with Teya.
February 23, 2026
Unprompted review
Think very carefully before going with Teya
Everything was going well, until someone tried to hack our account. We instantly notified Teya, advising them what was happening and not to change anything on our account. Numerous phone calls and emails sent over a couple of days. We were told that nothing would be changed. A few days later our account number on our settlement reports had been altered, our money paid somewhere else. Also locked out of our account. More phone calls and emails sent. Every email you get from them contradicts what we have said, they don't listen. Nearly 3 weeks later nothing has been sorted. We keep getting told we are looking into it.
Please think very carefully before going with Teya, they are not interested in their customers.
February 7, 2026
Unprompted review
Reply from Teya
Hi A Sa,
Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience and understand how concerning this situation has been.
When we become aware of unusual activity or potential security concerns, we take immediate steps to review the account and apply protective measures where necessary. These processes are in place to help safeguard our customers and prevent unauthorised changes wherever possible.
We recognise that our communication during this time has not met expectations, and we apologise for the frustration this has caused. Your feedback has been shared internally with the relevant teams.
We have been in direct contact with you regarding your case, and as this relates to specific account details, we’re unable to comment further in a public forum. Please be assured the matter remains under review, and we will continue to provide updates with you directly as soon as they are available.
Kind regards,
Team Teya
GREAT SERVICE
February 16, 2026
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