5* for Teya because of Sue & Georgios Paplomatas Excellent professional players every time we need help always there to support. For every person i referred them are the same extremely happy with t... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
I recently switched to Teya from Worldpay, and the difference is night and day. With my previous provider, I was constantly dealing with sneaky, hidden charges and a total lack of transparency.... See more
Company replied
Smooth and efficient onboarding We recently moved our payments over to Teya and the experience has been excellent so far. Aleksandra was very proactive, responsive and easy to deal with throughout th... See more
This has been one of my best experiences in recent times re. business offering with superb customer support. Help every step of the way, really competitive offering, phone calls for follow up, and ser... See more
Company replied
Company details
Written by the company
Headquartered in London, we’re a payments company proud to serve small, local businesses across Europe. We build tools to unlock hassle-free payments and better business management so local businesses can thrive. Our all-in-one offering is designed to simplify the everyday in business, all on fair and transparent terms.
Teya: Payments made easy
Written by the company
- Reliable and flexible
- With options for on-the-go and in your store, get the set-up you need at a price that suits you – and never worry about going offline.
- Next working day settlements
- Increase your cash flow by getting paid the next working day.
- Real time analytics
- Get the insights you need to run your business. Use our app to manage your sales and settlements and share reports with your team.
- Next-generation card machine
- Stay connected with free 4G data and an all-day battery with our next-generation Android card machine.
- Flexible funding
- Apply in minutes and be eligible to access from £1,000 to £1.5 million of business funding in 24h.
- Real support from local people
- Get real support from real people whenever you need. We'll answer your calls in 5 seconds or less during business hours.
- Pay by Link
- Sell to anyone, anywhere by sending payment links.
- Fair and transparent terms
- We have no hidden fees, no PCI fees, or additional costs. No lock-in contract options available.
Contact info
100 Victoria Embankment, EC4Y 0DY, London, United Kingdom
- +44 1283 896 876
- help@teya.com
- teya.com
4.3
Excellent
1K reviews
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How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Ian Dawson made the transfer from old…
Ian Dawson made the transfer from old provider to new provider an easy process with great communication, set up and any questions answered promptly
Teya machines are excellent and rates are cheaper then current supplier
March 23, 2026
Unprompted review
Reply from Teya
Hi there,
We’re delighted to hear Ian made the switch from your previous provider smooth with clear communication and quick support throughout setup.
Kind regards,
Team Teya
Highly Recommend – Reliable and Fast Shipping
I recently bought the card scanner from Teya about 5 days ago, and I’m genuinely impressed. The delivery was very fast — it arrived much quicker than I expected. Of course, delivery speed may depend on where you live, but in my case it was excellent.
The card scanner itself is easy to use, reliable, and works smoothly without any issues. It’s perfect for anyone who wants a simple and efficient way to take payments. Setup was quick, and everything was straightforward, even if you’re not super tech-savvy.
Overall, I highly recommend this product. If you’re thinking about getting a card scanner, this is definitely a great choice — fast delivery, good quality, and very convenient to use.
March 21, 2026
Unprompted review
Reply from Teya
Hi there,
Thank you for your 5-star review and recommendation. We’re delighted to hear your card scanner arrived quickly and that you’ve found it easy to set up, reliable, and simple to use.
Kind regards,
Team Teya
Troubleshooting
thank you Dapo for helping me with both questions and also taking the time to walk through the problem solving on Loyverse. - great customer service
March 26, 2026
Unprompted review
Reply from Teya
Hi there,
Thank you for sharing your feedback. We’re really pleased to hear Dapo was able to help answer your queries.
If you need anything else, please don’t hesitate to reach out again.
Kind regards,
Team Teya
Reply from Teya
Hi Jumna,
We appreciate your support and feedback.
It’s great to know our service is working well for you.
Kind regards,
Team Teya
I have good experience with TEYA I use…
I have good experience with TEYA I use last 2 months at the moment no problem in TEYA card machine
March 25, 2026
Ive been waiting for 3 weeks to get the…
Ive been waiting for 3 weeks to get the account verified, I’ve done everything asked and more.
I bet I’ve spent over 12 hours on this with emails and approval process.
It’s not good enough
March 24, 2026
Reply from Teya
Hi Harry,
Thank you for taking the time to leave your review.
We regret the difficulties you've faced verifying your account. We appreciate your patience and the time you've invested. We're looking into this and will be providing your feedback to the Onboarding team.
Please do reach out directly, should you have any further questions.
Kind regards,
Team Teya
Salespeople literally won't stop…
Salespeople literally won't stop hounding me.
March 24, 2026
Unprompted review
Reply from Teya
Hi SMB Owner,
Thank you for your review. We’ve requested some additional information from you so that we can locate your details and remove you from any contact list. Once we receive this, we’ll be able to address your feedback directly.
Kind regards,
Team Teya
Reply from Teya
Hi Alpha Team Ltd,
We’re pleased to hear that your experience has been a positive one. Thank you for taking the time to share your feedback with us.
Kind regards,
Team Teya
Great service and fast payout without…
Great service and fast payout without any problems
March 24, 2026
Reply from Teya
Hi Andrew,
Thanks for leaving such a positive review. It’s great to know that things are working well and meeting your expectations.
Kind regards,
Team Teya
Reply from Teya
Hi Joanne,
We’re pleased to hear that your experience has been a positive one. Thank you for taking the time to share your feedback with us.
Kind regards,
Team Teya
Shit service holding my money for more…
Shit service holding my money for more then month call them many time there is no time frame when they release my money simple answer from coustomer service never recommend
March 24, 2026
Unprompted review
Reply from Teya
Hi Muhammad,
Thank you for your review. We’ve requested some additional information from you so that we can locate your account and investigate your concerns fully. Once we receive this, we’ll be able to address your feedback directly.
Kind regards,
Team Teya
fast reliable
March 23, 2026
Unprompted review
Reply from Teya
Hi Louise,
Thanks for your review, it’s great to hear that everything is running well and that you’re happy with the service provided.
Kind regards,
Team Teya
Great bank and card machine but the…
Great bank and card machine but the only problem is the app you use for payment every single day you have to signing in the middle of the day
March 23, 2026
Reply from Teya
Hi Customer,
Thank you for your feedback and for the 5-star rating! We’re glad to hear that you’re happy with the bank and card machine.
Regarding the app, requiring daily sign-ins is not typical, so we’d recommend contacting our support team to look into this and ensure everything is set up correctly for your account. You can reach us on +44 1283 896 876 or help@teya.com, and we’ll be happy to assist.
Kind regards,
Team Teya
So happy with services
March 15, 2026
Reply from Teya
Hi Mohammad,
We really appreciate you taking the time to leave this review. It’s great to hear everything is working smoothly for you and that you’re having a positive experience with Teya.
Kind regards,
Team Teya
very good service and very much…
very good service and very much professional , very good
March 19, 2026
Unprompted review
Reply from Teya
Hi Ocean Eleven,
Thank you for the fantastic review, we’re really pleased to hear that your experience with Teya has been such a positive one. It’s great to know our service is supporting your business as intended.
Kind regards,
Team Teya
They do it right
They do it right
Set the standards all card machine providers should follow
March 15, 2026
Reply from Teya
Hi C Burns,
Thanks for taking the time to leave us such a positive review, it’s very appreciated.
Kind regards,
Team Teya
I am absolutely furious and beyond…
I am absolutely furious and beyond disappointed with this company. I would strongly warn anyone thinking about using their services to stay far away In my experience. They held £7,500 of my money that belongs to my small furniture business for 180 days without any valid reason. Six months! That’s not just inconvenient, it’s completely unacceptable and damaging for a small business trying to operate.
What makes it even worse is their complete lack of communication. My emails were ignored repeatedly, and when I tried calling, I was stuck dealing with an unhelpful helpline that couldn’t transfer me to anyone with actual authority. All they kept telling me was to send emails the same emails they never respond to. It’s beyond frustrating and feels like they’re intentionally avoiding accountability.
Funny how the funds built up and then suddenly freeze your account without proper explanation.
This has been a stressful, infuriating experience that I wouldn’t wish on any business owner. I absolutely do NOT recommend this company to anyone.
March 20, 2026
Unprompted review
Reply from Teya
Hi Will,
We’re sorry to hear about your experience and understand how stressful this situation must have been, particularly given the impact on your business.
As a payments provider, we are required to carry out ongoing monitoring and, in certain cases, apply reviews and temporary restrictions in line with our terms and industry obligations. We appreciate that this process can be frustrating, especially where timelines and communication do not meet expectations, and we apologise for this. Your feedback has been shared internally.
As this relates to the specifics of your account, we’re unable to comment in detail here, however we have been in direct contact with you regarding this matter. Our team remains available should you have any further queries.
Kind regards,
Team Teya
They are holding my 7000£ roughly worth…
They are holding my 7000£ roughly worth of settlements.
They don’t deserve 1 star. Should be -5 stars.
First day it said settlements postponed.
I thought must be a technical issue.
Second day again same. Called them, they said we need some verification again, after using it for 3 months.
I sent it straight away. Minding that person tone changed from being polite to being very rude as soon as I told them my settlements on hold. What a rude staff.
They replied me after 3 days that proof provided is t sufficiant. All these proofs were approved by them on call before hand.
I sent new invoices again. Waited 3 days again then received a call enquiring about a transaction. I explained them again.
After waiting 4-5 days again for their reply, I was told that we have been terminated and our hard earned money will be frozen or held until 180 days. Been in the business 15 years never had this problem.
Rubbish company. Avoid at any cost.
If you calculate the don’t save you money. Machine is 80£ which is everywhere else, charge same for credit and debit cards.
Debit cards elsewhere are cheaper than them, which covers auth charge which they don’t have.
End up spending more with teya anyways.
Biggest scammers in industry.
March 12, 2026
Unprompted review
Reply from Teya
Hi Raman,
Thank you for taking the time to share your feedback. We’re sorry to hear about your experience and understand how concerning this situation must be, particularly when it impacts your business finances.
As a payments provider, we are required to carry out ongoing monitoring and, where necessary, request additional documentation to complete account reviews. In some cases, this may lead to a decision to close an account and apply a temporary hold on funds in line with our terms and industry obligations. These processes follow established procedures and are not decisions taken lightly.
We’re also sorry to hear about your experience with our support team, as this is not the level of service we aim to provide. Your feedback regarding this has been shared internally.
We appreciate that the process and communication have been frustrating, and while we’re limited in the detail we can share publicly, our team remains available to correspond with you directly regarding any outstanding queries.
Kind regards,
Team Teya
My account manager Georgia’s & Sue are the best
My account manager Georgia’s & Sue Paplomatas are the No1 the best so happy customer with them I had more support from any other company I have ever worked with before.
Teya is a brilliant company to work with just on a call with with Teya support spoke with a fantastic lady Sonia she was amazing and very helpful.
Thanks Teya for having such professional people working for you.
March 19, 2026
Unprompted review
Reply from Teya
Hi Waleed,
We’re really pleased to receive your 5-star rating, thank you for your support.
Kind regards,
Team Teya
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