TFL Visitor Centres Reviews 1,732

If i could give TFL 0 stars i would. I HATE TFL! I’m a 19 year old student, paying £13.40 every day to get to uni. And a student oyster card or railcard do not discount my ticket at all, unless i’m going outside of London. The other day i was charged £6.40 on the TRAM? Really?? I’ve taken tram for all 19 years of my life and that is the most ridiculous thing ever. Honestly TFL is the worst, most money-grabbing system that exists. My grandpa used to work for TFL for over 20 years and this is the repayment we get. TFL scams the public, not to mention the poor quality of train service, toilets and underpaid workers. Seriously scrap TFL! And put in place a new system. Yuk.

The 7:00 am train from St Margarets to Waterloo gets cancelled every other day, only 2 to 3 minutes before it is due, so you have paid your ticket, and the reason is: overrunning ingeneering works. They didn't finish on time! Every week, at least 2 days or 3, this happens. They really don't care.

I visited London and attempted to pay the £15 charge. Due to issues with the website I was unable to pay but paid following day £15. I have just received a payment charge for £90. As I had proof of payment I called the number to speak to TFL I was advised that this payment should have been £17.50 . This was not made clear when I the payment was paid . Just paid the £90 and requested the £15 back but was told this was non refundable. What a joke !!!! I wonder how many other people have lost £15 maybe that goes towards the mayors Christmas party

If I could score 0 I would.
I struggled to make payment for congestion after trying multiple times etc I managed to pay the following day. Still stating I pay £15. It was not made clear that the charge went up to £17.50 as it was outside of 24hrs time frame even though I put my registration number in. You’d like to think in a day and age where everything is online and machine oriented it would have calculated that in-fact the due payment would have been £17.50. But NO! I then have a letter through to say I need to now pay £90. So I called up and actually spoke to someone (of course they can speak to you when taking money for a fine) and they explained and was very helpful I have to say. However. They explained to me that I have to pay the £90 and I can’t just pay the £2.50 extra. And on top you don’t get your £15 back which you innocently paid. Honestly talk about thieving. Feel a bit mugged off paying £105 to drive through a patch of tarmac in London.

Perfect speed Bus: 219 at 8:28. He defo deserves a tip.

Big money spinner for TFL.
Received a penalty charge notice for my company car. They won't talk to me as I don't own the car and have now doubled the fine to £240 for non paynent. Called to pay and got another story. Can only assume its being run by relatives of the Crays.

Over charging, they don’t keep track of what or when they charge you. Hard to reach and almost impossible to get a fair refund. I got charged over £50 within a week because the gate’s didn’t register me tapping in, only out, so they charged £9.40 each time.

London will rinse you in any way shape or form that they can. TFL my bike broke down and I wasn’t allowed on the tube coz it was rush hour! What! No exceptions, I can murder someone in this country and they’ll be exceptions and special defences for me. Brake down in london TFL will offer no exception to this. This is why I’m proud to be northern and the reason I bike. And will continue to do so when my bike is on the mend :)

TfL are awful. It’s disgusting we pay for this. Waiting for a 493 bus for an hour, poor old couple with walking sticks didn’t know what to do so they got on another bus, I took a Uber in the end.

Trying to renew my blue badge discount for Transport for London. Blue badge renewals have a backlog so my discount expired as they needed my new badge before I could renew.

I have two letters from Transport for London telling me how easy it is to renew and that I can renew upto 90 days after expiry without paying the £10 fee.

I follow the link to the website and there is an option to "Apply or renew", click this link and there is no option to renew, just apply for £10.

Try phoning the number on the website and it just gives you options about speaking to them about Oyster card.

Phone the number on the letter and get told my discount has expired and I should renew before it expires. Explain I can't do that because blue badge has taken until now to arrive.

So I'm told I just need to click the apply button which says it will cost £10 but this won't charge me £10 because I'm renewing within 90 days.

Told him it would be useful if it gave this information on the site, rather than making it look like you'd be charged £10. So he told me I need to enter my account number and blue badge number to apply. Told him again, yes I'm not an idiot I know how to apply, but I'm telling you that you should have something on the site saying it won't charge £10. again, he told me that because I'm applying within 90 to renew I won't be charged. Again told him I understand that but they should have something online that says that.

A simple thing that should have taken me about 1 minute to renew has taken over an hour because of a bad website, no relevant options on the phone number given and useless staff who just read from a script rather than using common sense and actually listening to what you are saying.

Usuless
Date of experience every f... day

what am I paying for? always late-major delay crap

Worst company ever. 8 years ago when I moved to London the service was great, right now if I could I would give 0 stars.
Delays everyday, strikes, the service is slow and most of the time there is not even space for standing.

TfL must warn its passengers to protect the hearing of Babies, Children, Pets and Service Dogs from the Track-Noise on the London Underground.

The screeching track-noise on journeys remains unbearably loud for passengers on the Victoria, Central and Northern Lines.

Its been worsening each year and TfL’s noise reduction initiatives have seemingly failed to address the problem in all this time.

NHS Audiologists have raised concerns on BBC News back in 2019, and citizens have filed formal complaints to no avail, recently my iphone recorded 103 decibels on the Victoria Line.

Ear-defenders cannot even block out the high-pitch screeching track noise from my experience, which evidently highlights the severity of the issue.

You can find my petition on the Change website by searching:

TfL should warn its passengers to protect hearing from Track-Noise on London Underground.

Closed my online auto pay account early last year, after going back and forth and problems. Today it is still open online?
Paid ULEZ online today, no email received. Money not gone from my account but cant pay again as it says I have already paid online.
This must be the most inefficient online 'service' I have ever used.
Absolutely shocking.

Charged double for apply 60plus don’t want do straight refund.Ridiculous !the customer service really terrible feel like talk to robots .

As a part of my work I was forced to travel into central London on Thursday October 5th. I saw many signs advising that I may be charged for the privilige of joining the congestion. What I did not see was:
How to pay.
What to pay.
Where to pay.
When to pay.
Whether my vihicle was exempt.
I eventually found some answers on the TFL web site but I could not sign into my account as I do not have one. I did not want to set up an account as I have no intention of driving in London again.
By the time I had exhausted all the completely irrelevant links I tried calling the phone number but the line was closed by then.
A few days later I called again and was directed to the Artificial Idiot who asked many questions but was unable to directly answer my questions. I was then directed to a real person who was only able to tell me I was too late to pay!

Very complicated and ended up paying fine of 180 pounds although I had paid ULEZ online. Contacted the agents and every agent telling me to do different thing and tired of following their wrong guidance and ended up paying £180 at the end. The PNC kept building up although it was in process of investigation. I was away on operational tour for 6 months and I sent them the proof of the payment of the ULEZ charge.