tforcefreight.com Reviews 500

This is an update on my package. Package was finally received. I still give 1 star only because 0 stars is not an option. If my previous review did not make it clear that the poor service I received with this order and past orders was on the delivery process and not customer service, I would like to make that clear in this update.

1 Star – Avoid TForce Freight at 20760 Spence Road, Salinas – Total Disaster for My Business
I used TForce Freight (formerly UPS Freight) out of their Spence Road location in Salinas for critical equipment delivery to open my new business. What a complete nightmare.
They failed to deliver on the promised date, then lied to me repeatedly. I waited around all day for the truck, only to be told there was a “problem with the truck.” The next day, they called to say the box and crates don’t even fit on their truck—after accepting the shipment and taking my money! Then they tried to hit me with extra charges to deliver to the correct address, which they’ve had wrong from the start.
This has delayed my business opening, held up Monterey County city inspections, and caused major headaches. Even the inspectors are now warning people against using this company. Unbelievable incompetence—they shouldn’t accept loads they can’t handle. I still don’t have my freight because they apparently don’t have a suitable truck.
Worst freight experience ever. Stay far away from TForce Freight in Salinas if you value your time, money, or business. 0 stars if I could.

Id give 0 out of 5 they received my package on the 16th then on the 24th status changed to return to sender and customer service barely speaking english or french they need to close their doors

They have had my shipment sitting in there location for 11 days and wanted to make me wait another week
Helen in the office is a lier as when the place I ordered part through was told it took me several days to get back to her yes Helen you are a lier ! called you back on the day you left me a message it’s a company I will make sure my company never does business with

I have used T-Force for the last 2 years and for 1.5 years it was great. About 6 months we started to notice some late deliveries. The delivery times quoted and expected have increasingly gotten worse. Now the pickup has started to be affected. So you are getting it on both ends with unreliable service. They also outsourced there customer service overseas and everyone knows the pitfalls of that. They can only tell you what you can already look up with your pro#. They provide very little help. Whereas they used to transfer you the local dispatcher who could actually give you solid intel on your shipment. Too BAD!!!!!

shipment was way late, kept waiting at home, no calls, no communication. Finally got a call outside of the window. Had to meet driver at another location with a truck. Item inside was expensive and was damaged. they denied claim. probably the worst company I've ever dealt with.

worse company ever! Again they are amending bills after delivery with re-classifications and weights. Charging excess! I guess this is their way of taking advantage and scamming the customers. Impossible to dispute asking for crazy stuff that does not satisfy them. Bill my customer the quote then get new bill adding 25-40% increases. Never seen this before. Last time they get me.

TForce wasted my time. They refused to pick up my freight because they said, it was not palletized. I have shipped this exact freight at least 200 times and TForce has done it 10 to 15 of those times for me, now all of a sudden the driver decides he needs to call it in and his manager tells him no, unless I put it on a pallet. In fact I stood one on a pallet once and it got broken because a forklift driver clipped the top of a doorway and destroyed it.and if I lay it down on a 6 foot pallet, it's going to stick out a few inches on each end and likely to get squashed by another pallet. These people just wasted my time, impeded my shipping which will now have to be done by a more reputable trucking outfit next week.
Thanks for wasting my time TForce. Now I suppose you are going to try to bill me for showing up and wasting my time.

Absolutely the worst shipping company on planet earth. If I could give them negative 5 stars I would. I did not have a choice of companies for my shipment but these people would never make a short list let alone a long list. Crate was held up in Vancouver, Canada for a week before they got it across the border coming to Nashville due to "customs paperwork". Since then it's been to Portland, Chicago, Louisville, Detroit, Columbus, Lexington and now Knoxville, 3 weeks after the crate left the warehouse. Still don't have the shipment and it would not surprise me if it's in Miami tomorrow. It's so bad that TForce even blocked the online tracking and show that it is in Nashville but continue to change the delivery date one day at a time. STAY AWAY FROM THIS COMPANY!!

Absolutely the worst shipping company on planet earth. If I could give them negative 5 stars I would. I did not have a choice of companies for my shipment but these people would never make a short list let alone a long list. Crate was held up in Vancouver, Canada for a week before they got it across the border coming to Nashville due to "customs paperwork". Since then it's been to Portland, Chicago, Louisville, Detroit, Columbus, Lexington and now Knoxville, 3 weeks after the crate left the warehouse. Still don't have the shipment and it would not surprise me if it's in Miami tomorrow. It's so bad that TForce even blocked the online tracking and show that it is in Nashville but continue to change the delivery date one day at a time. STAY AWAY FROM THIS COMPANY!!

I’m extremely disappointed with TForce Freight. They delivered two high-value pallets but left them outside in the parking lot without obtaining a signature, without calling my team, and without any confirmation of delivery. When I called customer service to report this, my call was disconnected twice and I was told they were doing a “system upgrade” and to call back in an hour. No follow-up, no apology, and my shipment was left unsecured. This is unacceptable handling for high-value freight. I expect immediate investigation, clarification of delivery procedures, and compensation if any damage or loss is found.

Suggested actions for readers: Don’t rely on them for unattended or high-value deliveries unless you confirm procedures in advance.

They did not show on the date booked nor did they notify us or the booking agent. Then stacked pallets resulting in damaged goods at delivery.

This company does NOT provide customer care worth a damn.
I been waiting on a shipment that has been sitting in Las Vegas NV. for 3 DAYS now, and can not get a straight answer about when it "might" arrive.
(p.s. the final destination is a little over 100 miles away)
1 supervisor has had nothing but excuses with this - i have the emails for proof.
I have called their customer support appx 10x in 3 days looking for an answer- as their own website said it was in Vegas.
I called and left 2 voicemails at 2 different corporate offices & have not received any callback.
I have sent 2 emails to their generic corporate inbox & yup, you guessed it- no reply.
I even sent a message on messenger and got the runaround there too.
As i DID not hire them for this delivery, i wouldn't give them a half a star if i could.
WOULD NOT RECOMMEND USING THIS COMPANY.

Worst freight delivery experience I've had in some time.

They refused to deliver pallets to my rural location (refused to travel down crush n run finished gravel road) when others (e.g. Estes, UPS, Fedex Freight) do it all the time.

Staff is rude and unprofessional too - avoid.

Today, January 28 around 2:00 PM, your company delivered a vending machine for my business, Harris Vending, in Van Nuys.

I want to highlight the outstanding professionalism of your driver (I believe his name was Alan). The delivery involved a very large semi-truck and an extremely heavy vending machine (approximately 900 lbs and over $6k), delivered to a public storage facility with very limited space and difficult maneuvering conditions.

Despite the complexity of the location, tight access, elevators, and space constraints, the driver handled everything calmly, professionally, and with great attention to safety. He worked cooperatively with the on-site staff, took the time to understand the situation, and ensured the machine was positioned correctly without damage.

At this moment, the machine has not yet been powered on, but visually it arrived in excellent condition — which speaks volumes about the care taken during transport and delivery.

I truly appreciate this level of professionalism, communication, and patience. Experiences like this build real trust.
Going forward, Harris Vending will confidently continue working with your company, as you have earned my trust through your service.

Thank you again for an excellent job.

— Harris Vending

the worst - left expensive delivery in the road.

I wish I could give negative stars to this absolute garbage excuse for a delivery service. A simple package containing a pair of sneakers and three aborted delivery attempts in a row with the notification that they could not access my apartment building despite the presence of a very user-friendly intercom system that every other visitor and delivery service can seem to figure out. After sending them a special access code as well as TWO additional ways to use the intercom, I get a notification that package has been delivered. I go downstairs-no package. I’m done and have filed a report with the company I ordered from. This laughable excuse for a company should be out of business.

I lost a package delivered by TForce. They mistakenly delivered it to the house across the street. Fortunately, the next day, a kind man returned the package to me. Before I realized the misdelivery, I contacted TForce and they said they would investigate. Three days later, they sent me a photo taken from inside the truck, showing only my gate and fence from a distance, without the package in sight. They claimed this was proof of delivery and even altered the date and time on the photo. However, the package had actually been delivered to the wrong house, and the homeowner there returned it to me. What is the purpose of this photo? Did they intentionally create “proof” even though they had delivered it to the wrong address?

Packages are stolen by employees and they delete all tracking leaving you in the dark.

AVOID TFORCE AT ALL COSTS

promised to deliver today, at the end of this day I have got a call that it will not be delevered today