Order arrived quickly but sadly the item didn’t fit where it needed to go. Customer service were brilliant when told I had to return it & gave me all the information in order to do so. Posted back &... See more
Company replied
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Review summary
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From first ordering through to paying over the phone by card when negotiating the website staff have been terrific. Sonia was so helpful when I had a problem paying online and explained the procedure... See more
Company replied
This lock was out of stock on many other sites so I was extremely pleased to find it was available at TFS. In addition their price was extremely competitive. Although I only selected the standard deli... See more
Company replied
Have used this company before and found them extremely efficient. On this occasion the delivery was unfortunately late, due I was told to hold ups on a motorway. However when the driver arrived he was... See more
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Company details
- Hardware Store
- also in
- Aluminum Supplier
- Hardware Accessories Store
- Locks Supplier
- Security Equipment Store
Written by the company
TFS Direct, the home of TFS Direct aluminium gates, and trusted supplier of security gate hardware and access control systems . Locinox UK GOLD partner. Recognised for the highest levels of technical knowledge and support and for offering gold standard customer service.
About TFS Direct
Written by the company
- TFS Direct, a leading name in the supply of aluminium gates, and the specification and supply of security gate hardware and access control systems.
- Choose from our 4 gate ranges; Ignite - Our standard range of aluminium driveway and side gates. Over 25 designs that can be manufactured in any RAL colour and a selection of woodgrains. Also available in stock sizes for a more cost effective option Edge - A premium bolted range of gates manufactured with a thicker profile that can be provided as a swing or sliding gate. Ideal for those looking for a more robust aluminium gate. Elevate - Our premium welded product also available in cantilever style. Manufactured in any RAL colour and a range of woodgrains. Dynasty - Looking for something a bit different? The Dynasty is a range devoted to the ornamental style. A premium welded product, the Dynasty range allows you to keep the traditional feel to a property. A trusted name in the supply of security gate hardware, working directly with businesses and customers to provide the best products on the market. TFS Direct are a GOLD distributor for Belgian manufacturers Locinox and work with leading manufacturers Borg, Codelocks, Exidor, AES Global, LIFE Automation and Squire.
Contact info
Unit 11-12 Springvale Business Centre, CW11 3HY, Sandbach, United Kingdom
- 0330 700 3030
- sales@tfsdirect.co.uk
- tfsdirect.co.uk
4.8
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Great service
Very helpful, with great products and delivered quickly.
August 9, 2024
Unprompted review
Reply from TFS Direct
Thank you for taking the time to post a review and for the kind comments. Glad that we were able to help.
Reply from TFS Direct
Thank you for taking the time to post a review and for the kind comments. Always happy to help.
Emily was very helpful in solving my…
Emily was very helpful in solving my question, and she solved it first time too!
Wish all companies were this responsive !!
August 6, 2024
Unprompted review
Reply from TFS Direct
Thank you for taking the time to post a review and the kind feedback. We will ensure this is communicated to Emily and the rest of the team.
It's very fresh to have such good…
It's very fresh to have such good customer service, instead of a more common systematic approach from now a days. I have purchased a product from abroad and Aaron has been super quickly contacting me to help me with the delivery!
Will be shopping back here as far as I need a related product.
August 2, 2024
Unprompted review
Reply from TFS Direct
Thank you for taking the time to post a review and for the kind comments about the service. We will ensure this is communicated to Aaron and the rest of the team.
very easy to deal with and returns an…
very easy to deal with and returns an easy process.
July 29, 2024
Reply from TFS Direct
Thank you for taking the time to post a review and for the kind comments. Always happy to help.
Good well made products (Loconox…
Good well made products (Loconox central ground stop & drop bolt catchers) at a fair price.
Fast delivery.
Would buy from them again.
July 5, 2024
Reply from TFS Direct
Thank you for taking the time to post a review and for the kind feedback. Great to hear you were happy with the service.
I have been working
I have been working, with this company for over 4 years now, it's a fantastic company, my company has never had any issues, I have just ordered more components today 😄 - love the works guys! - I would like
To personally thank Matt he's put up with me
For all these years! And we have many more years to go! Thank you brother! I don't hesitate to recommend this company - I would like to thank the team - I'm grateful
July 24, 2024
Unprompted review
Reply from TFS Direct
Thank you very much for the review and all the kind words. Always a pleasure to help you.
Ease of ordering and prompt dispatch…
Ease of ordering and prompt dispatch and delivery.
June 28, 2024
Reply from TFS Direct
Thank you for taking the time to post a review and for the kind feedback. Always happy to help.
Reply from TFS Direct
Thank you for taking the time to post a review and for the comments on delivery. Always happy to help.
Locinox gate lock
Great knowledge & expertise given by Emily, Emily recommended the closest option available of a discontinued gate lock.
If TFS can not help, it'd be a lost cause, I would highly recommend.
July 15, 2024
Unprompted review
Reply from TFS Direct
Thank you very much for taking the time to post a review and for the kind comments. We will ensure this is communicated to Emily and the team.
Excellent service
Excellent service, ordered at 14.15 on the door step at 7am ish next day.
Order was taken with a very friendly sales
person. Used this company twice now within a few days. Brilliant service and prices.
July 9, 2024
Reply from TFS Direct
Thank you for taking the time to post a review and for the kind comments. Great to hear you had a good experience dealing with us.
Easy to deal with
Easy to deal with, the sales lady new exactly what i wanted and advised me where to order on the web site.
June 13, 2024
Reply from TFS Direct
Thank you for taking the time to post a review and for the kind feedback. Happy that we were able to help.
Great tool but postage ridiculous
Great tool but postage ridiculous
Tool cost - about £3.50
Standard 2-3 day postage - £8.99
Next day postage - £10.99
Package - 400grams 4x4 inches v.small
July 4, 2024
Reply from TFS Direct
Thank you for taking the time to post a review and for the valuable feedback. We are currently working on an alternative shipping option to help reduce the price for lower-value items. As our average product cost is a lot higher and the majority of products are fragile, we use DPD tracked to ensure safe delivery of items, but we do appreciate that this can lead to high shipping costs for spares and small products, so are doing our best to address this.
Reply from TFS Direct
Thank you for taking the time to post a review and for the kind feedback.
I had to return my item because I…
I had to return my item because I measured wrong. However the customer service was fabulous and I received my refund immediately. Thank you
June 8, 2024
Reply from TFS Direct
Thank you for the valuable feedback and for taking the time to post a review. Happy to hear that the team was able to help.
Helpful and speedy customer service
Helpful and speedy customer service. Would use again and again
July 3, 2024
Unprompted review
Reply from TFS Direct
Thank you for taking the time to post a review and for the kind comments. Always happy to help.
Reply from TFS Direct
Thank you for taking the time to post a review and for the kind feedback.
Emily was fantastic with the help over…
Emily was fantastic with the help over the parts i needed polite and professional. it’s a pleasure dealing with the company when you have staff with the knowledge.
July 1, 2024
Unprompted review
Reply from TFS Direct
Thank you for taking the time to post a review and for the kind comments. We will ensure this is communicated to Emily and the team.
Really fast delivery
Really fast delivery of exactly the part I needed.
Delivery price was excessive though.
June 25, 2024
Reply from TFS Direct
Thank your for taking the time to post a review and for the honest feedback.
excellent service
June 19, 2024
Reply from TFS Direct
Thank you for taking the time to post a review and for the kind comments. Great to hear you were happy with the service.
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