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Complete scam company, DO NOT BUT ANYTHING FROM THEM , I found out the €149 hard way! There is no customer service! No contact! Don't do it!
Thane ie is a scam and should be looked at by the Irish sales authorities!
Trying to return a faulty item , no response, no way to return ,
Avoid this company, very dodgy
Dear Thane Customer Service,
I am writing to express my dissatisfaction with my recent purchase from your website. I placed an order for the Orbitrek MX, priced at €229.95, but unfortunately, it has not been delivered to my address, and I have received no communication regarding the status of the order.
This is extremely frustrating, as the price is significant, and the lack of transparency and delay is unacceptable. Despite my trust in your company, this experience has left me disappointed.
I kindly request that you resolve this matter immediately by either:
Confirming the status of my order and providing a clear delivery date.
Issuing a full refund of €229.95 if the product cannot be delivered promptly.
Please respond to this message within 48 hours, or I will be forced to escalate this issue further.
Thank you for your prompt attention to this matter.
Sincerely,
Jake buttons
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