That Fat Cow Reviews 128

TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

The cooked brisket is absolutely amazing and worth every penny. Not only was the meat delicious but they hand delivered to make sure I got it just a couple of days before Christmas. Amazing service an... See more

Rated 5 out of 5 stars

Found this company after trying a certain other wagyu burger product from a well known supermarket which had increased the price considerably. The Fat Cow is exceptional in the product quality, and... See more

Rated 5 out of 5 stars

Main outlet for me was based in ilford, london. Messaged the company using instant messaging on the website and had immediate response during working hours. Staff very helpful and answered ques... See more

Rated 5 out of 5 stars

Ordered some dry aged burger mince as well as some steaks from That Fat Cow. Arrived a couple of days later, perfectly packaged, without any issues. As always, excellent quality beef! The pruct and se... See more

Company details

  1. Butcher Shop

Written by the company

The definitive online halal butcher


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

128 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service and a quality product

Great communication over the dispatch and delivery and the items were well packaged with ice packs in a polystyrene then cardboard box. Quality of the meat was outstanding, we had the USDA brisket which had wonderful marbling and was soo juicy after a 12 hour smoke.

December 20, 2021
Rated 5 out of 5 stars

Tasty delicious beef burgers

I thought I will try out the beef burgers and steak and I must say they were the most tastiest delicious burgers ever
The steak was just wow so I’m definetly going to be ordering again

December 12, 2021
Rated 5 out of 5 stars

Abosolutley amazing

I purchased a chilean wagyu ribeye and it came on the requested day. Really happy and excited to make the steak. The customer service is one the best Ive ever seen it was so easy to access and an instantaneous response. I do recommend you to buy from here. Excellent quality and customer service

Idrees.

December 8, 2021
Unprompted review
Rated 5 out of 5 stars

Recently brought from the fat cow and loved it

Recently brought from the fat cow and the quality of the meat was amazing. Would definitely recommend. Staff are very responsive and when I had an issue I was given expert advise on resolving the problem including quality suggestions.

Will definitely be purchasing again soon.

October 13, 2021
Rated 5 out of 5 stars

Excellent value for money

Excellent value for money, I got the TBone steak (1.2kg) and arrived as communicated from that fat cow, I will be buying again from here and thank you for answering my questions and my delivery!

August 26, 2021
Rated 5 out of 5 stars

Customer services just as they should be.

I had an issue with my order, to which that fat cow sorted promptly. Great customer service and great advice too with ingredients and such.
Good quality ingredients, I’d certainly recommend these to friends, and will be a regular I’m sure. I’ve got some of the lamb currently marinading and have high hopes for this. Thank you guys

August 20, 2021
Rated 2 out of 5 stars

Ordered USDA Prime was not impressed with the packaging

The first time I ordered USDA Prime it was amazing and there were two equal sized pieces and the packaging was decent. This time the polystyrene box was bashed in and one steak was normal shape but the other was deformed.

Although the meat cooked well and tasted nice was kind of annoyed with the mismatched shape of the steak and the broken packaging upon delivery.

August 12, 2021
Rated 1 out of 5 stars

Stressful experience. No flexibility

Please be aware of their delivery policy before you make your order. Although, they should have made this much clearer on their website. I thought by ordering early, I could get my steaks early but no dice. What they mean to order by Sunday to get your order on Thursday is ALL order after that sunday will be processed for the next sunday. I would have cancelled the order had I known this but I did not received any update about my order or expected time of delivery. Had to hound them through facebook, email and finally instagram
After I have managed to get in contact with them but they would not make any exceptions eventhough my order was quite large and I need it by a specific date. I was happy to pay extra if was offered but they did not provide any solutions. The couriers they used was also late and just left my order under the stairs. Due to the delay, I had to leave and catch my travels which what I need the order for. Was such an unneccesary stressful day. Everybody was disappointed too.

August 4, 2021
That Fat Cow logo

Reply from That Fat Cow

Hi Munir,

We take issue with your review because you've not stated the facts. You messaged us on five separate occasions, every single time we replied in a prompt manner and made absolutely clear the package would be delivered on Thursday. You didn't request a refund nor did you object to a Thursday delivery - if you did, we'd have cancelled the order, refunded you - and saved you the self inflicted stress. Instead you chose to gamble on a delivery arriving before you had to leave for a flight scheduled on the Thursday. The package as per DHL tracking stated it was delivered at 15:44 - well within working hours. We cannot be held accountable for your gamble gone awry. Clearly online purchasing and following delivery policies is not for you. Our motto has always been ‘No Bull, Just Beef’, it’s a shame you're full of the former.

Have a nice day,

Team @ That Fat Cow

Rated 5 out of 5 stars

A really good steak

Excellent quality steak at a really reasonable price. Friendly, knowledgeable staff who are quick to answer any query. Looking forward to ordering from That Fat Cow again!

July 20, 2021

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look