Austin was very friendly and professional. I turned up 1 hour early for my appointment (completely my mistake!) yet Austin fit me in early and cleared my ears perfectly. If I ever have a need to, I’ll... See more
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See what reviewers are saying
I had a check up and wax removal done by Marcus. Really nice guy, talked me through everything he was doing and sorted out the problems I was having with my hearing. Highly recommend.
Company replied
Marcus very kindly and professionally helped me with an ongoing ear issue. I was received warmly and was given an available appointment the next day. As I was a little apprehensive in beforehand Marcu... See more
My partner and I both recently went through the micro suction ear wax removal with Marcus at Cheltenham- a painless experience and entirely successful procedure. Marcus was a first class care professi... See more
Company details
Written by the company
The Hearing Care Partnership offers a range of hearing services including our comprehensive free hearing test, hearing aids, and ear wax removal from highly qualified and experienced audiologists and wax clinicians.
Contact info
27 St George's Road, GL50 3DT, Cheltenham, Cheltenham, United Kingdom
- 01242 801 383
4.3
Excellent
8 reviews
Replied to 85% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Austin was very friendly and…
Austin was very friendly and professional. I turned up 1 hour early for my appointment (completely my mistake!) yet Austin fit me in early and cleared my ears perfectly. If I ever have a need to, I’ll be coming back!!
June 20, 2025
Unprompted review
Reply from The Hearing Care Partnership - Cheltenham
We're thrilled to hear about your positive experience with Austin at your ear wax removal appointment! It's great to know he could fit you in early and help you out. If you ever need us again, we'll be here!
Marcus very kindly and professionally…
Marcus very kindly and professionally helped me with an ongoing ear issue. I was received warmly and was given an available appointment the next day. As I was a little apprehensive in beforehand Marcus explained everything well and performed the procedure with consideration and care. I will return for “maintenance” despite living elsewhere.
August 4, 2023
Unprompted review
Check up and wax removal
I had a check up and wax removal done by Marcus. Really nice guy, talked me through everything he was doing and sorted out the problems I was having with my hearing. Highly recommend.
July 26, 2023
Unprompted review
Reply from The Hearing Care Partnership - Cheltenham
Thank you for your review and recommendation of Marcus, we really appreciate it!
Professional and Courteous
Professional and Courteous. Thoroughly explained the service and my results. Def recommend.
July 21, 2023
Unprompted review
Reply from The Hearing Care Partnership - Cheltenham
Thank you for your kind review and recommendation!
A Faultless Experience
My partner and I both recently went through the micro suction ear wax removal with Marcus at Cheltenham- a painless experience and entirely successful procedure. Marcus was a first class care professional, a faultless experience from start to finish. Highly recommended!
June 23, 2023
Unprompted review
Excellent service
Excellent service. Talked me through everything they were doing and was very professional
May 17, 2021
Reply from The Hearing Care Partnership - Cheltenham
Thank you for taking the time to leave us a review, Adam. We really appreciate all of our lovely patient feedback.
My first visit to Austin Timoney was by…
My first visit to Austin Timoney was by necessity. My hearing had deteriorated significantly and I was a walk in. Over three visits he was able to pinpoint the problems, write a report for my doctor and suggest and fit the correct hearing aids. Once fitted they have been a remarkable success and restored my everyday hearing to a comfortable degree, much to the relief of my wife and the neighbours whilst watching TV. Austin is calm, knowledgeable and friendly and I will continue relying on his expertise in future years.
March 25, 2021
Reply from The Hearing Care Partnership - Cheltenham
Thank you for choosing The Hearing Care Partnership for your hearing care and for leaving a review. We are very glad to help you and Austin will be thrilled with your kind feedback!
New hearing aids
Had some new hearing aids from The Hearing care partnership in Cheltenham.
Excellent service from Austin who explained everything really clearly and was very knowledgeable.Showed real patience and answered all my questions very thoroughly.Would highly recommend
practice especially Austin.
March 19, 2021
Reply from The Hearing Care Partnership - Cheltenham
Thank you for taking the time to leave us a review, Mrs Robinson. We are very proud to have Austin on our team. See you again soon!
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