James was an absolute star, seen at Eye Folk in Folkestone - incredibly helpful audiology appointment, super professional and kind, and delighted with the results. Thanks!
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Visited Folkestone branch today for wax removal. Excellent thorough service. Everything explained clearly by James. Ear feels so much better. Would highly recommend
Company replied
I had my ear wax dealt with by James at the Folkestone branch. He explained everything that was going to happen, and as an anxious person, he put my mind at ease. Really knowledgeable, really kind and... See more
Company replied
I went to have my ears checked and de-waxed as I was concerned that I might have a problem. James Musselwhite explained the procedures he would use and what they would tell us. He found wax in one ear... See more
Company replied
Company details
Written by the company
The Hearing Care Partnership offers a range of hearing services including our comprehensive free hearing test, hearing aids, and ear wax removal from highly qualified and experienced audiologists and wax clinicians.
Contact info
20 Guildhall Street, CT20 1DZ, Folkestone, United Kingdom
- 01303 883505
4.2
Great
6 reviews
Replied to 85% of negative reviews
Typically replies within 1 week
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James was an absolute star
James was an absolute star, seen at Eye Folk in Folkestone - incredibly helpful audiology appointment, super professional and kind, and delighted with the results. Thanks!
November 28, 2024
Unprompted review
Reply from The Hearing Care Partnership - Folkestone
We're thrilled to hear about your positive experience with James at Eye Folk in Folkestone! It's fantastic to hear that your audiology appointment was helpful and professional.
James and the team will be delighted to hear your feedback. If you have any more questions or need further assistance, feel free to reach out. Thank you for sharing your experience!
Visited Folkestone branch today for wax…
Visited Folkestone branch today for wax removal. Excellent thorough service. Everything explained clearly by James. Ear feels so much better. Would highly recommend
October 7, 2024
Unprompted review
Reply from The Hearing Care Partnership - Folkestone
We're thrilled to hear about your positive experience with James for you wax removal appointment! James and the team will be delighted to hear your kind words. Thanks for recommending us - we're here whenever you need us!
I had my ear wax dealt with by James at…
I had my ear wax dealt with by James at the Folkestone branch. He explained everything that was going to happen, and as an anxious person, he put my mind at ease. Really knowledgeable, really kind and got the job done! Definitely reccommend and will definitely be back.
October 7, 2024
Unprompted review
Reply from The Hearing Care Partnership - Folkestone
We're thrilled to hear about your positive experience with James! It's wonderful to hear that he made you feel comfortable and well-informed throughout your visit. James and the team will be delighted to hear your feedback. We look forward to welcoming you back!
Peace of Mind
I went to have my ears checked and de-waxed as I was concerned that I might have a problem. James Musselwhite explained the procedures he would use and what they would tell us. He found wax in one ear and removed it, without pain. He then tested my hearing in both ears and explained I had a slight loss in my right ear at high frequency. The whole experience was very pleasant and informative. James suggested some further action I could take, but I left feeling much better informed and with great peace of mind. Thankyou.
July 11, 2024
Unprompted review
Reply from The Hearing Care Partnership - Folkestone
We're thrilled to hear that you had such a positive experience with James during your appointment. It's great to know that he made you feel well-informed and at ease throughout the process. It's always our goal to provide informative and pleasant experiences for our patients. Thank you for sharing your feedback!
Excellent service clear and precise…
Excellent service clear and precise delivery. Put me completely at my ease. Thank you
June 13, 2024
Unprompted review
Reply from The Hearing Care Partnership - Folkestone
Thank you so much for your kind words! We are thrilled to hear that you had an excellent experience with us and that we were able to put you at ease. Your comfort and satisfaction are our top priorities. If you have any questions or need further assistance, please don't hesitate to reach out!
James was excellent
James was excellent. Friendly professional and knowledgeable. Great service can’t recommend highly enough
June 13, 2024
Unprompted review
Reply from The Hearing Care Partnership - Folkestone
Thank you so much for taking the time to share your positive experience with James! We are thrilled to hear that he provided you with friendly, professional, and knowledgeable service. If you ever need anything else, please don't hesitate to reach out!
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