Brilliant appointment with James this morning to clear and remove wax from both ears. Been struggling with this in recent weeks and can now hear perfectly again. Wonderful service and would thoroughly... See more
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James was fantastic.... I have big problems with doctors/clinicians cleaning my ears! Told James my issues,he took it all on board then explained to me what he'd like to do, i went ahead with it, so... See more
Have visited James Musselwhite a number of times over the last 18 months or so. James is always friendly, courteous and professional. I suffer from Menieres Disease and am unable to use wax softening... See more
Company replied
James was very friendly and efficient, and I can now hear clearly.
Company replied
Company details
Written by the company
The Hearing Care Partnership offers a range of hearing services including our comprehensive free hearing test, hearing aids, and ear wax removal from highly qualified and experienced audiologists and wax clinicians.
Contact info
Horam Healthcare Clinic, High Street, TN21 0EL, Horam, United Kingdom
- 0800 52 00 546
4.3
Excellent
7 reviews
Replied to 85% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
James was very friendly and efficient
James was very friendly and efficient, and I can now hear clearly.
November 24, 2025
Unprompted review
Reply from The Hearing Care Partnership - Horam
We're thrilled to hear that James helped you hear clearly and was friendly and efficient in the process. If you ever need further assistance, don't hesitate to reach out. Your hearing health is important to us!
Ear wax removal
Brilliant appointment with James this morning to clear and remove wax from both ears. Been struggling with this in recent weeks and can now hear perfectly again. Wonderful service and would thoroughly recommend. Thanks so much James!
July 16, 2025
Unprompted review
Reply from The Hearing Care Partnership - Horam
We're thrilled to hear you had a brilliant appointment with James! It's great to know your ears are feeling clear, and you can hear perfectly again. Thanks for recommending our service - we appreciate it! Our team, especially James, will be delighted to hear your positive feedback. Thank you for taking the time to share your experience!
Ear Investigation and Wax Removal
Have visited James Musselwhite a number of times over the last 18 months or so. James is always friendly, courteous and professional. I suffer from Menieres Disease and am unable to use wax softening aids but James is very considerate of my situation. This visit was to remove wax to aid recovery from a Menieres attack over the Christmas period. Following inspection James was concerned about an area of membane in my ear. We discussed this with the aid of pictures. After a referral to THCP ENT team James emailed me back with their recommendation plus the pictures to enable me to visit my GP with the appropriate evedence. Will definitely continue to visit James or one of his colleagues locally, the process is very easy and extremely convenient.
January 6, 2025
Unprompted review
Reply from The Hearing Care Partnership - Horam
Thank you so much for sharing your experience visiting James! We're thrilled to hear how friendly, courteous, and professional he was during your visits. It's wonderful to know that he was considerate of your situation and provided such helpful care. We're glad to hear that the process was easy and convenient for you.
James and the team will be delighted to hear your feedback. We look forward to welcoming you back on your next visit!
Very professional quick and efficient…
Very professional quick and efficient with James at Horam.
July 31, 2024
Unprompted review
Reply from The Hearing Care Partnership - Horam
We're delighted to hear that you had a great experience with James! We pride ourselves on providing professional and efficient service to all our patients. Thanks for sharing your positive feedback!
James was fantastic....
James was fantastic....
I have big problems with doctors/clinicians cleaning my ears!
Told James my issues,he took it all on board then explained to me what he'd like to do, i went ahead with it, so glad i did, it was painless not stressful and it worked, best £70 iv spent, great experience, thankyou.
February 19, 2024
Unprompted review
Excellent service
Very impressed with the care I received from James, he clearly explained everything - woul;d recommend.
February 10, 2023
Unprompted review
Reply from The Hearing Care Partnership - Horam
Thank you for your review and recommendation!
Really happy with the service
Really happy with the service. Well explained very friendly spent a long time helping. Treated me like a human. Very pleased.
November 14, 2022
Unprompted review
Reply from The Hearing Care Partnership - Horam
Thank you for your review!
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