The Hearing Care Partnership - Seaford Reviews 3

TrustScore 4 out of 5

4.0

The Old Cottage, BN25 1DJ Seaford, East Sussex, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details

  1. Hearing Aid Store
  2. Audiologist

Written by the company

The Hearing Care Partnership offers a range of hearing services including our comprehensive free hearing test, hearing aids, and ear wax removal from highly qualified and experienced audiologists and wax clinicians.


Contact info

  • The Old Cottage, BN25 1DJ, Seaford, East Sussex, United Kingdom

  • 01323 885 187

4.0

Great

TrustScore 4 out of 5

3 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 85% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent Service

Celeste explained clearly what she was going to do and what I would experience during wax removal, which she did gently and thoroughly. She did the same for the very thorough hearing test she did afterwards and explained the results very carefully. Having diagnosed a significant infection Celeste emailed a preliminary report for my GP (fully booked so I went to a UTC) which led to a prescription for antibiotics which I started taking within a few hours of leaving her. The full report arrived later the same evening and I will forward it to my GP. Friendly, thorough and factual consultation and prompt report. If that could be improved upon. I don't know how.

May 5, 2022
Unprompted review
The Hearing Care Partnership - Seaford logo

Reply from The Hearing Care Partnership - Seaford

Thank you very much for taking the time to share your recent experience, we really appreciate it!

Rated 5 out of 5 stars

The practitioner Celeste was excellent…

The practitioner Celeste was excellent and very knowledgable. Also I have been extremely happy with my hearing aids which have improved the quality of my life.

April 6, 2022
The Hearing Care Partnership - Seaford logo

Reply from The Hearing Care Partnership - Seaford

Thank you very much for your review, we really appreciate it!

Rated 5 out of 5 stars

An entirely positive and pleasant experience

The initial visit was to assess the state of my hearing. This was achieved in stages, first by a simple and painless examination of my outer ear, including taking photos of my eardrums, which were in good condition, then by exposing me to a range of different computer-generated sounds and my responding according to whether I could hear them or not. Each ear was tested separately, and the results were collated by the computer and shown as a scattergram, one for each ear. The expert who conducted the tests explained carefully and in non-tehcnical language what was happening, so it was easy for me to understand where we were going. She explained that the scatter of dots on the screen indicated a level of hearing, in both ears, that was significantly lower than it must have been 50 years ago. I had been aware that my hearing had gradually deteriorated for the last 40 years, probably because of noise levels at work, and the assessment confirmed that there had been a level of heraing loss probably because of irreversible wear and tear on the inner ear. After that a range of options was discussed, and a variety of hearing aids at different price levels, and I made my choice. There was no sales pressure at all, and all the choices were left to me, including the colour of the aid. I asked for silver to match my hair colour, so that the aids would not be too conspicuous. I need not have worried, because on my next visit a few weeks later I tried the aids on and they were virtually invisible - small, incredibly light, and tucked well behind my ears. My expert advised me to try wearing them for 5 hours a day to begin with, but I found I was wearing them all day. I can now hear the phone and the front doorbell; I can hear everything other people say and I can hear everything on television too. I wish I had done this 5 years ago. If there is a negative aspect it is the cost, but I am getting very careful and thorough service, and I will be getting six-monthly checks, to see if my aids need adjusting or servicing. I can't praise the quality of the aids or the service highly enough. It has been an entirely positive and pleasant experience

February 12, 2021
The Hearing Care Partnership - Seaford logo

Reply from The Hearing Care Partnership - Seaford

Thank you so much for your detailed feedback, Rodney. We really appreciate hearing from you and are thrilled you are enjoying life with your new hearing aid and service! We look forward to seeing you again soon.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look