I had ear wax removal in both ears over a couple of appointments. Emily was brilliant throughout—professional, reassuring, and she explained everything clearly. She took the time to make sure all... See more
Company replied
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After suffering hearing loss for almost a year due to wax and infections I found my way to HCP and Holly Proud. Holly was exceptionally supportive, explaining each step of the process so well and my n... See more
I had appointment with Sean at Whitley Bay for wax removal.Every step was explained and carried out professionally .I found the visit very informative especially regarding Tinitus .hearing aids and ea... See more
Company replied
Excellent care given during my appointment today. Very thorough and detailed check on my hearing carried out. Holly is extremely polite, reassuring and careful to explain various procedures underta... See more
Company replied
Company details
Written by the company
The Hearing Care Partnership offers a range of hearing services including our comprehensive free hearing test, hearing aids, and ear wax removal from highly qualified and experienced audiologists and wax clinicians.
Contact info
11 Ilfracombe Gardens, NE26 3ND, Whitley Bay, United Kingdom
- 0191 303 6477
4.3
Excellent
8 reviews
Replied to 85% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I can hear again!
I had ear wax removal in both ears over a couple of appointments. Emily was brilliant throughout—professional, reassuring, and she explained everything clearly. She took the time to make sure all the wax was removed safely and only worked when the wax was soft enough.
Since having the treatment, I can hear so much better and I no longer get any pain.
Thank you, Emily!
November 24, 2025
Unprompted review
Reply from The Hearing Care Partnership - Whitley Bay
We're thrilled to hear about your positive experience with us! Emily will be delighted to hear your kind words. It's fantastic to know that you can hear better and are pain-free now. If you need any further assistance, feel free to reach out.
Most professional care
Excellent care given during my appointment today. Very thorough and detailed check on my hearing carried out. Holly is extremely polite, reassuring and careful to explain various procedures undertaken.
Many thanks,
Rob Nicholson
August 8, 2025
Unprompted review
Reply from The Hearing Care Partnership - Whitley Bay
We're thrilled to hear about your positive experience during your appointment, Rob! Holly and the team will be delighted to hear your feedback. We're here to help, so if you have any more questions or need further assistance, just let us know.
Holly was excellent with my mum
Holly was excellent with my mum. She was patient and explained everything so well. I can’t recommend her highly enough.
November 22, 2024
Unprompted review
Reply from The Hearing Care Partnership - Whitley Bay
We're delighted to hear that Holly provided such excellent care to your mum! We always aim to provide clear explanations and patient-centred care. Thank you for recommending us so highly!
Thorough, clear, professional
A very helpful, friendly and professional examination and discussion with all information explained very clearly. I received an email with my results plus follow up recommendations and a referral to my GP. Excellent communications before, during and after the appointment. Really worthwhile.
May 26, 2023
Unprompted review
Back to a normal life
After suffering hearing loss for almost a year due to wax and infections I found my way to HCP and Holly Proud. Holly was exceptionally supportive, explaining each step of the process so well and my new hearing aids replacing an NHS model are great. I now feel that I have my life back again. The follow up telephone calls and appointments have been high quality and I feel very well served and would not hesitate to make contact should I have a problem. I would highly recommend HCP and Holly.
January 6, 2023
Unprompted review
I had appointment with Sean at Whitley…
I had appointment with Sean at Whitley Bay for wax removal.Every step was explained and carried out professionally .I found the visit very informative especially regarding Tinitus .hearing aids and ear protection and care for swimming.I am happy to recommend .Thankyou Derek
November 28, 2022
Unprompted review
Reply from The Hearing Care Partnership - Whitley Bay
Thank you for taking the time to share your experience with us, we really appreciate it!
Delighted with my new hearing aid
I'm delighted with my new hearing aids. Holly has been especially helpful and easy to work with - she explained everything very clearly, helped me set up the app and answered all my questions.
May 11, 2022
Unprompted review
Reply from The Hearing Care Partnership - Whitley Bay
Thank you for taking the time to share your recent experience with us, Holly will be so pleased to read your lovely feedback!
Reply from The Hearing Care Partnership - Whitley Bay
Thank you!
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