THCServers Global LLC Reviews 39

TrustScore 2 out of 5

2.1

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Rated 1 out of 5 stars

UPDATE ON REPLY: Thanks for replying. I would never have posted a bad review if someone in your company would have listened, I was with you for almost 10 years, you blocked my chat support, what els... See more

Company replied

Rated 1 out of 5 stars

Awful service. A lot of downtimes, always same excuses like updates, updates, updates. At least i am sure there a bigger problems in the server structure which cause these errors. Within the last 30 d... See more

Company replied

Rated 5 out of 5 stars

I moved my Wordpress based website to THCServers from GoDaddy a few months ago and it has been literally flying, ever since. I just assumed Wordpress was a slow CMS platform but the support staff fro... See more

Company replied

Rated 1 out of 5 stars

THCSERVERS . SCAM WEBSITES. DO NOT USE. 1. BLACKLISTED IP 2. HACKING CONTENT IN THEIR SERVERS. 3. THOSE CONTECT GET YOUR DOMAIN BLACKLISTED 4. BAD SUPPORT 5. BAD ADMIN WHO SUSPEND AC... See more

Company replied

Company details

  1. Internet Provider

Written by the company

A better web hosting experience that's faster, safer and more reliable


Contact info

2.1

Poor

TrustScore 2 out of 5

39 reviews

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Rated 1 out of 5 stars

THCSERVERS

THCSERVERS . SCAM WEBSITES. DO NOT USE.

1. BLACKLISTED IP
2. HACKING CONTENT IN THEIR SERVERS.
3. THOSE CONTECT GET YOUR DOMAIN BLACKLISTED
4. BAD SUPPORT
5. BAD ADMIN WHO SUSPEND ACCOUNT BECAUSE YOU TOLD THEM THAT YOUR DOMAIN WAS BLACKLISTED.
6. STEAL CUSTOMERS DATAS

I ADVISE EVERYONE HERE. IF YOU DO NOT WANT YOUR DOMAIN TO BE BLACKLISTED ON GOOGLE.

NEVER HOST YOUR DOMAIN WITH THIS WEBSITE. thcservers.com

They are the worst scammers i have ever seen. Plus they will steal most information from your clients.

April 30, 2019
Unprompted review
THCServers Global LLC logo

Reply from THCServers Global LLC

Hello,

Your account has been found to host illegal content, such as, but not limited to:
- "unchanted" (virus);
- phishing;
- scam;
- impersonating banks
and other activities.

While we have warned you in the past that you, as a Reseller, are directly responsible for the content hosted on our servers (as per our Terms), you have continued to ignore our Terms.

We do not tolerate such behaviors on our servers and while we do understand that sometimes an account can be hacked, after an investigation, we fount that your Reseller account was hosting nothing but illegal content.

As a consequence, the account has been permanently suspended for illegal content and will not be unsuspended.

Regards,

Rated 1 out of 5 stars

Awful service

Awful service. A lot of downtimes, always same excuses like updates, updates, updates. At least i am sure there a bigger problems in the server structure which cause these errors. Within the last 30 days we had around 7 hours offline time an very often very slow online time. Absolutely not recommendable...

April 12, 2019
Unprompted review
THCServers Global LLC logo

Reply from THCServers Global LLC

Hello,

Indeed, we have had some peering issues with one of our servers and a server update problem - which was fixed and we do apologize for the problems caused!

If possible, could you please tell us your domain name so that we may identify your account? Possibly look into the issue to make sure it was the mentioned above issues that caused your downtime? Also, if needed, we can migrate your account to a different server.

Thank you very much!

P.S.: You can also open a ticket from your Client area if you do not wish to disclose any information here.


Rated 1 out of 5 stars

I see many people got scammed by these…

I see many people got scammed by these guys, i shall read first reviews before i buy new hosting :D
SCAMMERS

March 17, 2019
Unprompted review
THCServers Global LLC logo

Reply from THCServers Global LLC

Hello,

We have a 30 days money back guarantee for all our web-hosting services and 7 days money back guarantee for Dedicated Servers.
All our refunds are processed in 30 days (usually less than 5 days).
We do not refund services that have been used against our Terms of Use - such as, but not limited to: Scam, Phishing, Impersonating other companies, Fraud, etc.

We have Customers worldwide whom use our services for years and we stand behind a reputable name . We built our Company based on Trust, Efficiency and Rightness towards all our Customers.

By addressing this issue with a Name that does not appear in our records and not mentioning your service, we cannot determine what caused your service to be suspended. Please do contact us via Ticket or here, in a reply and let us assist you - if needed.
Thank you!

Rated 1 out of 5 stars

SCAM:You buy and they suspend it in a…

SCAM:You buy and they suspend it in a few days, no money back nothing, BE CAREFUL

March 17, 2019
Unprompted review
THCServers Global LLC logo

Reply from THCServers Global LLC

Hello,

We have a 30 days money back guarantee for all our web-hosting services and 7 days money back guarantee for Dedicated Servers.
All our refunds are processed in 30 days (usually less than 5 days).
We do not refund services that have been used against our Terms of Use - such as, but not limited to: Scam, Phishing, Impersonating other companies, Fraud, etc.

We have Customers worldwide whom use our services for years and we stand behind a reputable name . We built our Company based on Trust, Efficiency and Rightness towards all our Customers.

By addressing this issue with a Name that does not appear in our records and not mentioning your service, we cannot determine what caused your service to be suspended. Please do contact us via Ticket or here, in a reply and let us assist you - if needed.
Thank you!

Rated 1 out of 5 stars

They were good once

They were good once, but now they are just shi*ty service, my website is down for 48 hours now and they didnt even care about it. their customer Service is also bad, they dont respond to you. Worst you can get, better take hosting from a reputed company. This company is already destroyed.

August 4, 2018
Unprompted review
Rated 5 out of 5 stars

More than 1 year of good service!

I have made e previous review for THC Servers, 1 year ago. At that time I had hosting with them for 2-3 months and was satisfied with them. After more than 1 year with them, I am as satisfied as ever. I had no problem whatsoever with my account, my webpage is loading fast, I had no downtime. Every time I needed to install a script or an app, the support team helped me without hesitation (I am a bit of a beginner in this kind of stuff). So thumbs up THC team! If everything is working like it has been for now, next year, I will submit another good review for you! :)

September 26, 2016
Unprompted review
Rated 5 out of 5 stars

They solved the problem

EDIT: So they said someone was DDOSing the server i was on and offered to move my account to a different server. Now my site is loading normally and no issues. I am changing my review to full stars because in the past whenever a hosting company went bad, they wouldn't even acknowledge something was wrong and i had to move to a different company. But THCservers actually listened and said there is a problem.

Now let's hope they stay this way for the rest of my term with them lol. But i am pretty pleased right now

I was on their monthly plan for several months and everything was okay. Decided to upgrade to a yearly this month and now it's a miracle if my site even opens up.

Right at this moment, i am downloading files so i could move them to another host and i can't even do that!. The server goes down after 15 minutes then comes back then goes down.

Even when it is online, it is so slow that you give up on it loading at all. My traffic has taken a dive because my site is so slow, no wonder my rankings are suffering.

I am so fedup of this that i am going to open up a paypal dispute and ask for my money back. I don't know anything about their customer service, i don't want to bother with that crap.

Stay away, you will get migraine from dealing with this horrible hosting provider.

August 13, 2016
Unprompted review
THCServers Global LLC logo

Reply from THCServers Global LLC

Hello,

Indeed, we have had some issues with one of our Servers, as one of our recent Clients was getting DDoS.
We've identified the culprit and now everything is fine.

If you have not cancelled your hosting account, please do contact us via Live chat or Ticket system - as you will see, we respond quite quick and solve the issues (less than 10 minutes response time during weekdays, and up to 20 during weekends)

We are sorry for the inconvenience caused.
Thank you!

Rated 1 out of 5 stars

Suspended my site without any warning

I have been using their hosting since the last 6 months and never had any problems with them. Overall they are a good host and their uptimes were great.

However, I was shocked one day when I got an email saying my hosting account has been suspended. When inquiring about why was it suspended, they kept on changing the reasons.

Let's go through the events of the day.

1. I get an email saying my account is suspended, with reason "Suspension Reason: site is serving up redirection links to spam or malware."

2. I contact support.

3. They say they need my documents for ICANN registration. ICANN registration is for domains so I asked them, why do they need it when I have not purchased any domain from them?

4. They realize that they made a wrong reason, then they change their reason and say I am doing "spam".

5. I posted reviews about them everywhere. They panic and reply to me.

6. While I was talking to the support, I even changed the nameservers of that domain to point to another IP address and not their hosting, which means that whatever was going on from that domain will not happen any more. But they were still not willing to reactivate it.

7. I was even ready to pull down that site and just remove all the files.

8. Then they ask me to remove all bad reviews and they will give me the backup.

9. When I refused to remove the bad reviews posted by them, they then change their reason and accuse of being involved in hacking.

Being a hosting company, they need to understand that WordPress comes with a lot of plugins and themes. Although most of them are secured, there can be some which might be a rogue one and do the spamming/malware or whatever it is.

Keeping this aside, I even told them that they can just remove that site, delete all the files if they want. Still they were just sticking to their demand that they want my address and ID proof documents.

Had they demanded it in a better way, I would have been happy to provide them that, however they kept changing their "reason for suspension" which made me feel that something is wrong. They even were saying at some point that there was something going on from some Russian IP address, they have still not given that as well, all they are saying is that I am a hacker and I am this and I am that.

I am a full time web developer and I create websites for people across the world for a living. Had I been a hacker or some sort of rogue person, I wouldn't have even bothered about the suspension and moved on to some other host.

Inspite of all this, they still just need my documents, nothing else, which makes me believe that there is something else going on behind the scenes.

I don't care for the hosting now. I have moved on to some other host since I am not going to waste my time. But I would still continue to review about them coz I have PAID for their service and I have every right to review it, and also that no other innocent person has to face the situation like I had to face.

Thank you.

August 6, 2016
Unprompted review
THCServers Global LLC logo

Reply from THCServers Global LLC

Hello,
You can view the evidence on Spamhaus.org as the website was marked as malicious and sending out malware.

Please see here:
http://prntscr.com/c618af


We've tried contacting the former Client and asked him for verification documents, which he failed to provide. The discussion ended when the former Client started blackmailing us - if we failed to provide him with the website backup he will make bad reviews that target our Company.

He demanded a full backup of the website which we did not provide - we stated that we would provide him the full backup if he would provide us with verification documents or if he would allow us to investigate his files for malicious content.

Thank you,

Rated 5 out of 5 stars

Best one so far

Been with a few cheap webhosting companies so far until I came across THCServers. Best one so far! Different packages all with cPanel and from the cPanel you can install lots of programs ( I really meant when i said LOTS) . All programs are 1 2 clicks install and if you have any problem/question support is always there to help you out. Thank you guys, you are the best

July 25, 2016
Unprompted review
Rated 5 out of 5 stars

Pleasantly surprised

I recently got a web hosting plan with THC SERVERS mainly because my previous host didn't have a firewall and my website was hacked 3 times and also it was loading slow.

Now I am happy to see that my website is loading faster, but what I was surprised of was their support which helped me install and configure a rather complicated ( for me ) WordPress plugin even tho I got one their smallest plan.

March 14, 2016
Unprompted review
Rated 5 out of 5 stars

THCServers is the best

Just want to let you know the support I have received has been fantastic! I believe I met the entire team and each one has been courteous and extremely knowledgeable . When I was selecting a web host, I knew I would need support which is why I selected THCServers. My most recent encounter was with Andrew. He helped me through a database error very very fast. Also, a very strog reason for choosing THCServers was that they offer unlimited mysql databases on every plan, even php.ini modifications that i can made by myself within my cPanel account. Overall, i think i made the best choice and i won't leave THC very soon.

January 13, 2016
Unprompted review
Rated 5 out of 5 stars

A very reliable hosting company

A few weeks ago, i decided to leave my old hosting provider and look up for a new one.I chose THCServers and all i can say is i am more than happy that i am their customer. Until now, i didn't have any downtime, their Live Chat agents are A+ and also ( the best plus, in my opinion, they offer free migration ). Overall, THCServers is a good and a reliable hosting company which i strongly recommend.

January 6, 2016
Unprompted review
Rated 1 out of 5 stars

Terrible service, deleted all my files

I had a terrible time with THC Servers.

One day, out of the blue they simply deleted my account, all my files and emails. I was only a few months into a 12 month paid-in-advance package.

When I complained they were totally unrepentant.

It turns out their reason was a couple of people complained about my site on a third party forum. That, a little customer dissatisfaction, was enough for them to delete everything without even contacting me.

It's scary to think they would delete an entire account, paid for in advance, because a negative review.

November 9, 2015
Unprompted review
Rated 5 out of 5 stars

Great servers with great prices

Never experienced so good servers to that price before. It's so cheap and you get a sick amount of memory, FTP accounts, sub domains and a lot more. You cant run huge sites on them, though. But smaller sites are perfects

September 25, 2014
Unprompted review

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