Hi Jeff,
We’re sorry to hear about your experience, but we’d like to clarify a few key points:
1. Your order was correctly packed and shipped, which has been verified through our dispatch footage. Any issue with an open package occurred during transit and is the responsibility of the courier, not us.
2. You declined shipping insurance at checkout, meaning that any loss or damage during transit falls under the courier’s policies, not ours. Insurance is always an option for added protection, and we encourage customers to use it for high-value items.
3. The value on the package was required by law. International shipping regulations mandate that all shipments declare their contents and value for customs purposes. This is not something we have control over, and suggesting otherwise is misleading.
Additionally, via email, you explicitly stated that you would leave the “worst review possible” if we did not compensate you. Attempting to coerce a business into providing a refund or replacement outside of policy through negative reviews is not a fair or ethical practice. Reviews should reflect an honest experience, not be used as leverage.
While we understand your frustration, attempting to hold our business accountable for courier issues or for a personal decision not to insure your shipment is unreasonable. We always recommend shipping insurance for high-value items to protect against issues beyond our control.
We appreciate feedback from all customers, but we also stand firmly by our policies, which are clearly stated at checkout.