Shelley was fantastic. Really went above and beyond to try and help me and my family with our short notice emergency move, could not have asked for better and more responsive support
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We used Eurogroup for our move from Saudi Arabia to the UK. The entire experience was great. They kept me updated on the progress from Saudi Arabia to the UK including dates and timings. A special men... See more
Company replied
We did two moves with Eurogroup: the UK end of a move from the US, and a subsequent move within the UK. The crews on the day were great: hard-working, cheerful and helpful. Everything arrived intact... See more
Company replied
We were recommended to contact Eurogroup by our friends who have moved with them a few times. They called me straight away after I emailed to request a quote. Jordan met us for the survey the next day... See more
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Company details
Written by the company
Domestic and International relocation has been our area of expertise since opening over 25 years ago. The EUROGROUP and all the people who make us what we are, are dedicated to delivering a high quality service in the home moving industry with the knowledge and experience of our move managers forming the foundation of every move project we undertake. Whether our customers are moving home within the UK, throughout Europe or around the world, we listen to what they want, guide them on what they may need and work in partnership with them to provide the best solutions whether their move is straight forward or very complex. With offices in the UK, France, USA and a trusted partner network around the world, we are yet to come across a move we are unable to accommodate carrying out in excess of 8,000 moves per year. Whilst no two moves are the same, our move mangers continually demonstrate a genuine care and attention to our customers’ needs. This has created a strong level of trust among our customers, strengthened our reputation in the moving industry and has made us stand out among our competitors.
Contact info
74-75 Fred Dannatt Road, IP28 7RD, Mildenhall, United Kingdom
- +441638 515335
- info@the-eurogroup.com
- the-eurogroup.com
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The service we received from Eurogroup…
The service we received from Eurogroup was excellent. Frankie Hand kept us informed and up to date throughout the delivery process. Thank you so much for the smooth delivery of our goods.
Best experience ever
Best experience ever ! I relocated from the US to the UK right in the midst of the pandemic, because of the timing of my move my relocation became quite difficult & very stressful.
I contacted Ms. Frankie Hand who from our initial contact to the follow up after delivery of my goods she was professional but at the same time personable and empathetic of my plight, she went above & beyond to assist me and she did far above my expectations, and saying thank you by no means expresses how I really feel.
The 2 young men that delivered my goods too me were also very personable & professional it was wonderful meeting them.
I would not hesitate to recommend this company for your relocation needs, you won't be sorry!!
Best in the business !
I am more than pleased to provide a review for Eurogroup , who recently helped me relocate some of my personal possessions home after a spell overseas . They were true professionals from start to finish Frankie worked tirelessly to help and support where needed and her expertise was invaluable in helping me navigate the complicated repatriation process. I will recommend 100 % and in fact I am already trying to work with them again on other things !!! Just fab...
Excellent company
Excellent company. Very efficient and friendly staff. Highly recommend them.
Excellent service and communication all…
Excellent service and communication all the way through the transportation of the freight. I was really impressed with the level of service and communication and personal care taken to ensure I was happy with arrangements. The delivery after customs was prompt and efficient again with good communication by email and mobile. Excellent I would recommend to others. Thank you for the ease and stress free way it was managed.
Highly recommended
Highly recommended. From the moment the goods were packed and shipped, we have had constant communication with EuroGroup. Frankie has been brilliant in communicating with status updates. The goods were packaged wrapped with care. Delivered and unpacked with the same care. Waste taken away. All I can say is a massive thank you Frankie.
Thank you!!
We recently moved to the UK from South Africa - EuroGroup managed everything on this side. This is already a stressful endeavour, amplified by the recent international turmoil and delays experienced everywhere as a result of the pandemic.
Throughout this period, EuroGroup and in particular Frankie Hand provided fantastic support. The feedback we received was always timely and friendly and Frankie went above and beyond to ensure our expectations are managed and met.
Really grateful to have such professional support - would recommend their services to anyone taking on the challenge of an international move.
Great service
Great service. Frankie Hand was great at communicating and the movers were helpful, friendly and professional. Would definitely use again.
We would highly recommend Eurogroup for…
We would highly recommend Eurogroup for your international or domestic move or shipping. The whole team has been absolutely fabulous. Customer service has been exceptional; communication and updates were timely; delivery was exactly on time and the lads were very nice! We have been very pleased with the service all around and found Eurogroup really lovely to work with!
Frankie Hand was awesome
Frankie Hand was awesome. Super fast responses every time I emailed. I feel like she became a friend during the whole moving experience. We had some ups and downs, as is usual in moving house but she was amazing. Thanks Frankie!
Fantastic service by Frankie!
Fantastic service all round! Special shoutout to Frankie who was working in the office and was excellent. I was a difficult customer constantly chasing for updates and she was extremely responsive and supportive throughout the whole process. One of the best customer service experiences, thank you Frankie!
thank you
the whole process from the initial contact via my packing agents in Singapore to the final delivery at my residence in UK has been seamless and totally satisfactory
I have been kept informed at every stage of the process by Eurogroup and in particular Frankie Hand who has handled the operation
Well done Frankie Hand at Eurogroup
I’ve been travelling all over the world for the last 25 years and, without a doubt, the service provided by Eurogroup on this last move from Oman was one of the best. Frankie Hand coordinated everything so perfectly and was always 10 steps ahead keeping me informed of status. Thank you!
Relocation from California USA to Berkshire UK
Eurogroup assisted with my relocation from the West Coast of the USA to Berkshire UK. They were the appointed UK agent that the international shipping company I contracted with in the US used at the final destination location of my shipment. I didn't engage Eurogroup directly myself, however I certainly would do in the future if I ever needed to because the service they provided was excellent and I would definitely recommend them.
The person I dealt with at Eurogroup was a lady called Frankie Hand. She first reached out to me a few days before my shipment was due into port in the UK. From that point to the day of delivery of my consignment, Frankie has consistently kept me informed, up-to-date and fully aware of the status of my shipment. I don't think there is anything she could have done to have made the process easier and there is nothing I can fault with the service she provided.
I would have no hesitation at all in recommending Eurogroup, and I appreciate the help and service Frankie gave me.
Eurogroup were on time
Eurogroup were on time, efficient, professional, well mannered and careful with our move.
Communication was excellent. Ms Frankie Hand was an absolute pleasure to deal with.
I wouldn't hesitate to recomend Eurogroup and would use them again .
Many thanks to all involved.
Excellent service and customer care!
I used Eurogroup International Movers to relocate from the USA to the UK. Having moved internationally twice before and the headache I endured throughout it, I was not looking forward to our final move. I have to say I was blown away at the service we received. Frankie Hand dealt with our move with absolute professionalism and what a pleasure she was to deal with. She kept us in the loop from start to end always responding to our email queries the same day (often within a half hour) and helped make our move smooth and stress-free. Words cannot express how happy we were with her level of customer care. Should I ever need to move internationally again, I would 100% use Eurogroup International and I would be more than happy to recommend their service to anyone else looking to make such a move. Thank you so much Frankie!
Kelly Wright
A very good experience
Our experience with your company from our initial communications through to the delivery was faultless. Service has been attentive and efficient, The delivery driver was punctual, very friendly and went above and beyond.
A 5 star experience - thank you!
Excellent service from start to finish
Excellent service from start to finish. Updated and informed at every step of the way even during the COVID 19 pandemic. All staff who I dealt with were professional, knowledgeable and wanted to ensure that I had a smooth experience with my shipment. Frankie Hand was particularly helpful at the UK end. I will definitely recommend you to friends.
Professional service
The company were responsible for the final stage of our US to UK shipping. We had excellent communication from the coordinator Frankie and efficient service from the crew on the day of delivery. Would highly recommend their services.
The best!!
They are experienced, polite, efficient, on time and fast.
Price wise, they were amongst the cheap ones. So in combination with their impeccable service my value for money was high and they also exceeded my expectations.
The point person (Frankie Hand) was updating me on a weekly basis which was nice and very thoughtful. It showed that they haven't forgotten about you and that they're monitoring our shipment. During the Covid-19 circumstances this was very nice. I truly had peace of mind. Typically you don't get any when you are relocating.
I recommend them 100%.
If ever move again (hopefully not) they will be my number one choice.
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