Although it took a while for the bag to arrive (apparently customs checked it), I was very happy with it on holiday. I mainly used it for onboard items but on the way back it proved its worth as our R... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
This bag does exactly what it promises - it holds heaps, is very well-made and folds up. I used it as an on board overnight bag on a train trip when I had to stash my big bag. I fitted all I needed w... See more
Company replied
When one of my Foldie sling bags started to look frayed where the strap and bag met I wrote to Foldie as the bag had light use and was less than 6 months old. They quickly replied requesting a photo... See more
Company replied
Love my FOLDIE & girlfriend who I gifted the second one agrees. Her bag presently enjoying Paris & mine has just returned from China. Quality product I trust with everything & popping under seat or ea... See more
Company replied
Company details
Written by the company
The Foldie is a foldable travel bag that comes as a tiny square pouch. It expands into a large travel tote that has plenty of room for any kind of trip. The Foldie is perfect for traveling by airplane, on long road trips, visiting family on weekends, cruise vacations, working out at the gym, and so much more. One bag to fit all your needs! All orders get shipped from our five U.S.-based warehouses.
Contact info
251 Little falls drive, 19808, Wilmington, United States
- 19034857202
- support@the-foldie.com
- the-foldie.com
4.4
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 39% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Order this product on 4th April and no…
Order this product on 4th April and no sign of it yet. I've had emails saying on its way.......but when
April 4, 2026
I ordered & was charged in January &…
I ordered & was charged in January & have not received & can not contact anyone to help! They took my money but no product! No tracking number or proof of mailing! Do NOT ORDER!
January 28, 2026
Unprompted review
I love my Purple CrossBody Foldie
I love my Purple CrossBody Foldie (as well as its Replacement since the Strap of my previous one unexpectedly Broke after around eight months so I guess Daily Usage takes its toll) Excellent Customer Service because I enquired about their Refund/Exchange Policy only to be Shipped a Replacement at No Extra Cost since within Year's Warranty, Brilliant Product which fits all my Daily Essentials and sometimes even a 500ml Drinks Bottle, would deffo Recommend ^^
March 28, 2026
Unprompted review
Reply from The Foldie
Hi E Smith,
Thank you so much for your detailed and thoughtful review! 🌟 We’re really glad to hear that you love your Purple Crossbody Foldie and that it fits all your daily essentials so well.
We also appreciate you sharing your experience with the strap — and we’re happy our team could quickly arrange a replacement for you under warranty. Making things right for our customers is always a top priority.
Thank you again for your recommendation and support — it truly means a lot!
Warm regards,
Hamza
The Foldie Team
Has now arrived
Order now arrived product as expected. I would suggest Foldie review their communications system. Being asked to submit a review of the product a week before order arrives leaves one anxious that order has gone missing. Don't ask for a review until you are certain the order has been delivered.
April 11, 2026
Reply from The Foldie
Hi Celia💛
We’re really sorry for the worry and completely understand your frustration 🙏
Just to reassure you, UK shipping normally takes 4–8 business days, and I checked your tracking — your parcel is already with Royal Mail and is scheduled for delivery on 14th April ✨
https://www.royalmail.com/track-your-item#/tracking-results/IW783585355GB
This means your order is safely on the way, and the tracking should begin updating properly as it moves through the final delivery stage with Royal Mail 💙
Since your parcel is already confirmed in transit and due very soon, we’d really appreciate it if you could kindly update or remove the 1-star Trustpilot review once it arrives safely 🙏✨ It would truly mean a lot to our small team.
Thank you so much for your patience 💛
Long wait for delivery
Finally arrived and appears fit for purpose - however delivery took longer than expected. Website states the item would be packed and dispatched within 24 hours although it took 3 days for that to happen and then items were in transit for another week. I hadn't realised that the items would be shipped from China.
April 3, 2026
I love my Foldie bags
I love my Foldie bags. I own three travel bags, two makeup bags, and a couple of sling bags. I just spent three days snorkeling in French Polynesia. My travel bag was perfect to haul around my snorkel gear, beach towel, and snacks. The bag kept dry what I wanted to keep dry in the bottom of the boat. The “ wet pocket “ was perfect for protecting my phone.
March 28, 2026
Unprompted review
Reply from The Foldie
Hi Joy,
Thank you so much for the 5-star review!
It sounds like you had an amazing time in French Polynesia, and we’re thrilled to hear your Foldie bags were the perfect companions for your snorkeling gear. We love that the wet pocket kept your phone safe and dry!
Safe travels on your next adventure!
Best regards,
Hamza The Foldie Team
Foldie bags
I just got my 2 Foldies. I'm excited about using them, as I'm a pet sitter and I'm usually packing a bulky suitcase. Now I can pack all I need in my Foldie instead. I love the vibrant colors. Next I'm going to order the crossbody for easy hands-free shopping.
Thank you.
April 6, 2026
Unprompted review
Reply from The Foldie
Hi Nancy,
Thank you so much for the 5-star review!
We're so excited to hear that your new Foldies are replacing your bulky suitcases for your pet-sitting trips. It sounds like they'll make packing much easier, and we're glad you love the vibrant colors!
The crossbody bag will be a fantastic addition for hands-free shopping. We can't wait for you to try it!
Best regards,
Hamza The Foldie Team
2 bags for the price of 1!
I recently bought 2 bags for a trip to South Africa and I can honestly say they were probably the best purchase for the trip that I made. They fold up so easily that they take up no luggage space and they were so versatile and easy to use plus I loved how safe they feel with the zip lock etc. I know that they will be used so often not just abroad but at home too.
April 9, 2026
Unprompted review
Reply from The Foldie
Hi Karen,
Thank you so much for the 5-star review!
We are thrilled to hear that your Foldies were your best purchase for your trip to South Africa. It’s great to know that the compact design and security features made your travels easier and more secure. We’re sure they’ll be just as useful for your adventures back at home!
Safe travels!
Best regards,
Hamza The Foldie Team
I now have 2 sets
I now have 2 sets, the long bags, that I use every day around town; and the front carrier for when I go on holiday. They are really great.
I am now waiting for the large hold-all’s to be delivered.
April 7, 2026
Reply from The Foldie
Hi Ailsa,
Thank you so much for the 5-star review!
It’s wonderful to hear that you’re getting so much use out of your Foldies, both for daily life and your holidays. We are thrilled that you’ve expanded your collection!
Your large holdalls are on the way, and we hope you love them just as much as your other sets.
Best regards,
Hamza The Foldie Team
Really good value, and good design
I took advantage of the 2 for 1 offer, and I definitely don't regret it. They are strong, well-made, and small enough to be very portable, while still large enough to carry all I need from day to day. RFID safe and slash-resistant is the icing on the cake. I can recommend these bags with no qualms.
March 26, 2026
Unprompted review
Reply from The Foldie
Hi Hazel,
Thank you so much for the 5-star review!
We're thrilled to hear you're enjoying the 2-for-1 offer and that the design meets your needs. It's great to know the RFID and slash-resistant features give you that extra peace of mind for your daily use.
We truly appreciate the recommendation!
Best regards,
Hamza The Foldie Team
The foldie products are awesome I have…
The foldie products are awesome I have many. I have three bags of my own and have given many as gifts. The backpack is awesome and the sling bags are a perfect size for so many items when traveling they are my favorite. I also have the toiletry bags and the compression packing cubes and are impressed with the quality of all products.
April 7, 2026
Reply from The Foldie
Hi Lori,
Thank you so much for the glowing review!
We are thrilled to hear that you’ve made The Foldie such a big part of your travels and even shared them as gifts. It's wonderful to know that the backpack, sling bags, and our packing accessories are all meeting your expectations for quality and convenience.
We truly appreciate your continued support and loyalty!
Best regards,
Hamza The Foldie Team
Not received
Still waiting for delivery so the email requesting review is somewhat premature
April 7, 2026
Reply from The Foldie
Hi Laura💛
Thanks for your patience, and we completely understand why that review request felt premature 🙏
I’ve just checked again, and your parcel is now showing as delivered by Royal Mail ✨
As the order has now safely arrived, we’d really appreciate it if you could kindly remove or update the review when you get a moment 💙 It truly means a lot to our small team and helps other customers shop with confidence.
Thank you again for your patience and support 💛
I love mine I got cross over bags 1 red…
I love mine I got cross over bags 1 red and a grey one very light weight going away next week on a hen do these are coming with me .they took a little longer to arrive than expected. But got email as soon as they were on there way .
April 7, 2026
Unprompted review
Reply from The Foldie
Hi Julie,
Thank you so much for the 5-star review!
We're thrilled to hear you love your new red and grey crossbody bags. They are perfect for staying light on your feet, especially for a fun trip like a hen do!
We apologize for the slight delay in shipping, but we're glad our email updates kept you informed along the way. Have an amazing time on your trip next week!
Best regards,
Hamza The Foldie Team
The bag looks really useful with loads…
The bag looks really useful with loads of space to pack things. I bought it as I am travelling between cities in Germany and want a light weight one.
I contacted the Foldie team by email with a question about delivery. They answered promptly and were lovely.
Definitely recommend them
Very happy
April 6, 2026
Unprompted review
Reply from The Foldie
Hi Sharon,
Thank you so much for the 5-star review!
We're thrilled to hear you're happy with the space and lightweight design of your Foldie. It sounds like it will be the perfect companion for your travels through Germany!
It was a pleasure assisting you with your delivery question, and we're so glad we could help. Thank you for the recommendation, and have a wonderful trip!
Best regards,
Hamza The Foldie Team
I clearly ordered as Mrs Theresa…
I clearly ordered as Mrs Theresa McPoland and you have asked my opinion as from Mr E McPoland who is deceased?
Ordering was not difficult
April 3, 2026
Reply from The Foldie
Hi Mrs. McPoland,
Thank you for bringing this to our attention, and please accept our sincerest apologies for this error. We are very sorry for the distress this must have caused you.
We will look into our system immediately to ensure your details are updated correctly and to prevent this from happening again. We truly appreciate your feedback regarding the ordering process and are glad to hear it was straightforward.
Thank you for your patience and understanding.
Best regards,
Hamza The Foldie Team
Reply from The Foldie
Hi Olga💛
We’re sorry for the concern and completely understand your frustration.
Please note that UK shipping typically takes 4–8 business days ✨ Your order is currently in transit, and we have resent your tracking details to your email so you can follow the latest updates.
We kindly ask for a little more patience while it makes its way to you 💙 Once it arrives, we’d truly appreciate it if you could consider removing your review based on the resolution.
Thank you so much for your understanding 🙏
I love all my Foldie bags
I love all my Foldie bags! I’ve shared with my kids and they love them too!
April 4, 2026
Unprompted review
Reply from The Foldie
Hi Debbie,
Thank you so much for the 5-star review!
We’re thrilled to hear that you love your Foldie bags and that your kids are fans of them too! There’s nothing we love more than hearing that our products are being enjoyed by the whole family.
Thank you for sharing the Foldie love!
Best regards,
Hamza The Foldie Team
Tiny bits of wire sticking out of the strap.
Foldie sling bag is pretty much as advertised however the one that I have begun to use has been causing problems due to tiny bits of wire sticking out of the strap. This is painful and difficult to locate and so it has taken a while to clarify the problem.
Having contacted the Foldie company regarding this problem they have been helpful in arranging a replacement for the faulty sling bag. I am currently awaiting delivery.
April 2, 2026
Unprompted review
Love the Foldie and colors.
I have had my Foldie for a couple of years now and have flown a lot over the years. It has a sleeve that it will slide over your luggage handle which is convenient and fits perfectly under the seat so that you don't have to put it in the overhead bin. I also use it if I am going away for a couple of days. Holds plenty of clothes. I also have the Foldie crossbody bag which I love
April 2, 2026
Unprompted review
Reply from The Foldie
Hi Carolyn,
Thank you so much for the 5-star review!
It is wonderful to hear that you have been using your Foldie for a couple of years now. We're so glad the luggage sleeve and under-seat sizing have made your flights more convenient! It’s also great to know that it’s your go-to for weekend trips and that you're loving the crossbody bag as well.
Thank you for being such a loyal customer and for sharing your experience!
Best regards,
Hamza The Foldie Team
Buy One Get One Free offer
I ordered two of these with a Buy One/Get One Free offer. I am glad I did. If I hadn't ordered one for my husband, he would have stolen mine! What I like the most is they will fold flat when not in use. Very sturdy workmanship in the manufacturing of this product and water resistant! Great for when my husband will spill his in-flight coffee on it.
March 25, 2026
Unprompted review
Reply from The Foldie
Hi there,
Thank you so much for the 5-star review!
We're so glad you took advantage of the 2-for-1 offer—it sounds like it saved your bag from being "borrowed" by your husband! It’s great to hear that the sturdy, water-resistant design is ready to handle those in-flight coffee spills, and we're happy the folding feature is working well for you.
Safe travels to you both!
Best regards,
Hamza The Foldie Team
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