The Foldie  Reviews 2,055

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 940 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their quality, noting they are well-made, practical, and stylish, often exceeding expectations for what they can hold. Many appreciate the bags' ability to fit under airplane seats and their security features, making them ideal for travel. The customer service is frequently highlighted as excellent, with quick and helpful responses to inquiries and issues. However, some customers also noted issues with delivery times, which occasionally took longer than expected, and some experienced problems with product quality, such as stitching coming undone or items appearing cheap. A few other people also felt that the customer service was unhelpful when dealing with faulty goods or lost orders, leading to frustration.

What people talk about most

Product

Customers consistently note positive experiences with product, praising the excellent quality, versatility,... See more

Quality

Reviewers mention positive feedback about quality, with many praising the excellent quality of the products,... See more

Order

Users describe ambiguous interactions with order, with some customers finding the ordering process easy and... See more

Delivery service

Clients share ambiguous opinions on delivery service, with many reviewers praising fast delivery times and... See more

Customer service

People report positive experiences with customer service, often describing agents as friendly, responsive,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Although it took a while for the bag to arrive (apparently customs checked it), I was very happy with it on holiday. I mainly used it for onboard items but on the way back it proved its worth as our R... See more

Company replied

Rated 4 out of 5 stars

This bag does exactly what it promises - it holds heaps, is very well-made and folds up. I used it as an on board overnight bag on a train trip when I had to stash my big bag. I fitted all I needed w... See more

Company replied

Rated 5 out of 5 stars

When one of my Foldie sling bags started to look frayed where the strap and bag met I wrote to Foldie as the bag had light use and was less than 6 months old. They quickly replied requesting a photo... See more

Company replied

Rated 5 out of 5 stars

Love my FOLDIE & girlfriend who I gifted the second one agrees. Her bag presently enjoying Paris & mine has just returned from China. Quality product I trust with everything & popping under seat or ea... See more

Company replied


Company details

  1. Bags and Luggage Store

Written by the company

The Foldie is a foldable travel bag that comes as a tiny square pouch. It expands into a large travel tote that has plenty of room for any kind of trip. The Foldie is perfect for traveling by airplane, on long road trips, visiting family on weekends, cruise vacations, working out at the gym, and so much more. One bag to fit all your needs! All orders get shipped from our five U.S.-based warehouses.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 39% of negative reviews

Typically replies within 2 weeks

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Rated 4 out of 5 stars

Enough room

Enough room, just used it on a quick hop, but the real test will be this summer when we pack it up for a week trip to Chicago and a overseas flight to Italy, looking forward to see how it handles the wife's tablet, sweater, blankie and water bottle along with her other essential flying gear. I like the tag along crossbody myself for the access to the wallet and phone and room for the earbuds.

May 18, 2026
Unprompted review
The Foldie  logo

Reply from The Foldie

Hi Burt,

Thank you for the 5-star review!

It is great to hear that your Foldie passed the first test on your quick hop! We are excited for it to take on the real challenge this summer. It sounds like it will have its hands full with your wife's flight essentials for Chicago and Italy, and we are confident it will handle the tablet, sweater, blankie, and water bottle perfectly. It is also wonderful to hear that you are enjoying the quick-access convenience of the tag-along cross-body bag for your own essentials!

We hope you both have an absolutely incredible summer trip to Chicago and a fantastic overseas flight to Italy!

Best regards,

Hamza he Foldie Team

Rated 5 out of 5 stars

Quick and reliable service

Quick and reliable service. Great products for travelling.

April 29, 2026
The Foldie  logo

Reply from The Foldie

Hi Donatella,

Thank you so much for the 5-star review!

We are delighted to hear that you experienced quick and reliable service, and that you find our products great for traveling.

Thank you for your wonderful support!

Best regards,

Hamza The Foldie Team

Rated 1 out of 5 stars

Poor quality stitching

Received the foldie bag as a gift from a friend who knows how much I love to travel. The bag looked great and I was so excited when I finally got to use it a couple months later, but after just one trip the shoulder strap stitching came undone. I tried to get it replaced under the warranty, but since it was a gift I didn’t have all the order info And was denied. Super bummed!

April 24, 2026
Unprompted review
Rated 4 out of 5 stars

Easy to order and a great quality bag

Easy to order and a great quality bag, very handy and bigger than it looks. The only downside is that it took longer than advertised for delivery (about a week, but not too long). I would definitely recommend.

April 29, 2026
The Foldie  logo

Reply from The Foldie

Hi Susie-woo,

Thank you for the 5-star review!

We are glad to hear that you found the ordering process easy and that you are happy with the great quality and spacious design of your new bag.

We appreciate your honest feedback regarding the delivery time taking about a week. We always strive to get orders out as quickly as possible, and we will keep working on improving our shipping times. We are so glad to hear it was still worth the short wait!

Thank you so much for your wonderful support and recommendation!

Best regards,

Hamza The Foldie Team

Rated 5 out of 5 stars

I have purchased the bags mainly for when I take my dog out.

I have purchased the bags mainly for when I take my dog out for a walk twice a day. I love the room it has for everything I take including a ball, treats, poo bags & my mobile phone. It's so roomy & so well made & I love it. I will use the second one when I go shopping. I am so pleased with them.

April 29, 2026
The Foldie  logo

Reply from The Foldie

Hi Mrs. Knowles,

Thank you so much for the 5-star review!

We are delighted to hear that your Foldies are the perfect companions for your daily dog walks, with plenty of room for all the essentials like treats, a ball, and your phone. It is wonderful to know you find them so well-made and that the second one will be coming along on your shopping trips!

Thank you for your lovely support and for sharing how you use your bags!

Best regards,

Hamza The Foldie Team

Rated 5 out of 5 stars

Great customer service

I have several foldie products as I really like the brand. Unfortunately 2 of the rucksacks stitching came away. However, the customer service department was excellent and these were replaced so swiftly.

April 29, 2026
The Foldie  logo

Reply from The Foldie

Hi Katelyn,

Thank you so much for your 5-star review and for being a loyal fan of our brand!

While we are very sorry to hear about the issue with the rucksack stitching, we are delighted that our customer service team was able to resolve it and get your replacements to you so quickly.

Thank you for your wonderful support, and we hope you continue to enjoy your Foldie products!

Best regards,

Hamza The Foldie Team

Rated 5 out of 5 stars

Prompt service

Prompt service, reasonable prices and very good quality products, make this firm a reliable choice.
My granddaughters( 22, 19, and 17) loved their sling bags.

April 29, 2026
The Foldie  logo

Reply from The Foldie

Hi Margaret,

Thank you so much for the 5-star review!

We are delighted to hear that your granddaughters loved their sling bags, and that you enjoyed our prompt service, reasonable prices, and product quality. Knowing we are a reliable choice for you means a lot to us!

Thank you for your wonderful support and for sharing the Foldie love with your family!

Best regards,

Hamza The Foldie Team

Rated 5 out of 5 stars

Very satisfied with the product is exactly as they said.

I had been seeing their adds over my network, FB etc and kept watching the add. As I travel o/seas from time to time I thought I would buy 2 for one Foldie Bags. I was most impressed when they arrived. I have now gifted my daughter one. I am now puchasing 2 of their cross body shoulder bags, one for me personally and another for 1 of my grand daughters. I am now awaiting on confirmation when the black one are in stock so I can buy another 2 for my other grand daughters.

May 18, 2026
Unprompted review
Rated 5 out of 5 stars

I love these bags!!

I love these bags!!! I have bought them last year and recently for myself, my children and grandchildren and they all love them. Particularly because of the great range of colours available. We have used them both here and overseas and they are so good, that you don’t need any other luggage!
We have the Travel bag with the extension at the base; the small Crossover bag for our valuables and I have just bought the Sling shoulder bag.
All these bags are well made, strong and also designed to look good!

June 23, 2025
Unprompted review
Rated 5 out of 5 stars

Perfect for busy city break

Ordered 2 on BOGOF for my husband & myself for a trip to Rome -notorious for pickpockets & you need to carry your passport to enter all the historical sites Great value, very well made & delivery was quick Surprising how much you can get in them & felt safe whilst out & about amongst crowds Also while you're eating unobtrusive to leave on & keep close & in sight

May 10, 2026
Unprompted review
Rated 5 out of 5 stars

I had seen a lot of advertisements on…

I had seen a lot of advertisements on social media for Foldie and their variety of products. I bought their crossbody bag as a bogof for a recent trip to Paris. I was blown away how much I could fit into it. The zip on the back held my passport and money and the large pocket held a standard size water bottle, umbrella, the essentials of a woman and still had room. The card holders were a bonus too. The carabena lock was an added security bonus and gave me reassurance that I wasn't going to get picked pocketed. it was so comfortable to wear too.
I also purchased the cosmetic bag which surprisingly holds a lot and stand open for easy access. The best part for me is the bottom of the bag that holds 5 makeup brushes. I love that they are separated and are stored at full size without bending bristles. I also purchased the electronic storage bag which is great. It's compact and stores a lot. Delivery was standard but the products are great

May 7, 2026
Unprompted review
Rated 1 out of 5 stars

Why no replacement allowed?

I was given an original Foldie bag in a colour that is not suitable. Foldie would not let me swap for same bag in another colour. Why not? It is current product. Such a poor response from a so-called reputable company. I would not recommend based on this.

February 9, 2026
Unprompted review
Rated 1 out of 5 stars

Absolute con!!

Having bought 2 sling bags assuming I could return them if not suitable, when I requested a full refund, I was told that each return would be subject to an 8$ inspection fee PLUS return postage which would be at international rate!! So much for easy 60 day returns.

DO NOT USE!

May 15, 2026
Unprompted review
Rated 5 out of 5 stars

I have two of these bags

I have two of these bags, and they have become my husband's and mine "go to" bags for packing. We prefer driving, and these bags with their soft sides make pacing in the car so much easier. They have held up well in all our travels, and are easy to store when not in use. I highly recommend these travel bags!

May 18, 2025
Unprompted review
Rated 5 out of 5 stars

I have several foldie bags and I love…

I have several foldie bags and I love them! I bought both the travel bag and the cross body in several different colors. The travel bag is super easy to fold and light to travel with. I take it with me when I fly internationally to store extra stuff I buy while abroad. It counts as a personal item. I put my cross body inside of it when I board the plane so as to not get questioned for having too many items. The travel bag is very roomy, I can stuff a lot of items in it! The cross body is also very roomy, super light and adds several layers of safety with the cross body design, the RFID credit card pockets and the clip that attaches to the zipper pulls. The colors are super cute, very vibrant. For a neutral color that goes with everything I recommend the beige. I use mine regularly, not just while on vacation. Helps my back for sure! Also, they are very light, so easy to carry extras in a suitcase.

May 15, 2026
Unprompted review
Rated 5 out of 5 stars

Quality Performance

Arrived quickly. Colors are brilliant! I bought four sets! Quality is exceptional. Circumstances caused me to need to check my yellow bag. I thought it would be ruined. Came off the carousel filthy but intact! Tossed in the washer and it looks brand new! Not a snag or a blemish! I love this bag! Fit a week’s worth of my chilly weather clothes! Amazing!

April 24, 2026
Unprompted review
Rated 5 out of 5 stars

The Foldie was perfect...

The Foldie was perfect for our recent trip to Italy. Visited several cities, (Lake Garda, Verona and Venice), the safety features made us feel very secure. Quality and product was great. Plenty of space and well thought out design. Would definitely look at buying other products from the range.

May 2, 2026
Unprompted review

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