I finally - after 4 months - received my watch - and I’m satisfied with it. The company wouldn’t refund my money - they answered all my emails promptly and politely - and after 3 months they offered... See more
Company replied
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Sleep monitoring, blood pressure and other health related features are so inaccurate. Husband got one too. He is a bad sleeper yet according to the watch he averages 8 to 9 hours! The only good thi... See more
Company replied
The support from Arianne was timely and helpful.She answered promptly and kept the conversation going until we were satisfied.
Absolutely shocking piece of kit worked OK for the first few weeks even though the analytics are all over the place especially the sleep tracker but now the actual watch isn't even tracking any of my... See more
Company replied
Company details
Written by the company
The HealthWatch is a family-run business based in Canada, built on the belief that health tools should be simple, affordable, and empowering. We specialize in easy-to-use smartwatches designed to support heart health, sleep, fitness, and overall well-being—especially for older adults who want a clear picture of their daily health. Our goal is to take the guesswork out of wellness. We know technology can feel overwhelming, so we put care into offering simple setup guides, friendly support, and a return policy that we’re always working to make clearer and easier. We’ve helped thousands of people feel more connected to their health—and that makes us proud. We’re not a giant corporation—we’re a small team that genuinely listens. In the past, we’ve had some challenges with shipping times and setup issues. We take that feedback seriously and have worked hard to improve our delivery process, user experience, and customer support. Whether you're just starting your health journey or looking for a reliable wellness tool, we’re here to help. Every review helps us grow. Every happy customer means the world to us. Thank you for being part of our community—we promise to keep showing up, learning, and supporting you with care. 💚
Contact info
Canada
- the-health-watch.com
2.3
Poor
27 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Money back guarantee if not satisfied…
Money back guarantee if not satisfied is an absolute SCAM! Battery life lasted 24 hours. Blood Pressure highly inaccurate (25 - 30 pts different than qualified stethoscope).
July 2, 2024
Unprompted review
None of the metric numbers are right
None of the metric numbers are right. Not even steps! Phone won't stay connected, don't waste your money. Blood pressure is soooo far off.
June 3, 2024
Unprompted review
The Healthwatch buyer BEWARE.
The Healthwatch buyer BEWARE.. DO NOT BUY ANYTHING FROM THIS SCAM i have never in my life dealt with anything like this. Their policy clearly states what their “refund policy” is well they do not adhere to it at all. My mother is 86 years old they told her to send in a video i took over and said how do you send a video if you simply do not like it!!!!!!!!!!! I got three canned email responses telling me at my mother’s expense to mail this piece of junk back to them in Canada no less. I will not do that but i just want anyone to know that is thinking about buying this watch don’t walk RUN from this company it is a huge scam. Also if you really look at their website you will see there are typos and you cannot leave a review imagine that. All the reviews that are on there are canned reviews AKA fakes! I am beyond frustrated that anyone would take advantage of the elderly in this manner.
June 22, 2024
Unprompted review
This is the worst watch
I ordered this watch and the battery died in on day, so they sent me a new watch and it was even worst, it died in just over 24 hours and did not record my sleep. I request a refund like their website said it was 100 percent refundable. Now they are stalling in refunding my money.
June 7, 2024
Unprompted review
This company targets senior citizens
This company targets senior citizens. We purchased this watch for a family member. It turned out to not be the one she wanted so I emailed this company and told them the situation. I asked to return the watch for a full refund. Finally, I was given an address in Canada to return the package to at a cost of $59.90 out of my pocket. I forwarded the tracking number as requested. In tracking the package, it was "REFUSED" as the address I was given. It was originally sent to this address on 2/2/2024. On 2/27/2024 I received this package back. This company is a fraud. If you go on the website you will see that no where do they tell you where they are located/based out of. The customer service is extremely poor not to mention outright dishonest. There was a time frame that was given to return this watch. By this package being "REFUSED" at the address provided, it is now almost past that time frame which means they can refuse a refund and steal my money. Please do not fall for the $69.99 Healthwatch Smartwatch for seniors. Its a SCAM.
Dear Healthwatch: DO NOT WASTE MY TIME SENDING ME YOUR GENERIC REPLY. THIS IS NOT NEGOTIABLE. RETURN MY MONEY AND PROVIDE A UNITED STATES ADDRESS WHERE THIS WATCH CAN BE RETURNED. AGAIN, DO NOT WASTE MY TIME WITH YOUR GENERIC REPLY.
February 1, 2024
Unprompted review
Finally I got my watch and I love it
I finally - after 4 months - received my watch - and I’m satisfied with it. The company wouldn’t refund my money - they answered all my emails promptly and politely - and after 3 months they offered to send me a new watch - and this time it arrived - and I love it.
January 3, 2021
Unprompted review
Reply from the-health-watch.com
Thank you so much for your honest review—it means a lot to us.
Like many small businesses, we’ve had growing pains, and we know some of our past reviews reflect that. But we’ve listened.
We’ve improved our shipping times, our follow-up support, and our setup instructions—and we’re still growing every day.
To everyone who has been patient, or who gave us a second chance—thank you. 💚
We promise to keep doing better, and we’re always just a message away.
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