The Retailer Reviews 127

TrustScore 4 out of 5

3.8

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Rated 3 out of 5 stars

Products are good. variety ok. purchasing needs a lot of work. Had issues with purchasing items. spoke with customer support that are aware of the issues but do not seem to have a desire to fix them,... See more

Rated 5 out of 5 stars

TRC is the most reliable place to get all hyped new items. I've been a sneakerhead all my life, and the retail correction makes my life a lot easier and saves me so much money. You can literally get... See more

Company replied

Rated 4 out of 5 stars

I have been with theretailcorrection for few months now. First it was only with my wife's account. They are legitimate although stocks can be limited but they are not fakes. I had been sent wrong size... See more

Rated 5 out of 5 stars

Been a member of the retail correction for the last 3 years now since the Dior air Jordan 1 giveaway and I’ve had no regrets since. I’ve been able to cop recent and past sneakers for retail or sometim... See more


Contact info

3.8

Great

TrustScore 4 out of 5

127 reviews

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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 66% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Great store!

I recently had a small issue with my order, but the team did a great job and helped me resolve it. I’ve been a happy customer for a while and will definitely continue shopping here. Highly recommend!

June 9, 2025
Rated 5 out of 5 stars

5 STARS FOR THE RETAIL CORRECTION!

i have placed a few orders with the retail correction and i can honestly say its been a great and smooth experience. the prices are very good and there’s a wide variety of products for everyone. the monthly fee is so worth it and i’ll definitely be keeping my subscription for a long time.

June 8, 2025
Unprompted review
Rated 5 out of 5 stars

Great company

Great company with great retail deals. Supportive staff who are prompt in replying to any questions or concerns.

June 3, 2025
Unprompted review
Rated 5 out of 5 stars

- Retail Correction By far one of the…

- Retail Correction By far one of the best ways to get The exclusive sneakers/clothing you want and save hundreds or even thousands I personally got a yearly membership as the more you pay the better value, from Jordan’s to Yeezys and even Essentials. 10/10.

May 13, 2025
Unprompted review
Rated 5 out of 5 stars

Support TRC

I’ve been member of retail correction for over a year and I’ve copped a lot of limited edition items thanks to them. Will def recommend

March 22, 2025
Unprompted review
Rated 5 out of 5 stars

great experience

The retail correction offers incredible and reliable service. I highly recommend The Retail Correction for all of your merchandise needs. Anytime I have had any trouble with purchases they have been incredible with communicating with me to solve any problems I may have encountered. I assure you that when shopping with The Retail Correction you will be thoroughly looked after.

May 31, 2025
Unprompted review
Rated 5 out of 5 stars

Best membership I’ve signed up to

Been a member of the retail correction for the last 3 years now since the Dior air Jordan 1 giveaway and I’ve had no regrets since. I’ve been able to cop recent and past sneakers for retail or sometimes below retail price so the $30 a month membership is well worth it. I’ve even won the week sneaker giveaways multiple times now!

June 4, 2025
Unprompted review

Trustpilot is assessing this review in accordance with our flagging process.

Rated 5 out of 5 stars

Ordered to NZ with no problems!!

Ordered a pair of CLB AF1 from the retail correction as I couldn't find my size cheaper anywhere else in NZ / AU. I ran them through a legit check app and they passed so I am very happy with my purchase. Didn't take too long to come to NZ either. Thank you, will shop again <3

February 28, 2025
Unprompted review
Rated 5 out of 5 stars

Great value and quick shipping!

Ordered a fear of god essentials hoodie on the 12th of April and it arrived 2 weeks later on the 26th. Much quicker then I was anticipating considering they said it could take up to 20 business days.

Also only paid $100 per hoodie! The other stores in NZ charge around $300 for it which is a crazy discount. Will definetly be back :)

April 12, 2025
Unprompted review
Rated 5 out of 5 stars

I ordered the Exciting Macarons Labubu and had a amazing experience!

I ordered the Exciting Macarons Labubu from The Retail Correction and I couldn’t be happier! The whole process was incredibly smooth — from placing the order to delivery, everything was fast and efficient. The item arrived in perfect condition and exactly as described. I was genuinely impressed with how quickly my order was processed and shipped. Highly recommend The Retail Correction for anyone looking for quality collectibles and top-tier service. Will definitely be ordering again!

June 5, 2025
Unprompted review
Rated 1 out of 5 stars

Poor communication from the seller, no updates from seller and I had to follow up on items, in the end seller did not fulfil order

Poor communication from the seller. Ordered Essentials hoodies in early December 2024, was told in January that there will be a delay due to supplier issues. Come March and still no update. Contacted seller and said there is a delay still. Contacted seller TWICE! Then May arrives and still nothing. All of a sudden received a refund end of May. No email or information, nor apology from the seller.

TLDR: don’t even bother buying as the items will never arrive. Buy from reputable sellers instead line SSENSE or Mr Porter

Edit: Items ordered did NOT arrive. It is also false to promise the customer for you to expect us to follow up on the order, and no updates from you. For a company that charges a monthly membership fee, good service would be fair to be expected.

May 26, 2025
The Retailer logo

Reply from The Retailer

Hey, we’re really sorry again for the delay on your Essentials order — it was a one-off issue caused by ongoing supplier problems that we were transparent about early on. While the delays were frustrating (we completely understand that), we did offer a full refund plus nearly 50% of your order value as in-store credit to make it right.

Also, just to clarify for others reading — it’s not accurate to say items “never arrive.” We can see your Yeezy Gap hoodie was delivered without issue.

We’ve learned from this situation and improved our processes since. But please be fair with the claims you’re making.

Rated 1 out of 5 stars

I don't ever write reviews

I don't ever write reviews, so I am genuinely frustrated & a bit off when I write a one star review.

This is marketed as a cheap place to buy hype & designer clothing, any of the items are easily purchasable and CHEAPER across sites like StockX & GOAT that won't charge (No exaggeration) $150 for 7 items to be shipped.

Do not bother wasting the $30 to purchase this, if you see an item you like, just search it up and purchase it elsewhere for cheaper OR a little bit more without paying an extreme amount in shipping.

April 23, 2025
Unprompted review
Rated 2 out of 5 stars

Great products, slow shipping

The products are great and authentic. I ordered a pair of shoes as a gift but they came about 2 weeks after the persons birthday so that was disappointing. Shipping is extremely slow and surprisingly expensive, but other than that the products were great.

March 28, 2025
The Retailer logo

Reply from The Retailer

Hi Harry, thanks for your feedback and we’re glad you liked the products! Just to clarify—our shipping timeframe is listed as up to 20 business days on the site, and your order was shipped within that window. We also don’t profit off shipping; we simply charge our cost price. Still, we understand the frustration with timing around gifts and will continue working to speed things up. Appreciate the support!

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