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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products, highlighting the materials, design, and overall craftsmanship. Many people also commend the customer service for being highly responsive, helpful, and dedicated to resolving issues, often going above and beyond expectations. Consumers frequently express satisfaction with the fit and style of the clothing, with many receiving compliments. However, some customers were not happy with initial product defects, such as crooked emblems or holes in garments. A few reviewers also mentioned dissatisfaction with customer service in specific instances, citing a lack of response or unfulfilled promises regarding replacements or free items.

What people talk about most

Product

People report positive experiences with the product. Many customers praise the high quality, design, and... See more

Quality

Clients share positive opinions on quality, frequently praising the high quality and craftsmanship of the... See more

Customer service

Reviewers highlight positive aspects of customer service. Many customers praise the outstanding generosity,... See more

Based on these reviews

Rated 5 out of 5 stars

Material and fit was great however the particular shirt that was sent to me had an emblem on the chest that was stitched on crooked which makes the t-shirt look as if it were a defected garment. Re... See more

Rated 5 out of 5 stars

highly recommend the products and the company overall. Bought a diamond t-shirt as a gift. The quality is great, looks fab on and the sizing guide was accurate. I contacted the company prior to or... See more

Rated 5 out of 5 stars

The quality of this jacket is amazing. The original jacket received was not blacked out with (black buttons and zippers) as I expected, but the customer service team corrected the issue. They sent me... See more

Rated 5 out of 5 stars

I saw the shirts online didnt like buying off line but I did....but I had to chase my tshirt for 5 weeks to find out what's happening... company apologised and sent me a free tshirt....definitely buy... See more


Company details

  1. Clothing Store

Written by the company

We focus on creating only extraordinary leather jackets & clothing that arouse curiosity with the realism of the edgy designs and the attention to luxury detail and craftsmanship.


Contact info

4.8

Excellent

TrustScore 5 out of 5

84 reviews

5-star
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1-star

How this company uses Trustpilot

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Rated 5 out of 5 stars

Shocking how quick I got a reply.

Made an order then got curious why it was taking a bit to be sent out so I sent out an email and got a reply back almost instantly with info on it AND a guaranteed ship date. I call that a win for a company of this quality. Definitely filling the wardrobe with their stuff at some point.

August 25, 2022
Rated 5 out of 5 stars

Great quality, Great service.

Great quality, luxury products. Extremely satisfied with my purchases and the incredible customer service I received. Great efficiency in delivery, communication and notifications.

August 11, 2022
Rated 5 out of 5 stars

Amazing products and range

Great quality and rapid delivery! Will definitely be purchasing again. Amazing customer service and great brand. Couldn’t recommend enough.

June 10, 2022
Unprompted review
THE VIRTÙ logo

Reply from THE VIRTÙ

Thank you so much for your review, we are so glad you love your products and were happy with the service 🔥

Rated 1 out of 5 stars

the material from which the things you…

the material from which the things you sell are made is very bad
I'm sorry I threw away the money buying from you
but I promise that this will not happen again 😡😡😡

June 10, 2022
THE VIRTÙ logo

Reply from THE VIRTÙ

Hi Marian
We are sorry, disappointed and very suprised to hear you are not happy with the material of the garments.
As you will see from our other customers reviews, our material selections are of the highest quality (bamboo cotton) and we take pride and time to source the best materials for our brand. They are produced to high standards in our very own manufacturing warehouse and are not mass produced like many other brands so for that reason we are very suprised to hear this. We are sorry you are not happy with your purchase.

Rated 4 out of 5 stars

Pretty cool designs and products

Pretty cool designs and products. Very unique. Customer service is great. I would give 5 stars if the product packaging for the leather jacket was improved. The box it came in was beat up. I understand the delivery provider is likely at fault, however for such a pricey/sensitive jacket I would expect something a little more durable than the flimsy box it came in. Besides that I will definitely be ordering more in the future.

May 21, 2022
Unprompted review
THE VIRTÙ logo

Reply from THE VIRTÙ

Thanks for your review AJ - we apologise the packaging was affected in transit but glad you love the product itself & the service we provided 👍

Rated 5 out of 5 stars

Amazing top quality products

Amazing top quality products, great customer service and they respond super quick to customers inquiries. Order was received very quickly for me living in the US and being they are in the UK. Would definitely order again!

May 18, 2022
Unprompted review
THE VIRTÙ logo

Reply from THE VIRTÙ

Thanks for your review Melissa - glad you love the quality of our products & service 🙌

Rated 5 out of 5 stars

It’s awesome product just switch they…

It’s awesome product just switch they sell more inventory to choose from

May 17, 2022
THE VIRTÙ logo

Reply from THE VIRTÙ

Thanks for your review Daniel - glad you like our products! We are currently working hard on the upcoming designs & looking forward to showing them soon 🤩

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