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The Watch Studio (London) Reviews 1,757

•
TrustScore 4.5 out of 5

4.6

Watch Store
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Review summary

Created with AI, based on recent reviews

Looking at 200 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent quality of the products, often describing them as beautiful and perfect, with many finding the watches to be exactly as described and even better in person. The delivery service is consistently highlighted for its speed and efficiency, with many orders arriving the next day or even sooner, often well-packaged and protected. Reviewers also appreciate the competitive pricing, noting that they often find great deals and significant savings compared to other retailers. The overall service is frequently described as excellent, with many customers expressing high satisfaction and a strong intention to recommend and repurchase from the company. However, some customers also noted issues with delivery, including watches being left unattended or delivered to the wrong address, leading to frustration and sometimes non-receipt of items. There were also instances where customers reported receiving scratched products or experiencing difficulties with customer service regarding product issues, such as condensation in a watch, with accusations of misuse. A few other people also felt that the company sold photoshopped images that did not match the delivered product, and some were charged for delivery or premium rate calls without clear justification.

What people talk about most

Product

Reviewers mention positive feedback about product, with many expressing satisfaction with the quality and... See more

Delivery service

Clients share positive opinions on delivery service, with many reviewers praising the speed and efficiency of... See more

Quality

Reviewers highlight positive aspects of quality, noting that many watches are well-made, classy, and look... See more

Service

Users describe positive interactions with service, with many reviewers expressing satisfaction and... See more

Price

Customers consistently note positive experiences with price, often finding competitive and great prices for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had wrong delivery address on order phoned watch studio they sorted straight away which was very reasurring .then had to change watch as son liked another one ,emailed company all done in minutes ord... See more

Rated 5 out of 5 stars

I ordered my watch on Monday morning and it arrived on Tuesday, brilliant service! My Armani watch is beautiful, perfect. Don't be tempted by 'sites' selling Armani watches at half the price. The revi... See more

Rated 5 out of 5 stars

Super efficient and quick. I ordered before cut off time. They dispatched same day and arrived the next day. I had both my watches within 12 hours of making order. Was packaged very nicely and pro... See more

Rated 5 out of 5 stars

I had such a wonderful experience with The Watch Studio. I initial watch I bought my husband was lovely but he would have preferred a leather strap instead of stainless steel. The return and reorderin... See more

Company details

  1. Watch Store
  2. Jewelry Store
  3. Watch Repair Service

Written by the company

The Watch Studio (London) is the number one source for designer watches, We are stock Emporio Armani watches, Dolce and Gabbana watches, Marc Jacobs Watches, Hugo Boss Watches, Michael Kors Watches, Hugo Boss Watches, DKNY Watches, Police Watches and Seiko Watches. The online shop was opened in March 2009 and has done over 55,000 successful transactions with a 96% customer satisfaction rate.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 38% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

I haven’t received the watch yet and I…

I haven’t received the watch yet and I haven’t received help tracking down the parcel

November 3, 2025
The Watch Studio (London) logo

Reply from The Watch Studio (London)

Hello Tracey

We can see your delivery issue has been resolved tracking shows first item was lost in post and then we resent and this one shows delivered

https://www.royalmail.com/track-your-item#/tracking-results/SP697317550GB

Can you kindly amend or remove your negative review

All the best

The Watch Studio

Rated 1 out of 5 stars

AVOID!

AVOID!
Watch wasn't delivered.
Their customer services said "the burden of proof is on you to prove you've not received your parcel"
How on earth do you prove you haven't received something. It's impossible.
Go to a reputable company and avoid

November 6, 2025
Unprompted review
The Watch Studio (London) logo

Reply from The Watch Studio (London)

Karen Steven Holmes

This lady is beyond a joke, another Karen trying to damage a honest company.

We will explain why, one this lady ordered a watch and under her delivery address she wrote down The Watch Studio, like really, is that your address? Or is that our company name,

As for the tracking and delivery https://www.royalmail.com/track-your-item#/tracking-results/KD629517282GB

This is the tracking link where you can track your item, we just hope we never need to deal with such moronic customer, and yes stick to your reputable stores, we rather not be bothered by such a nonsense customer.

All the best

The Watch Studio

Rated 5 out of 5 stars

Excellent experience

Excellent experience using The Watch Studio. I purchased a beautiful and unusual looking Hugo Boss watch for a good price and it was delivered next day which was unexpected.

The box was protected nicely with good packaging & the presentation is exquisite. Very much looking forward to seeing my sons face on his 16th birthday!

October 24, 2025
Rated 5 out of 5 stars

I had such a wonderful experience with…

I had such a wonderful experience with The Watch Studio. I initial watch I bought my husband was lovely but he would have preferred a leather strap instead of stainless steel. The return and reordering process was so easy and zero stress to me. He loved his new watch and will definitely recommend for future purchases.

October 13, 2025

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