I bought a 3doodler for my son for Christmas. It broke after two uses. No replacement sent and no refund given. Automated reply each time. Do not buy it breaks easily and the service is terrible.
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See what reviewers are saying
I bought my 3d pen second hand and it works AMAZINGLY! (It was unused) I only have a few problems. One problem was the small handle on the un-jammer tool - I burned myself because my hand slipped on t... See more
As a customer since 2014, I've been dealing with various issues; lost plastic orders, pen issues, usual plastic purchases and so on. Normally, all went just fine; and whenever a problem turned up, 3... See more
At first, I enjoyed using this product and loved the variety of colors to chose from in both abs and pla filament. However, less than a month in, my pen was jamming and running super slow. The qualit... See more
Company replied
Company details
Information provided by various external sources
Draw in the air! Doodle anything in 3D with the 3Doodler 3D pen. Lift your imagination off the page! #WhatWillYouCreate?
Contact info
89 5th Avenue, Suite 802, 10003, New York, United States
- cs@the3doodler.com
- the3doodler.com
3.1
Average
140 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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So many creative ideas, not enough time
Love this product! Hours of creative fun: got so into my project, lost track of time completely. Hoping to use it more now that we're all stuck at home. Cannot wait to teach my nieces to use it!
April 1, 2020
Unprompted review
Happy Child = Happy Parent
My daughter happily spends hours playing with her 3Doodler, and especially right now - it is fantastic! With the added bonus of helping us home school, I couldn't be happier.
March 30, 2020
Unprompted review
Wonderful creative product
Wonderful creative product - great fun to use. Helpful customer service.
March 29, 2020
Unprompted review
Disappointment
Purchased the 3Doodler Start as a Birthday gift for my 11 yrs old and she got to use it twice. Clogged after 1st use and I was able to clean it out. Clogged after second use and we tried to clean it out before we put it on the charger. Unfortunately not able to unclog it. What a disappointment.
March 25, 2020
Unprompted review
Reply from 3Doodler
Hi Mike,
We are sorry to hear that your first try with our product is not the best, this is certainly not the experience we want to offer to our customers.
Know that we take continuous improvement and feedback to heart. We are always looking for ways to better our products. Jamming is not uncommon, especially as kids tend to sometimes cover the point of extrusion when doodling. If the plastic cannot get out of the pen, and instead builds up in the pen, then it jams it. The CS team has support calls that they can schedule to help you through unjamming the pens, and best practices too!
If you have time and you are willing to give us another chance, we are more than welcome to set up a call for you, please reach out to us via our website and we will surely help get your pens up and running.
Thank you.
Regards,
The 3Doodler Team
terrible customer service and product.
Absolutely the worst product on the market. Don’t even get me started with the customer service. Opened it up and tried using it to have it not work after 30 minutes. Customer service wanted me to pay for it to be shipped back and stated until they see if it’s my fault they wouldn’t reimburse me. They wouldn’t just ship a new one out and then figure out what was wrong with this one. They were very rude through email and after 77 emails I gave up. Piece of garbage along with some of the worst customer service out there. Everything could have been solved if they just sent me a brand new unit so I could enjoy it, but instead they said no they wanted to see this one first to make sure it wasn’t something I did.
January 8, 2020
Unprompted review
Reply from 3Doodler
Hi Nick,
Thank you for leaving your feedback, we will use it to continuously improve our interactions and processes. Our customer service team works to resolve issues remotely, and if that can't be done then they will request for the pen to come in.
If you are willing to give us another chance to help with getting your product up and running, then we would love to help.
We can be reached anytime via our website's live chat 24/7.
Thank you and have a nice day!
Regards,
The 3Doodler Team
Always a quick delivery
November 14, 2019
Unprompted review
Haven’t received my package although
Haven’t received my package.
And when purchasing the item from 3Doodler AUS I was not informed I was paying in us currency until I finished paying, all though the actual pen I bought last year is outstanding so not all bad
November 12, 2019
Unprompted review
Links to lesson plans with extensions…
Links to lesson plans with extensions please forward as a teacher or pfd document lessons.
Thanks
November 7, 2019
Unprompted review
Super fast delivery, excellent quality.
Super fast delivery from Hong Kong to Switzerland (4.5 days from the order to delivery). Excellent product quality.
October 28, 2019
Unprompted review
Jeffrey is has been very helpful
Jeffrey is has been very helpful, in terms of sorting out my shipment issues. Thanks a lot, much appreciated!
October 18, 2019
Unprompted review
Amazing service
Was fast easy and came on time. Have been using it everyday and love it!
September 30, 2019
Unprompted review
This is my first 3D pen.
This is the fisrt 3D pen I've purchased, I watched a fair few Youtube videos to pick something that would suit me. My 3Doodler came in good time and as it was as described on the 3Doodler website. I'm pleased with my purchase. Haven't tried using it yet but I hope it exceeds my expectations.
July 24, 2019
Unprompted review
Good service
I ordered 3D doodler because my little niece loves drawing. She was so happy when she got this present. Fast delivery, easy to order. Thanks!
April 11, 2019
Unprompted review
Any problems with my last order
Any problems with my last order.
Delivery on time and no issue with packaging.
My daughter is so happy to unpack all products. Best service
March 12, 2019
Unprompted review
i like the fast shipping and handling…
i like the fast shipping and handling but sometimes the prices are very high
please lower your prices a bit
February 28, 2019
Unprompted review
very bad shipping
exorbitant shipping price (more than half the price of the items) for very slow shipping and the custom declaration was incomplete (no value statement on the package) so the custom is sill holding the package waiting for proof of value.
I strongly advice against buying from them unless you live in the US.
Treatment of European customer is awful and their product is hard to find in Europe so they use that to make us buy directly from the US website.
I liked their product but the company policy and customer treatment is very lacking at best.
February 27, 2019
Unprompted review
Reply from 3Doodler
Hi there,
Thank you for leaving the feedback, we will use it to improve our interactions and processes.
Only US orders should be placed on our site, there is a separate store for international customers. Our international shipments do not come from the US, they ship from our international warehouse abroad. The prices of shipping are based on the rates that are provided to us by our shipping partner. We are always working tirelessly to negotiate better pricing for our customers around the world. We work with many distributors to try and make our products more attainable for our customers.
We have also put together a list of these distributors and have made it available on our website. If you are interested in giving us another chance, you can reach anytime via our website.
Thank you and have a nice day.
Regards,
The 3Doodler Team
Awesome company really helpful.
February 1, 2019
Unprompted review
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