Accident Repair Hub LTD - Farnham Reviews 34

The vehicle was returned with very poor workmanship
Fixings where missing from the bumper and trims
The paintwork had parts missing over spray and paint runs

The workmanship is way below standard and may even be dangerous due to fixings being missing

Company kept me up to date with the repair status and were always courteous and professional. My car was returned cleaned and as soon as possible once all repairs were completed.

Kept in contact with me
Polite, friendly service
Pickup and Delivery Service great.

Easy to understand they explained it to me so that I could know what was going on and where and when the car was taken.

Farnham were too busy to do the repair quickly so car went to Emsworth, which was not a problem for me. However, when car was returned no additional diesel had been put in the car which effectively meant I'd paid for the transportation fuel costs at a time when pump price is very high

In my experience, they were brilliant. Handled my case well and was informed along the way

Absolutely amazing company to use. So helpful! Would highly recommend! Thank you so much to all the team 😃

Do not use this company. Took my car to another repair shop without my or the insurance company's permission. Then extorted cash out of me to pay for the petrol to get my car back. Never contacted me to tell me what the repair on my car was going to be and have never apologised for causing a number of faults which the main dealer had to resolve. Car was returned with crap sticking right through the paintwork and had to go back twice to repaint the car again.

No one has ever apologised to me directly or even contacted me to explain why my car was removed from the authorised location let alone compensated me for any of the issues. I have not ever heard why my car had to go back twice to fix issues which should have been immediately picked up by anyone with eyesight in a QA check.

My car was collected at the expected time and returned five days later having been repaired well within the ten days quoted.
On inspection the bodywork repair appears to be excellent with the car restored to pre-accident condition!

Quick in responding to email, create an estimate and collect the van. Quick repair. Lovely and competent customer service (thanks Katie C.!)

The process was made very easy by helpful and efficient staff. Timings worked well and the vehicle looked like a new car on its return. I was kept informed of the progress of work.

Friendly service and excellent repair job. You could never tell there was ever a scratch on the door in the first place.

Bodywork was good but mainly the girls in customer service were amazing

Katie in the office was so supportive and helpful and told me everything that was going on, including that you were waiting for a part to come in.
My vehicle was repaired promptly considering that Easter came soon after and you were able to give me the type of courtesy car i asked for.
Dean who collected the car and delivered it after was also friendly, supportive and helpful. Thank you

The excellent communication we had with you reassured us that we were in good hands. The car was returned quicker than expected, in apparent excellent condition and it had been washed too!

simple process, quick turn around and good communication

The finished job good but took longer than expected

A good service with door to door support. Repair was done well and Quickly and associated car hire equally effective.
Slightly surprised and disappointed that car was not valeted before returning.

Repair was fine but the car came back missing the aerial

Bad very bad experience 👎🏻👎🏻👎🏻