The Accounting Crew Reviews 14

TrustScore 3.5 out of 5

3.7

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Company details

  1. Accounting Firm

Written by the company

Specialist SME and Freelancer accountants - a personal, hands on approach like no other.


Contact info

3.7

Average

TrustScore 3.5 out of 5

14 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Exceptional personable service

I've been using The Accounting Crew for a number of years now. I was introduced to them via my best friend since Secondary School who also uses their services and to be honest the service I have experienced from them has been amazing.

Each member of the team has always gone out of their way to help answer my many questions and given great easy to understand (very important for me! haha) answers.

I'd also like to give an additional acknowledgement to Kristy who has provided exceptional service and has likely the patience of saint for dealing with my questions!

I really would recommend this team of people to anyone.

April 8, 2026
Unprompted review
Rated 1 out of 5 stars

Don't use them

Do not use this firm unless you enjoy being stressed and dread any form of communication from HMRC. The incompetence and lack of service is atrocious.
No one person seems to talk to the other. One minute you're on payroll with an agreed amount. Next you've apparently overpaid yourself. Oh and then there's the 10x VAT owing emails that keep you up at night.
When you ask for a call to straighten things out you are avoided like the plague.
You're better off asking a hallucinating AI Bot to help, probably more accurate.

March 6, 2026
Unprompted review
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Reply from The Accounting Crew

Hi Kimberlene,

Thank you for taking the time to leave feedback. We’re genuinely sorry to hear how stressful this experience has felt for you. Dealing with anything that creates worry around HMRC is the last thing any client should have to go through, and we understand why that would be frustrating.

In this case, there was an error relating to salary levels which we fully acknowledge. The issue has since been resolved and importantly there were no penalties or financial harm caused as a result. That said, we know that the experience itself matters just as much as the outcome, and we’re sorry that it caused you unnecessary concern.

You mentioned difficulties getting clarity and requesting a call. When you asked for one earlier today, we arranged a call later the same afternoon and spent around 30 minutes talking through the situation and each other’s perspectives. We’re always happy to speak directly with clients when something isn’t clear, as conversations are often the quickest way to resolve things.

While mistakes are rare, we’re human and they can happen from time to time. What matters to us is how we respond when they do. We take feedback like this seriously and are already reviewing the situation internally so we can learn from it and reduce the chance of something similar happening again.

The level of service described in your review is not the standard we aim to deliver at The Accounting Crew, and we’re disappointed that your experience hasn’t reflected the service most of our clients receive.

We appreciate you sharing your concerns and wish you all the best moving forward. If you would ever like to discuss anything further, we’re always open to that conversation.

Rated 5 out of 5 stars

I don’t usually leave reviews

I don’t usually leave reviews, but The Accounting Crew definitely deserve one. They’ve supported me from the very beginning of my journey as a limited company and I genuinely wouldn’t be without them. Their knowledge, attention to detail and consistent service have given me peace of mind over the years. They’re always quick to respond and I know I can rely on them for sound advice whenever I need it. Even as they’ve grown, they’ve remained a professional, efficient and friendly team. It’s reassuring to know my accounts are in safe hands and I would highly to recommend them!

June 16, 2025
Unprompted review
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Reply from The Accounting Crew

Thank you so much for your kind works, Pip. Always a pleasure working with and supporting you. Here's looking forward to many more years to come. Thanks again.

Rated 5 out of 5 stars

Good value for money and excellent service

As a contractor, I have been using Accounting Crew for over two and a half years, and I'm very pleased with the service received.

Plenty of proactive advice on the best way to efficiently manage my company, for example, with taxes and dividend payments.

Good value for money, with no unexpected price hikes or hidden charges.

The Free Agent service provided makes it straightforward to see all the important data at a glance, with low maintenance.

Easy to speak with a real person over the phone or by email. A shout out to my accountant Calhan, who has been a pleasure to work with and always happy to explain where something is not 100% clear.

June 7, 2025
Unprompted review
Rated 1 out of 5 stars

Big promises with very little follow through.

I’m not sure where the 9 reviews came from that give 5 stars, but I found my experience with them to be stressful, full of promises with very little follow through. Onboarding and Payroll were the only tasks that were executed properly. When it was time for my accounts to be filed, it kept getting pushed out. To the point where I needed to hire another accountant. I never received a refund from The Accounting Crew for the work they never completed. There are too many other excellent accountants out there to be taking chances with The Accounting Crew.

February 2, 2025
Unprompted review
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Reply from The Accounting Crew

We always appreciate any feedback here at The Crew. Even feedback that is not quite what we want it to be! I wondered if you could please reach out to us directly. We are unable to trace you as a client through your user name and I am not aware of the circumstances you outline above. Please get in touch with us ASAP and I can assure you on my absolute attention to looking into things for you. We look forward to hearing from you.

Rated 5 out of 5 stars

Glad to have been with them for over 10 years

My company have been a client of The Accounting Crew for over 10 years and throughout that time they have provided accountancy, HMRC filing and payroll services. I have to say that their services have been excellent in all aspects, answering queries and performing statutory actions in a timely manner. They have friendly and personal touch in all communications.

November 13, 2024
Unprompted review
Rated 5 out of 5 stars

Very lucky to have found them!

The whole team are great. Always on the ball, always friendly and helpful, and don’t baulk at my stupid questions. Extremely knowledgable and always put their clients first. Special shout out to Calhan and Darryl!

July 1, 2024
Unprompted review
Rated 5 out of 5 stars

The only Accounting firm to trust. Your health is their priority.

The Accounting Crew I am blessed to have been introduced to in 2020.

I experienced a list of unexpected financial falls in 2019 financial crash and then the disappearance of my previous accountant known for 18 years in 2020, who had my current and previous account books.

Darryl from the accounting crew heard my ordeal and tuned into my suffering and allocated his team of accountants to work with me at a fraction of the cost that I could manage. Other rogue accounting firms were charging to take advantage of my situation (accounts due in a week to HMRC) with one requesting 5k for account submission. The Accounting Crew charge 15% of this covering past 3 self assessments and previous and current account reviews/submissions. This being 30% cheaper than my last 18 years of accounting charges. The amount of accounting done was 5 fold more than I experienced with continuous communication.

Darryl priority was for my mental and physical health. I was allocated initially Kirsty and then Jacqui as a senior account took over based on the complexity of what dealt with. Jacqui went above and beyond to answer my endless questions, reassure, go through my past accounts, self assessment and tradings and uncover I was due funds than owed. She took control and asked me to trust her decades of accounting fluency as I was a bag of nerves with trauma and incredibly got me set free from the ordeal.

I am now floating on a cloud and a list of my friends through the years have requested and joined the Accounting Crew after wantimg to know who saved me. The Accounting Crew saved my mind and future with the awakening that good deeds return good deeds from others. Taught me to rebuild trust, have gratitude and be patient and have faith 🙏. Thank you for everything Jacqui, Darryl and Kirsty. I wish the Accounting Crew strength and rating 10/10. Forever thankful.

July 15, 2024
Unprompted review
Rated 5 out of 5 stars

Accounting crew are the best

Rowan and his team at the Accounting Crew have been a loyal and efficient part of our pub family and our business for years, we wouldn't be here without them

June 25, 2024
Unprompted review
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Reply from The Accounting Crew

Jim, the pleasure is all ours. Always a pleasure to be here assisting you.

Rated 5 out of 5 stars

Outstanding Service

Andy and the Team at The Accounting Crew were absolutely brilliant in completing my Tax Return. I had never done one before so had no clue how to complete the forms. It was well worth the investment to know that it was getting sorted without the worry I had filled something out incorrectly. Also the turnaround from initial conversation to me paying the tax bill was incredibly quick. I cannot recommend them enough.

December 5, 2023
Unprompted review
Rated 5 out of 5 stars

I have been a client for nearly 8 years…

I have been a client for nearly 8 years now and after experience other accountants I cannot praise The Accounting Crew enough. They are prompt and respond at hours which suit a non 9-5 working schedule very well. I have every confident in my accounts and ensuring everything is complete to meet various deadlines

April 26, 2021
Unprompted review
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Reply from The Accounting Crew

Always been a pleasure working with you, Elaine....long may it continue. Thank you for the kind words.

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