The Acoustics Store Reviews 

31
•
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Great service from start to finish. The quality of the acoustic panels is excellent and they have helped give privacy in different areas of a large open space.

Company replied

Rated 5 out of 5 stars

We recently had acoustic panelling installed in our office for privacy, and the whole experience has been excellent from start to finish. The team were professional, efficient, and really knowledgea... See more

Company replied

Rated 4 out of 5 stars

Extensive choice of size, shape and colour of panels. Ordering easy, delivery within a week as promised. Good quality panels and fixing kit. Fixing to ceiling straight forward. Because we fixed our... See more

Company replied

Rated 5 out of 5 stars

Very helpful with designing a very large non-standard shaped panel and the quality of printing and product is superb, with delivery fast and as promised

Company replied

Company details

  1. Building Materials Supplier
  2. also in
  3. Acoustical Consultant
  4. Construction Equipment Supplier
  5. e-Commerce Service

Written by the company

Inspired and created by a team of passionate and experienced acoustic and e-commerce specialists, The Acoustics Store aims to make quality acoustic products easily accessible online while providing the necessary technical support and meeting the aesthetic requirements for each project. We take pride in our design-led, sustainable, and customer-first approach, ensuring we offer a wide selection of high-performance acoustic products that meet the demands of various customers and building types. Our mission at The Acoustics Store is to enhance the quality of life through superior acoustic solutions. We aim to provide innovative, high-performance products that transform spaces into serene, sound-controlled environments, ensuring optimal comfort and productivity for our customers.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

31 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(31)

5 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent product and great customer service

I recently purchased some Sunda Raft Circles and Sunda Wall Circles. My musical corner is in our kitchen so aesthetics were very important. They look stunning and have enhanced the look of the kitchen. But of course the best thing is the improvement in sound, it’s astonishing! Customer support from James was first class. Highly recommend this company and their products.

January 13, 2025
Unprompted review
The Acoustics Store logo

Reply from The Acoustics Store

Thank you very much for your valuable feedback, we're really pleased to hear that you are happy with the service received, and we're glad that your acoustic panels have made your space look and Sound Just Right!

Rated 5 out of 5 stars

The customer service has been extremely…

The customer service has been extremely personal and efficient. The ordering process was smooth and delivery as stated. We are really pleased with the products too which have been very effective at softening the noise in our office meeting rooms.

January 30, 2025
Unprompted review
The Acoustics Store logo

Reply from The Acoustics Store

Thank you very much for your valuable feedback, we're really pleased to hear that you are happy with the service received and that our panels have improved the acoustics in your space.

Rated 5 out of 5 stars

Home office echos solved.

Whenever I took a call in my home office people said that it sounded like I was in a tin can. I have added one 40mm acoustic panel on the wall behind my computer monitor and the problem has been resolved. The panel is close to the colour of the walls so you barely notice it is there. The room also feels cozy now the echo has gone!

James provided good advice on the right product and how to meaure and install the panel

James provided good advice about the products they offer.

January 19, 2025
Unprompted review
The Acoustics Store logo

Reply from The Acoustics Store

Thank you very much for your valuable feedback, we're really pleased to hear that you are happy with the service received, and we're glad that your acoustic panels have made your space Sound Just Right!

Rated 5 out of 5 stars

Great Company and Service

Had a great experience with The Acoustics Store. Andy and James were great to deal with and more than helpful in getting me the right acoustic solution I needed for my YouTube studio and the echo has reduced a considerable amount. The panels looked great and there was damage on a couple of panels due to delivery, but the team worked hard to get a replacement sorted as soon as possible so I was able to complete the room on a timely basis. Overall a great company to work with and will definitely be ordering with them again soon!

December 11, 2024
Unprompted review
The Acoustics Store logo

Reply from The Acoustics Store

Thank you very much for your valuable feedback, we're pleased to hear that the panels have helped your space Sound Just Right!

Rated 5 out of 5 stars

Perfect Solution

Spoke to James via online chat and helped us through what would be best for the size of space we had. Delivered on time and easy to install as well as looking great and providing much better acoustics in our bar area.

December 20, 2024
Unprompted review
The Acoustics Store logo

Reply from The Acoustics Store

Thank you very much for your valuable feedback, we're really pleased to hear that you are happy with the service received and that our panels have improved the acoustics in your space.

Rated 5 out of 5 stars

Excellent customer service!

James and the team gave a really thorough, personal customer service experience and were a pleasure to communicate with.
They kept me up to date on the progress of my order throughout the process and were very easy to contact via both phone and email. We had a small issue when our order arrived but James was quick to respond and resolve.

October 30, 2024
Unprompted review
The Acoustics Store logo

Reply from The Acoustics Store

Thank you very much for your valuable feedback, we're really pleased to hear that you are happy with the service received. We hope that your acoustic panels will make your space Sound Just Right!

Rated 5 out of 5 stars

Excellent service from the team at The…

Excellent service from the team at The Acoustics Store - great advice ahead of the order, and kept in touch all the way through to delivery and install.

October 7, 2024
Unprompted review
The Acoustics Store logo

Reply from The Acoustics Store

Thank you very much for your valuable feedback, we're pleased to hear that you are happy with the service received and with our acoustic panels. We hope to work with you again soon.

Rated 5 out of 5 stars

James and the team worked endlessly to…

James and the team worked endlessly to help us ensure that the finished product was perfectly formed and met the design concepts provided to the client, along the route there were changes in specification and design evolution that were accommodated with grace , great job thanks James , client loved it !

September 20, 2024
Unprompted review
The Acoustics Store logo

Reply from The Acoustics Store

Thank you very much for your valuable feedback, we're pleased to hear that you are happy with the service received and with the design of our acoustic panels. We hope to work with you again soon.

Rated 5 out of 5 stars

I’m really impressed with my Tonus Slat…

I’m really impressed with my Tonus Slat Wall Panels in colour Walnut. They have made such a difference to my home and they also look great - very stylish! Highly recommend. Brilliant, speedy service. Thanks again

June 19, 2024
Unprompted review
The Acoustics Store logo

Reply from The Acoustics Store

Thank you very much for your valuable feedback, we're pleased to hear that you are happy with the style and acoustic performance of the Tonus Slat Wall Panels.

Rated 5 out of 5 stars

Swift and friendly service with a…

Swift and friendly service with a quality acoustic panel.

June 18, 2024
Unprompted review
The Acoustics Store logo

Reply from The Acoustics Store

Thank you very much for your valuable feedback, we're pleased to hear that you are happy with the service received and with our acoustic panels.

Rated 5 out of 5 stars

Great service and value

Really easy to order, quick delivery and good value for money. We bought some acoustic panels and I've been pleasantly surprised with how much difference they've made in one of our meeting rooms.

June 18, 2024
Unprompted review
The Acoustics Store logo

Reply from The Acoustics Store

Thank you very much for your valuable feedback, we're pleased to hear that the panels have helped your space Sound Just Right!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look