Ana was the biggest help in getting me a replacement camera as mine was damaged in transit. She was prompt and followed though from the initial email to following up after the replacement showed deliv... See more
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I've purchased the couple's bundle in the past that includes the couples dates and after dark version along with both connection cards and absolutely loved this idea! Recently just purchased the Solo... See more
Absolutely fantastic!! I ordered during the Christmas rush and didn't expect to get my Adventures til wayyyy after Christmas. Lo and behold they arrived Christmas Eve! Everyone who's got their adven... See more
Company replied
Contacting customer service is a total joke. Email only and it takes A LOOONNNGGG time for a response. Also, packaging is less than ideal, arriving in a paper mailer. So far, two books have arrived... See more
Company replied
Company details
Written by the company
Explore outside your habits, Dive deeper into connection, and create meaningful memories.
Contact info
1424 Tehama Street, 96001, Redding, United States
- support@theadventurechallenge.com
- theadventurechallenge.com
3.3
Average
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Bad customer service
Took over a month to get my package, finally got it and 2 things were missing out of it. Contacted adventure challenge about it and they never got back to me. Definitely won’t order from them again
December 4, 2024
Reply from The Adventure Challenge
We are truly sorry for the long wait and for the missing items in your order. This is not the experience we want to provide, and we deeply regret that you didn’t receive the prompt response you deserved. We’ve escalated your case to make sure the issue is addressed. Thank you for your feedback, and we apologize for the frustration this has caused. We’re committed to making this right for you. 🙏
Great quality and fast shipping!
December 21, 2024
Reply from The Adventure Challenge
Thank you for your feedback! We're so happy to hear you loved the quality and speedy shipping. Enjoy your purchase! 😊🎉
I placed an order on December 1st
I placed an order on December 1st. I received my package on December 12th. The main reason for the order (the "in bed" adventure challenge book) was not there. In place was the "Kids" version. I immediately emailed in response to my oder information saying what was incorrect. I received no response, so I went back to the website and emailed again, this time emphasizing this was a Christmas gift. I receive an AI response asking for a picture to prove what I did not receive (seriously?, but fine), so I sent a picture of what I received that I had not ordered. Again, no response. At this point. I'm quite mad. This is not acceptable. It has been almost a month and I have received no response. I get that things get busy but this is unacceptable and I spent ~$80 and the main thing I ordered not only didn't arrive, I can't get a reply.
December 1, 2024
Reply from The Adventure Challenge
We sincerely apologize for the frustration and inconvenience you’ve experienced. This is absolutely not the service we strive to provide, and we understand your disappointment, especially with it being a holiday gift. We’ve escalated your case, and an agent is now reviewing the issue to make sure it gets resolved immediately. You should expect a personal follow-up shortly. Thank you for your patience, and we will do everything we can to make this right. 🙏
Shipping is horrible
Shipping is horrible. Been waiting a week and a half with no delivery. The package now left my area so not sure when it will return and be delivered.
December 20, 2024
Reply from The Adventure Challenge
We sincerely apologize for the delay and confusion regarding your package. We understand how frustrating this must be, especially with no clear delivery timeline. We’ve escalated the issue to our team, and an agent will follow up to help resolve it and get your package delivered as soon as possible. Thank you for your patience, and we’ll do everything we can to make this right. 🙏📦
Product seems great but…
Product seems great but…
I ordered two items (quickies x 2) on separate transactions, but immediately (less than 10 minutes later) cancelled the one purchase/item. I was told I had to wait for the item to ship and then pay for shipment back to the company for a return to be processed.
December 4, 2024
Reply from The Adventure Challenge
We’re really sorry for any inconvenience caused by the cancellation process. We understand how frustrating that can be, especially when you acted quickly to make changes. We do our best to streamline returns, but we’ll take your feedback into consideration to improve the process. If you need assistance with this or any future orders, feel free to reach out, and we’ll do our best to make it right. Thank you for your patience!
Game Changer!
Very easy platform to use, shipping was quick and arrived packaged great. The team at the adventure challenge have been exceptional to deal with. And most importantly these products have inspired some new out of the box thinking and conversations for us. Lots of fun!
December 24, 2024
Unprompted review
Reply from The Adventure Challenge
Thank you for such a thoughtful review! We're so glad to hear you had a smooth experience with the platform, fast shipping, and great packaging. It's wonderful that our team made a positive impact and that the products have sparked creativity and meaningful conversations. That’s exactly what we hope to inspire—fun, connection, and a little adventure! 😊✨
It's very easy to navigate and well…
It's very easy to navigate and well organized. It was great having the holiday sale! I was able to get several of these for family and friends!! You guys rock!
December 26, 2024
Reply from The Adventure Challenge
Thank you so much for your kind words! We're thrilled to hear that you found everything easy to navigate and enjoyed the holiday sale. It’s wonderful that you could grab some gifts for your loved ones—nothing makes us happier than being part of your celebrations. You rock, too! 😊🎉
Poor communication and wrong item delivered
Wrong item and no response to my email requests asking for replacement
December 4, 2024
Reply from The Adventure Challenge
We’re truly sorry for the mix-up with your order and the lack of response to your emails. This is definitely not the experience we want to provide, and we understand your frustration. We’ve escalated your case to ensure a resolution is reached quickly. An agent will be in touch to assist with a another solution. Thank you for your patience, and we’re committed to making this right for you. 🙏📦
Incredibly disappointed, won’t order again.
It’s one thing to say shipping is delayed at Christmas time. I understand that shipping is not something vendors can control. My issue is that the website says 3-7 days shipping. Once the order is placed, the invoice says 3-10 days. I don’t like the stores changing after the order is placed. I am completely disgruntled that my delivery has supposedly been at a depot less than an hour from my home, awaiting acceptance for ten days. December 28, needless to say hubby’s Christmas gift destroyed. To add insult to injury, I’m still seeing ads on Dec 28th stating last chance to order for Christmas delivery. This vendor only cares about getting your money, they do not care about making false promises to get it, or if you get the product. Zero response to my inquiry a week after due. Glad my credit card company is helping, but it cost me more to get a stand in gift that wasn’t what I wanted. There were other Adventure Challenges I was interested in, but never again.
December 14, 2024
Reply from The Adventure Challenge
We are truly sorry to hear about your experience, and we completely understand your frustration.We sincerely apologize for the inconvenience caused by the discrepancies in shipping timelines and the lack of response to your inquiry.
Your feedback is valuable, and we are addressing these issues internally to improve our processes. We have assigned an agent to your query and have prioritized your case to make it right. Thank you for your patience, you should be hearing from them soon!
Good descriptions of the merchandise
Good descriptions of the merchandise. Clear pricing and easy to check out.
December 3, 2024
Reply from The Adventure Challenge
Thank you for your feedback! We're so glad you found the descriptions helpful, the pricing clear, and the checkout process easy. We aim to make shopping a breeze for our customers. Enjoy your purchase! 😊🛍️✨
I didn’t receive my full order
I didn’t receive my full order. Email to customer service has gone unanswered
December 4, 2024
Reply from The Adventure Challenge
We are so sorry to hear that you didn’t receive your full order and that your email to customer service hasn’t been answered. This is certainly not the experience we want for you. One of our agents has reached out to you to resolve the issue as quickly as possible. Thank you for your patience!
Had purchased the items over a month…
Had purchased the items over a month before receiving them. I had reached out and they said sorry for the inconvenience we’re a small business.
I will not be buying again.
December 3, 2024
Reply from The Adventure Challenge
We’re truly sorry for the delay in receiving your items and for any frustration this caused. While we strive to improve, we completely understand your disappointment and respect your decision. We appreciate you giving us a chance, and we will take your feedback to heart as we continue to work on improving our service. Thank you for your patience, and we sincerely hope you find what you're looking for moving forward. 🙏
It took a month to get my item
It took a month to get my item, it said it was in stock, apparently it got stuck on the way to your warehouse, which is not my problem I reached out twice and all I got was the run around. At least you could’ve refunded my shipping costs but no. Bad practices, I used to rave about your products and and ordered at least 4 other times but this has turn away.
December 3, 2024
Reply from The Adventure Challenge
We deeply apologize for the delays and the poor communication you've experienced. This is certainly not the level of service we want to provide, especially for a loyal customer like you. We completely understand your frustration, and we regret that we didn’t address your concerns in a timely manner. Your feedback is invaluable, and we’ll use it to improve our processes moving forward. We have assigned an agent to your query to reassess solutions for your experience.
Thank you for your honesty, and we sincerely hope you’ll give us another chance in the future. 🙏
Not quite what I was looking for
Not quite what I was looking for. I was hoping for something fun & creative to enhance date nights in my already amazing relationship. Seems like the prompts in this game is for couples who struggle with physical affection or just don’t like each other all that much. The cards weren’t fun to scratch off (took forever + semi messy) & the prompts were pretty lackluster. It’s for someone, just not for us!
December 3, 2024
Reply from The Adventure Challenge
Thank you for sharing your feedback! We’re sorry to hear the game didn’t meet your expectations for enhancing date nights. We understand that different couples are looking for different things, and we appreciate your perspective. Your comments about the scratch-off experience and prompts will be helpful as we continue to improve our products. If you’re ever looking for a different type of experience, feel free to reach out—we’d love to help find something that fits your style better. Thank you again for giving it a try! 😊
Great communication and shipping
Great communication and shipping. Worthy cause to me. I bought after seeing Jimmy Darts reel.
My son and his wife were tickled to get these opportunities! Thanks a ton!
December 20, 2024
Unprompted review
Reply from The Adventure Challenge
Thank you so much for your kind words! We're thrilled to hear that your son and his wife enjoyed the gift. It means a lot to us that you were inspired to purchase after seeing Jimmy Darts' reel, and we're happy everything went smoothly with communication and shipping. Thanks for supporting us! 😊
Didn’t ship the full order
I ordered the naughty and nice bundle, which includes the “couples edition” and the “…in bed” edition, but only received the couples edition. I haven’t received a response to my email asking for them to send the rest of my order.
Update:
After contacting the customer experience team and informing me that I had not received one of the items, they worked with me to get the additional item sent. Although the process did take a few weeks (the holiday season probably increased the delay a bit), I did receive the item without any heartache or difficulty. Thank you to the team and I am excited to begin taking part in these challenges.
December 2, 2024
Reply from The Adventure Challenge
We sincerely apologize for the mistake with your order and the lack of response to your email. This is definitely not the experience we want to provide, and we understand how frustrating this must be. We’ve escalated your case, and an agent will follow up with you to ensure the missing items are sent as soon as possible. Thank you for your patience, and we’ll make sure to resolve this for you quickly. 🙏
site was easy to navigate
December 27, 2024
Reply from The Adventure Challenge
Thank you for your feedback! We're glad to hear you found the site easy to navigate. We strive to make your shopping experience as smooth as possible!
Everything on the website has great…
Everything on the website has great detail, I will say I think the subscription box was harder to find, I think it should be the first item on the page. I reached out to customer service for a military discount and the response was super fast which was great. We bought a lot of different options to try and use. I am most excited for the connection cards.
December 27, 2024
Reply from The Adventure Challenge
Thank you for your thoughtful feedback! We're glad you found the website details helpful and that our customer service team could assist you quickly with the military discount and thank you for your service. Your suggestion about making the subscription box easier to find is much appreciated and will be passed along to our team for consideration. We're excited for you to explore all the options you’ve chosen, especially the connection cards—they’re a fan favorite! 😊
Shipping expectations are out of sorts
I ordered this 5 days ago… regarding shipping … UPS still is not in possession of my order even though I have been given a Tracking number.
Update to the original review...Changed this from 2 stars to 4... obviously there is a gap in the ability to track this correctly. Website said it had not been received at the shipper ... but actually showed up at my house. my original expectations were set by the website information when in all actuality it had been processed and shipped. Now that I have it in hand...I find it to be a very high quality product and should be fun to put it to use.
December 22, 2024
Reply from The Adventure Challenge
Thank you for updating your review, and we appreciate your understanding! We’re sorry for the confusion with tracking, but we’re so happy to hear your order arrived safely and that you’re pleased with the quality of the product. We hope you have tons of fun using it! If you ever need assistance, we're always here to help. 😊🎉
I placed an order and it got lost in…
I placed an order and it got lost in the mail and they replaced it for me! Highly recommend!
December 27, 2024
Reply from The Adventure Challenge
Thank you for sharing your experience! We're so glad we could resolve the issue and ensure you received your order. Your recommendation means a lot to us, and we hope you enjoy your purchase! 😊
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