Kirstie and her team make the most beautiful, treasured pieces. It’s become a little predictable that I always buy my wife something from Alkemistry but they are all instant favourites. Customer servi... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Fabulous experience getting pierced at the Floral Street store. The staff were great, really helpful and the piercer made my needle-phobic daughter feel at ease. If we didn't live so far away we would... See more
Company replied
Brilliant mum and daughter experience with lots of support and reassurance. Thea guided us through choice of earrings and Frederika is a wizard with a needle - quick and precise. We bought some numbin... See more
Company replied
Cancelled my 8 year old daughters appointment hours before it was due. Staying they had run out of standard earrings and if I wanted her appointment it would have to be with fine jewellery only.... See more
Company replied
4.5
Excellent
133 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Poor service
I booked this for my birthday and they cancelled on the day. A few hours before saying that it was a mistake as they don’t usually have weekend bookings. The lady didn’t offer me any compensation for such last minute cancellation. Just said have a refund.
October 9, 2022
Reply from thealkemistry.com
Hi Sheema,
I am so sorry that we had to cancel your booking last minute. Unfortunately, we had a technical issue with our bookings calendar that allowed the booking when it shouldn't have.
We do hope that we can make it up to you in future.
Love The Alkemistry ✨
Reply from thealkemistry.com
Hi Russel,
Thanks so much for taking the time to review and we are glad that your order arrived swiftly!
We hope that we can service you again shortly.
Love The Alkemistry ✨
Hi quality goods delivered carefully…
Hi quality goods delivered carefully and efficiently.
September 14, 2022
Reply from thealkemistry.com
Hi John,
Thank you for taking the time to review your order. We hope that you enjoyed and we can be of service again shortly.
Love The Alkemistry ✨
Absolutely fantastic service
Absolutely fantastic service, unfortunately the item I order was beautiful but a little too fine and felt I would spend all my time taking it to be repaired. The staff and service we wonderful.
September 3, 2022
Reply from thealkemistry.com
Hi Mrs Nagle,
Thank you so much for your kind review regarding our Customer Service.
We hope that we will be able to help you again in the future.
Love The Alkemistry ✨
Highly recommend!
The online customer service, the price point of the items, the packaging (the care kit), delivery time and cost… all 100% fantastic. Highly recommend and the packaging is beautiful 💖
August 5, 2022
Reply from thealkemistry.com
Hi Carly,
Thank you so much for the lovely feedback - it means so much to us. It was a pleasure helping you with your purchase and I do hope that you love it.
Please let us know if you need any help with anything in future!
Love The Alkemistry 💕
Treat for myself
Treat for myself, absolutely love my chain ring! Thank you ladies for talking me through everything and making my visit to London so special!
August 5, 2022
Reply from thealkemistry.com
Hi Helen,
You are so so welcome! Thank you for being so fabulous and it was an absolute pleasure helping you choose your purchase.
I really hope that you come to see us again soon and we really appreciate the kind comments!
Love The Alkemistry 💗
Website gives no telephone number so…
Website gives no telephone number so rang from contact number on Google direct with shop Floral street. Explained that my 13year old daughter for her birthday wanted both 1st and 2nd piercings done together. They insisted this would be ok and just to book a Minnie package ! Don’t worry about extra time for the appointment and quoted me the package plus four earrings at £195. On arrival at store booking having travelled over 100 miles to London specially! Initial reception not great and kept waiting! Not made to feel special with no offer of a drink on hot day whilst waiting! Then to be told they will only do three piercings in one go not four! They were thinking of doing four but charging another £25. No apology for the incorrect information given on call prior to attending! Made to feel we were the awkward ones even though we had checked by phone call prior. Left with refund after a very sad and upsetting experience. No ear piercings. Poor show! Ruined a birthday treat and special trip to London!
July 13, 2022
Reply from thealkemistry.com
Dear Jeremy,
I am so sorry to hear of your experience and there had been some miscommunication before your visit.
I believe the person that supplied the information prior to your visit was not our piercer and wasn’t aware of the maximum amount of piercings we can offer. We have now informed this member of staff.
As a standard for everyone who visits, we only offer a maximum of three piercings. This is because, whilst it is quick and the piercer tries to relax the clients before the piercing, it is still a small trauma to the body and from experience, it is the safest way to ensure that the person can cope, let alone on a young child.
We have made this clear to all of our staff members to avoid such instances happening in future.
Wishing your daughter a belated Happy Birthday!
Love The Alkemistry
Reply from thealkemistry.com
Hello Laura,
Thank you so much for your kind review! We are so glad that you enjoyed your experience with us.
Wishing you a wonderful day!
Love The Alkemistry 💕
Beautiful product arrived very quickly!
July 5, 2022
Reply from thealkemistry.com
Hello Hilary,
Thank you so much for your lovely review and we are delighted that you were happy with your items.
Wishing you a lovely day!
Love The Alkemistry 💕
Rianna was incredible
Rianna was incredible. I’m so pleased with my jewellery and the whole piercing process was easy and luxuriant.
July 4, 2022
Reply from thealkemistry.com
Hi Joanna,
Thank you so much for your lovely review. It really means a lot to us.
We hope to see you again soon!
Love The Alkemistry 💕
Amazing
The service I had was amazing, I was in and out before my appointment time. The staff were very friendly and helpful. Overall, great experience.
June 12, 2022
Reply from thealkemistry.com
Hi Katie,
Thank you! This means a lot. We really appreciate you taking the time to do this review and we’re so glad you had a great experience!
If you need anything, do let us know.
Thank you thank you!
Love The Alkemistry 💫
Lovely anklets and pinkie ring
Lovely anklets and pinkie ring - delicate and beautiful to wear. Fast efficient service and good customer care - would recommend. Packaging very special !
June 4, 2022
Reply from thealkemistry.com
Hi Sarah,
Thank you so much for your kind review about our products, services and packaging.
We hope to see you again soon.
Love The Alkemistry ✨
No Customer Service, It actually doesn't exist.
A little bit of a shady company in my opinion.
I ordered a gift for my girlfriend in advance of her birthday and it arrived, although her birthday wasn't for three more weeks so I put it away.
She decided she would prefer something else. So I spent over one week trying to contact customer service, however the number they provide does not exist and never ever rings.
So after trying for days I contacted Selfridges, who has to contact thealkemistry by email to enquire about a refund as I was over 28 days of purchase.
They declined the refund as I was over 28 days, even though they do not provide correct details for customer service/ returns.
I would not recommend anyone buy from this company.
As an FYI, the reason my girlfriend didn't like the gift is that it the jewellery looks cheap.
May 27, 2022
Unprompted review
Reply from thealkemistry.com
Hello Anthony,
I am sorry to hear that you had trouble contacting us. I hope that the matter was resolved but if not, please email info@thealkemistry.com and someone will review this matter.
Love The Alkemistry ✨
Reply from thealkemistry.com
Hi Sarah,
Thank you so much for your kind review! We do hope that we can be of assistance again.
Love The Alkemistry ✨
Rachel was fantastic
Rachel was fantastic, our daughter had the Minnie package and she was talked through the piercing process and dealt with with care and empathy. Thank you
May 14, 2022
Reply from thealkemistry.com
Hi Andrew,
Thanks so much for your kind review. We are so glad that Rachel was able to provide your daughter with a magical experience.
We hope to see you all again soon!
Love The Alkemistry ✨
The full experience
Amazing service in-store and the full experience of gift-wrapping to providing certificate of authenticity. Would definitely purchase again!
May 10, 2022
Reply from thealkemistry.com
Hi Anna,
Thank you so much for your kind review.
We are so glad that our team looked after you and that you are pleased with your purchase.
We hope to see you again soon.
Love The Alkemistry ✨
Reply from thealkemistry.com
Hi Tracy,
We are so glad that you were happy with the service and your purchases. We hope to see you again soon.
Thank you so much for taking the time to review - it means a lot to us!
Love The Alkemistry ✨
Excellent service
April 26, 2022
Reply from thealkemistry.com
Hi Charles,
Thank you so much for taking the time to review your experience with us.
We hope to see you again soon!
Love The Alkemistry ✨
Friendly and professional staff
I pierced my ear here. Staff are very professional and friendly! Will come again if I get another piercing
April 19, 2022
Reply from thealkemistry.com
Hello,
Thank you so much for taking the time to review your ear piercing experience with us.
We do hope to see you again soon!
Love The Alkemistry ✨
Reply from thealkemistry.com
Hello Mrs Rios,
Thank you so much for your kind review.
We hope to see you again soon.
Love The Alkemistry ✨
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.